Support Technician

Please note, to be successful in this role you must be an Australian Citizen and able to achieve a Baseline or NV1 security clearance. Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in Our Why  Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow About the Role (your why) As a Technical Consultant specialising in Dynamics 365 Customer Engagement (D365 CE) you will be responsible for delivering high-quality technical services and support to clients. In this role you’ll be across multiple client accounts responsible for the delivery of application enhancements as well as a support escalation point for an experienced Level 2 application support team. As the Technical Consultant, you will be confident in your technical abilities and comfortable to articulate solutions when engaging with customers in a commercially savvy and professional manner. Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! What you’ll bring Able to show extensive experience with D365 CE Solid knowledge of the application of Customer Service, Sales and Marketing while Field Service, PowerPages Portals, PowerAutomate Flows, Copilot Studio, PowerPlatform Canvas Apps experience highly desirable Strong development experience with Microsoft technologies including .NET C#, ASP.NET, JavaScript, TypeScript, JQuery, HTML5, REST, Web API/Services, SSIS and Azure technologies. Working knowledge of data migration methods Advanced understanding of integration concepts Experience in the range of typical delivery methodologies Strong communication skills, particularly the ability to be an active contributor in customer workshops. Experience and comfort in establishing working rapport with business and technical customers. Experience gathering technical requirements, solutioning and producing quality technical designs, both within Dynamics 365 CE and in the wider context of integrated business platforms Ability to manage your time effectively in a self-driven agile environment Why join us here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Cleaner required with own car Morning time only

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our growing team in Darwin. As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems. Requirements What You'll Do: Our customers' first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you're always resolving tickets from various customers while building a rapport with them. Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams. Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved. Communicating with customers through a variety of channels (phone, email and chat). Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday. What You'll Bring: Epic customer service skills Passion for helping others and a thirst for knowledge Technology enthusiast Communicating technical information in an easy way to understand Amazing time management, strong analytical and problem-solving skills Share in our passion for improvement, always looking for opportunities to improve Benefits Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.   CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.   Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Dedicated ICT Support professional with over 8 years of experience in ICT support, database administration, and network administration. Seeking to leverage my expertise in troubleshooting, system optimization, and user support to contribute to the success. Committed to enhancing operational efficiency and delivering high-quality technical solutions. Looking forward to bringing strong analytical skills and a proactive approach to help streamline IT processes and support organizational goals. Pls contact me if any job available.

Melbourne's team is expanding with a new Data Centre. Join our team from August 2025 Trade qualification- HVAC or Electrical or Mechanical or Fire Tailored CDC Academy and hands-on training provided 24/7 Shift - 2 days, 2 nights- 4 days off About Us: CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks. At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team. Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow. About the Role:  In this role, you support a broad team of staff responsible for the maintenance, repair and incident response of critical services and systems covering Electrical, Mechanical and Fire. The Service Technician – Shift Team role will be the first to respond to alerts and alarms, assign the severity, prioritise the rectification and determine whether escalation is required to third party contractors.   Shift team members will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risk to the infrastructure and buildings. The position will monitor the critical infrastructure 24 hours a day, 7 days a week and be able to make quick decisions on prioritisations and escalations based on their experience. The shift team assists with the monitoring of all contractors conducting critical work and ensures strict adherence to pre-defined MOPs.   Other responsibilities include: Promptly responding to service requests and emergency faults. Conduct initial fault finding, determine causes, and implement remedies. Communicate repair timelines with internal teams for coordinated client communications. Perform critical switching to prevent disruptions in case of equipment failure. Ensure timely completion of planned maintenance, daily site reviews, and adherence to safety policies. Benefits, Training and Offerings:    Our training program provides tailored content through our CDC Academy, specifically designed for individuals starting out in this role. You'll learn hands-on by shadowing and working alongside our experienced Service Technicians, gaining essential knowledge to develop your skillset. CDC offers excellent employment conditions and benefits such as: CDC Academy -Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career. CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing. Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family. Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice. Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program. CDC Social Events - CDC’s offers staff and their family’s inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.   About You:    We are looking for a passionate person who has a trade or tertiary qualification in relevant fields (Electrical, Refrigeration, Mechanical, Mechatronics, Fire, or Telecommunications). 2+ years of experience in trade or critical facilities. Prior experience in critical infrastructure environments with adherence to strict procedures. Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS). Exposure to data center equipment, including CRAC units, UPS, generators, and fire systems. Demonstrated skills in managing critical infrastructure, utilizing electronic monitoring systems, fault-finding, and contributing to process improvements.   Please note: this position works on a rotational 12hr shift roster (2 days, 2 nights – 4 off) Essential: Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance. How to Apply: If you're looking to be part of Australia and New Zealand's leading large-scale data centre innovator, submit your resume and cover letter by clicking Apply.  We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work. Closing Date: Applications close 11:59pm Sunday, 27th July        

Reliable IT Support for Small to Medium Local Businesses – 24/7 Premium Support Available Looking for dependable and affordable IT support? We specialize in helping local small to medium-sized businesses with all types of IT needs – from networking and server setup to troubleshooting and ongoing maintenance. ✅ Fast response times ✅ Tailored support for your business ✅ One-off jobs or ongoing support plans ✅ 24/7 support available for premium customers Let us take care of your IT, so you can focus on running your business. 📞 Contact us today for a free consultation!