Customer Solutions Representative (Weekends)

At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the role Customer Service Team. As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases. About the Role In this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team. Responsibilities Manage high-volume customer inquiries by phone in a friendly and helpful manner. Respond to email queries Process customer orders accurately and efficiently and follow up with customers to ensure satisfaction. Maintain accurate and timely records of all customer transactions and interactions. Provide product information to customers and sales representatives. Address customer complaints and concerns in a prompt and professional manner. Work closely with our sales and operations team to ensure timely delivery of products and services. Participate in customer service training. Requirements Proven experience in customer service, high call volume and upsells/cross-sells, preferably in a construction-related industry. Excellent communication skills, both written and verbal. Strong attention to detail and accuracy. Ability to multitask and prioritise competing demands in a fast-paced environment. Proficiency in Microsoft Office and experience using CRM software. Highly motivated and able to work independently as well as in a team environment. Knowledge of construction materials (consumables) or related products would be ideal. Benefits $70k + Super + Profit Share Scheme Certified as a Great Place to Work®! Work in a fun and supportive work environment! Hybrid model - Work from home 2 days a week after successful probation. Great company culture & high employee engagement WHEREFIT discounts! Career advancement, personal training & development programs Dynamic and supportive Management & Team If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now. As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required. Only successful candidates will be contacted. Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Competitive Salary: $65,000 - $70,000 + Super + Bonus At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. Requirements As a Customer Service Specialist based out of our Pyrmont office, you will be responsible for: Supporting and managing of the day-to-day movement of freight within your portfolio Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience Reviewing and reporting on daily freight movements Resolving enquiries in a way that provides a no better experience Escalating priority issues when required relating to all aspects of your accounts Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers What we're looking for: Tertiary qualification or 2+ years experience in Customer Service Strong written and verbal communication, and problem-solving skills Sound computer knowledge including experience with Microsoft Office Suite Resilience, passion and ability to work at pace and under pressure A high level of motivation and energy with a strong focus on achieving outstanding customer experience results Benefits Why join efm Logistics? Strong focus on regular and ongoing professional development training, enhancing skills and career progression  A dynamic and empowering culture, where we challenge each other to do it better  An opportunity to be part of an industry leader  Competitive salary and bonus scheme  Modern office space and technology Company functions and team building activities  Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark. We are seeking an experienced Warranty and Service Specialist to join our After Sales and Service team as a After Sales & Service Representative in Prestons on a permanent full-time basis. Your role In this role, your key responsibilities will include but are not limited to: Handling a high volume of inbound customer calls and make outbound calls when required. Support our customers in resolving product warranty issues in a timely and professional manner. Collaborate with our onsite Quality Assurance team for technical support. Address customer complaints and work on solutions to improve customer satisfaction. Manage and diagnose customer warranty requests. Troubleshoot issues and provide clear effective solutions. Providing outstanding customer service and product advice. Ensuring that our customer records are kept updated within Dynamics 365. Managing day-to-day requirements; including process of work orders and invoices and arranging selected suspected product return. Monitor and report on claims, issues and procedural metrics. Promote and uphold safety and wellbeing. About you It would be great if you come from the plumbing industry, so you know the difference between a close coupled pan or a concealed cistern, but if not, a great onboarding program is provided along with full training to set you up for success! Along with your previous experience in a similar role, we’re looking for the following skills and experience: 3+ years of experience in Customer Service, specifically in Warranty and After Sales. 3+ years of experience in a high-volume inbound call centre environment. Be confident in conflict resolution and problem solving. A passion for customer service Strong technical aptitude and computer skills (preferably with Microsoft) Enjoy communicating effectively with internal and external stakeholders And most importantly, thrive working within a team environment What can you expect from us? Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn. Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you: Hybrid working option Free onsite parking Competitive remuneration An immersive onboarding program to set you up for success Opportunities to learn and grow through our Learning & Development programs ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores ‘Bathrooms & More’ program - great discounts on a wide range of our products Volunteer and Community Service Leave Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members. Annual flu vaccinations Medibank Health Insurance - discounts on corporate cover Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies at this time.

We are looking for a motivated and experienced Customer Success Manager to champion the high standard of excellence demonstrated by our team on a daily basis. Our ideal candidate will be responsible for engaging and managing relationships with our clients, ensuring their satisfaction with our product and services, and driving revenue & retention. Very importantly, you will act as the key support and technical escalation point.    Responsibilities  Develop a deep understanding of our product and its features, and work closely with customers to help them get the most out of our solution  Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise  Act as the key point of technical and support escalation  Proactively identify opportunities to upsell and cross-sell our services, and work with the Sales team to close new business  Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn  Drive adoption and usage of our product by providing guidance, training, and best practices to our customers  Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and raise the company's NPS  Represent the voice of the customer to internal teams, and provide feedback and insights to help drive product and service improvements    Requirements  Bachelor's degree in business, marketing, or related field  3+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business  Outstanding execution and product demonstration abilities  Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders  Excellent problem-solving skills, with the ability to identify and resolve complex issues  Demonstrated ability to manage multiple projects and customers simultaneously  Familiarity with customer success metrics, and the ability to analyze and interpret data to drive action  Experience with CRM and customer engagement software (e.g. HubSpot, Intercom)  Previous experience working with timesheet, payroll, or accounting software a bonus  Ability to work independently and remotely, with a strong work ethic and time management skills  Familiarity with our industry is a plus 

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We got named the best MSP in Aus for the 8th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a motivated and very focused company, with almost 20 years of consistent growth and we're continuing to win new clients and challenge ourselves to take on new things. We pride ourselves on being a genuinely great place to work, with a dynamic values centred culture, clear vision and strong leadership. We only hire the best people and are a looking for a dynamic IT professional with a deep understanding of both IT Service Delivery and the needs of enterprise clients to take on this great role. We are looking for the best Service Delivery Lead in Australia. Why would such a talented individual consider coming to First Focus? What makes First Focus better than where you are today? Be supported by our management team to seamlessly deliver services to our largest clients We understand the value you deliver, and we will make sure your voice for your team is heard! We find and retain the best. Best Onsite Technicians at the client's site, best technical escalations best team leads, best Project Engineers, best team! We know this isn't enough. If you are who we hope you are, you want personal growth, career opportunities and to be able to make and own change. All of those things are found at First Focus. The Role: We’re looking for an experienced and passionate Service Delivery Lead (SDL) to lead one of our pods (a high-performing national team of support technicians) to deliver exceptional service to a portfolio of our clients. This role combines service excellence, team leadership, and operational oversight. You’ll contribute to the end-to-end service experience for our clients, ensure SLA adherence, support day-to-day operations, and deliver continuous improvement. You’ll work closely with internal teams such as Dispatch, Projects, and Client Services to ensure service delivery is seamless and aligned with client needs. You’ll also play a role in escalations, working directly with clients and often being the first point of contract, working with stakeholders across the business to get the best for clients,. Requirements The perfect candidate for this role will be technically literate, and have solid experience liaising directly with customers, helping ensure service delivery and support agreements are met and exceptions are captured and addressed. If you are at the top of your game in a MSP, MSSP or integrator or bring relevant experience and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables: Demonstrated experience in Service Delivery or a closely related discipline inside an MSP, MSSP, or IT integrator environment Solid commercial acumen, with the proven ability to deliver outcomes for clients Deep understanding of ITIL-based service delivery and a passion for structured, high-quality client service Outstanding communication and stakeholder management skills, with the ability to build trust and influence outcomes A proactive, accountable, solutions-focused mindset and strong attention to detail Values that align with ours — visit the About Us page on the First Focus website to learn more Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Competitive salary package All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance and activity work to ensure our team have a life outside of work ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 10 paid study days per year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentoring program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Who is ShiftCare? ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader helping Australian, American, and Canadian disability support providers, in-home aged carers, and allied health professionals streamline their operations. From rostering to client management and billing, we empower care businesses to grow by improving operational efficiency.About the Role We’re looking for a Senior Customer Onboarding Manager to lead implementation for our Enterprise and Mid-Market clients. This is a hands-on, technical, and customer-facing role, responsible for delivering a best-in-class onboarding experience through tailored setup, data migration, training, and integration support. You’ll work closely with senior stakeholders at our clients—typically with 50+ users and ARR between $15K–$150K—to guide them through successful go-lives and early adoption. Professionalism, clear communication, and a client-first mindset are essential, as many engagements will involve in-person sessions and on-site delivery. What You’ll Do Enterprise & Mid-Market Onboarding Own the onboarding journey from contract close to go-live for customers with complex needs Conduct discovery sessions to understand customer workflows, goals, and technical setup Lead and manage implementation plans, including timelines, milestones, and stakeholder alignment Facilitate data migration, system setup, and integration configurations Deliver operational training to ensure confident product usage post-launch Provide post-go-live support and smooth handoff to long-term Success Manager Customer Relationship & Issue Resolution Build strong relationships as the primary point of contact during onboarding Act as the technical escalation point to resolve onboarding-related issues Monitor customer onboarding health and engagement metrics to ensure timely progress Adapt approach based on customer industry, readiness, and complexity Internal Collaboration Work closely with Sales, Product, Engineering, and Support to meet onboarding goals Provide feedback to internal teams to continuously improve onboarding processes and tooling Ensure onboarding SLAs are met and documented for internal reporting Requirements What You’ll Bring 4+ years experience in technical onboarding, implementation, or solutions consulting in a SaaS environment Experience working with mid-market and enterprise customers (typically $15K–$150K ARR) Proven ability to lead end-to-end implementations involving data migration, API integrations, and complex workflows Exceptional interpersonal and presentation skills, with a confident and professional client-facing style Comfortable with in-person client meetings, including discovery and training sessions Project management strengths, with the ability to juggle multiple implementations at once Excellent problem-solving skills and attention to detail Experience with timesheet, payroll, or accounting software is a plus Industry familiarity (NDIS, aged care, home care) is a bonus but not required What Success Looks Like Customers go live on time, with confidence and clarity about how to use ShiftCare Minimal friction during implementation due to proactive discovery and planning Strong customer trust and professional engagement from day one Smooth transition to ongoing customer success post-onboarding