New South Wales Help Desk & IT Support Job Listings

Computer Shop Weekend Sales Assistant62931707460995110

Gumtree

Computer Shop Weekend Sales Assistant

We are a computer shop in North Rocks (near Parramatta) looking for a weekend sales assistant, you will be required to work every second weekend (Sat & Sun) from 10am-5pm. Key Responsibilities: Greet and assist walk-in customers in a friendly and professional manner Understand customer needs and recommend suitable laptop models and accessories Explain product features, warranties, and promotions clearly Process sales using POS systems and handle payments accurately Restock displays and maintain store presentation Support online order pickups and customer returns/exchanges Maintain product knowledge of refurbished laptops and accessories Assist with basic troubleshooting or demo setup Keep the showroom clean, organised, and well-presented Report customer feedback, stock issues, or incidents to the store manager Key Skills & Experience: Laptop and desktop hardware knowledge is a must Prior retail or customer service experience preferred Interest or basic knowledge in laptops and consumer electronics Strong communication and interpersonal skills Ability to work independently Reliable, punctual, and available on weekends Ability to handle transactions and stock duties confidently

61 Woodbury St, North Rocks NSW 2151, Australia

Negotiable Salary

Technical Support Engineer63499835563650111

Workable

Technical Support Engineer

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance’s technology within their own environment. A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution. This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance’s products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person’ with critical thinking skills and a desire to solve problems. Responsibilities Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further Having a comprehensive understanding of the product Understanding the individual use cases and needs of each customer Requirements Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US) Excellent interpersonal and communication skills, both verbal and written Desire to work in a customer-facing role Highly-detail oriented with a problem-solving attitude Organised with excellent time management skills with an ability to prioritise effectively Experience with customer-facing activities is desirable, but not essential

Sydney NSW, Australia

Negotiable Salary

Workable

Support Technician

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Up to $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Mascot NSW 2020, Australia

A$80,000/year

Workable

IT System Technician

About LifeByte Founded in 2017, we are dedicated to fostering an ecosystem of seamless resource exchange, where efficiency and precision are paramount. With cutting-edge solutions, we empower businesses to thrive and individuals to unlock their full potential. Committed to high-tech innovation, we are actively reshaping the future, one Byte at a Time. About The Role Are you passionate about building secure, seamless, and scalable IT environments? We’re looking for a proactive and solutions-driven IT Systems & Security Administrator to take ownership of our internal systems infrastructure. In this role, you’ll lead the configuration and administration of Microsoft 365 services, Jira platforms, and enterprise access control tools—empowering teams across the business to work efficiently and securely. Job Description Microsoft 365 Configuration: Administer and configure Microsoft 365 services, including user accounts, security groups, SharePoint, Teams, Exchange, and OneDrive. Jira Administration: Configure and manage Jira workflows, permissions, and user roles to ensure optimal usage across teams. Integrate Jira with other tools as needed. Jira Service Management: Manage and optimize Jira Service Management for IT service requests, incident management, and change requests to ensure smooth internal processes. Access Control Management: Implement and manage access permissions for internal systems, ensuring users have the appropriate level of access based on their roles and responsibilities. Single Sign-On (SSO) Configuration: Set up and maintain SSO solutions across systems, including Microsoft Azure AD, ensuring smooth authentication processes for users. Security Policy Enforcement: Design and enforce security policies, including password policies, multi-factor authentication (MFA), and encryption standards, in accordance with best practices and regulatory requirements. User Provisioning and De-Provisioning: Ensure efficient and secure processes for onboarding and offboarding employees, including creating user accounts, assigning roles, and revoking access when necessary. System Lifecycle Management: Set up and manage internal systems to meet business needs, ensure secure integration with existing platforms, and maintain alignment with IT security and compliance standards. Mobile Device Management (MDM): Deploy and manage mobile and endpoint devices using Microsoft Intune (for Windows and Android) and Jamf (for Apple devices). Enforce security policies, ensure compliance, and provide remote support capabilities across all managed devices. System and Network Security: Monitor system logs and perform regular audits to ensure compliance with security policies. Respond to and mitigate security incidents. Automation and Scripting: Automate repetitive tasks related to user management, access control, and system configurations using PowerShell, Bash, or other scripting languages. Compliance and Auditing: Ensure that systems meet compliance standards such as GDPR, HIPAA, or other relevant regulations, and participate in internal and external audits. Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field. 3+ years of experience in system administration or IT systems configuration. Expertise in Microsoft 365 administration including Exchange Online, Teams, SharePoint, and OneDrive. Experience in Jira administration (user roles, permissions, and workflow configurations). Experience in Jira Service Management for handling IT service requests and change management. Strong knowledge of SSO technologies, particularly Microsoft Azure AD and other identity management platforms. Familiarity with access control policies and user lifecycle management (provisioning, de-provisioning). Hands-on experience with cybersecurity best practices, including MFA, encryption, and vulnerability management. Strong proficiency in scripting languages such as PowerShell and Bash for automating tasks. Experience with cloud platforms (Azure, AWS) is a plus. Benefits Hybrid working arrangement - 2 Days WFH Opportunities for enriching career growth, including exposure to regional contexts Complimentary snacks and beverages available in the office pantry Healthcare coverage (medical, dental, optical), gym benefits Flexibility in smart casual dress code Young, vibrant and open work culture

Sydney NSW, Australia

Negotiable Salary

SYSTEM AND NETWORK ENGINEER62885355104641114

Gumtree

SYSTEM AND NETWORK ENGINEER

SYSTEM AND NETWORK ENGINEER Sydney City, NSW We are China Squared Pty Ltd trading as Silk Cafe and Restaurant, a fully licensed restaurant near Town Hall. Salary ranges from $77,000 to $83,000. With the current trend and demand as well as future growth of the business, Silk and Café Restaurant is looking for a full-time System and Network Engineer with a strong background in supporting network and interne! Security within food service and restaurant environments. The candidate will be responsible for the development and maintenance of all networks technical support, market data analysis and externa! network operation services for the company, working with externa! suppliers and interna! teams, and using technical resources to expand and grow the company operation. In addition, the candidate will also manage the overall network system of the subsidiary companies. Skilled in maintaining point of sale (POS) systems, managing network connectivity, ensuring cybersecurity compliance, and providing timely technical support to minimize downtime in fast-paced operations. Duties and responsibilities include (but not limited to): Analyze the company's business needs and existing network infrastructure, update, design, install, configure, test, maintain and manage the company's wired and wireless networks. to ensure that the network is configured for optimal performance. Manage and administer computer network technical equipment and hosts, including routers, computers, telephones, printers, CCTV monitoring equipment, network order equipment, etc. Troubleshoot, diagnose, and resolve network problems and emergencies, record network fault diagnosis, and provide fault solutions and network maintenance documents. Install and maintain internal information system security (finance, attendance, etc.), set user accounts, permissions and passwords to ensure the normal operation of all systems and data security. Design and maintain database schema, data structures, tables, dictionaries, and naming conventions to ensure the accuracy and completeness of all data master files. Monitor and analyze network traffic to ensure network security and maximize network performance. Protecting data, software and hardware by coordinating, planning and implementing network security measures for the customers and the business. Provide network programming to support business needs. Collect and analyze large amounts of data from multiple sources, including marketing platforms, social media, and customer databases, and produce visual reports to management. Work closely with the management to continuously monitor and analyze marketing performance and industry trends and provide optimization and improvement suggestions. Oversee the company's technology vision and guide the company's strategic direction, development and future growth. Provide support for marketing by contributing marketing materials for the company. Manages the overall network infrastructure including not limited to Installing, configuring, testing, maintaining and administering new and upgraded networks, software, database applications, servers and workstations for the subsidiary companies. Skills requirements: Bachelor's degree in ICT or related field. Three or more years of relevant experience in networking, systems and hardware Network Design, Cisco Enterprise Routing/Switching. Hands-on experience with networking, routing, and switching. Strong technical knowledge of VLAN, EVPN, IP routing, TCP/IP, OSPF, BGP, eBGP, Wi-Fi. Proficiency in at least one of Openstack, SDN, NFV, load balancers, virtualization, Linux tools. Knowledge and experience using computers and software applications, especially Microsoft products. Firewall, Internet VPN remote implementation, emergency troubleshooting capabilities, and excellent documentation skills. Email: edi******@******com + click to reveal REVEAL_DETAILS

Shop 6.06, Level 56/29 Martin Pl, Sydney NSW 2000, Australia

A$77,000-83,000/year

ICT Support and Test Engineer62863841972098115

Gumtree

ICT Support and Test Engineer

Company Description HAZMAT Projects specializes in expert asbestos removal services with a strong commitment to quality and safety. With years of industry experience, we have earned the trust of clients nationwide by working on prestigious sites. Our skilled team uses leading techniques and safety standards to ensure thorough asbestos abatement, prioritizing health and safety at every step. You will be working at C1/101 Rookwood Rd Yagoona NSW 2199 Salary Package: $80,000 + Superannuation Job Types: Full-time, Permanent Role Description This is a full-time on-site role for an ICT Support and Test Engineer located in Yagoona, NSW. We are seeking a highly skilled IT & CRM Specialist to optimize business operations through CRM development, IT infrastructure management, and system integration. Skills and Experiences: You will have either: A bachelor degree or higher in the relevant field; and/ or (5) years of relevant work experience in this field; and/or The ideal candidate will possess the following competencies: Analysing, evaluating, and diagnosing technical issues related to installation, maintenance, repair, upgrades, and configuration of desktops, software, hardware, printers, internet, email, databases, operating systems, and security systems. This includes troubleshooting and resolving system problems efficiently. Testing systems to identify and diagnose functionality errors and faults within established testing protocols, guidelines, and quality standards, ensuring optimal system performance. Performing organisational systems architecture reviews and assessments, while recommending hardware and software strategies to align with current and future business needs. Scheduling and conducting quality audit inspections, as well as analysing and reviewing systems, data, and documentation to maintain high operational standards. ∙Identifying variations and potential high-risk areas to secure adherence to established standards and procedures. Recommending corrective action plans and implementing improvements to address non-compliance issues identified through monitoring and auditing processes. Communicating and liaising with users and management to enhance awareness of quality control issues and ensure adherence to standards and procedures. Additionally, providing education and training to support compliance. Developing and delivering technical guidance and training on application software and operational procedures to enhance user competency and system efficiency. Creating and reviewing technical documentation, including procedural, instructional, and operational guides, technical reports, specifications, and maintenance inventory systems to support operational effectiveness. We are looking to provide you guidance to grow in the role. The ideal candidate will have previous experience working on a farm and possess the ability to work individually or in a group to achieve set tasks. You will also bring a positive attitude and a willingness to learn to experience the diversity of working on a farm. If this role sounds like the career opportunity, please send your resume to Benefits: Professional development assistance Schedule: 8 hour shift Supplementary Pay: Christmas bonus Overtime pay Work Authorisation: Australia (Preferred) Work Location: In person

33 Worland St, Yagoona NSW 2199, Australia

A$80,000/year

IT Level 2 Support Technician63499831160578116

Workable

IT Level 2 Support Technician

About Ticketek Entertainment Group Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners. About the Role We are seeking a skilled and experienced IT Level 2 Support Technician to join the Enterprise IT Team. The IT Support Level 2 technician plays a crucial role in maintaining and enhancing the functionality of our IT systems ensuring that our people can perform their tasks efficiently. They are responsible for maintaining system functionality, document solutions and from time to time collaborate with other technology teams across the business to support business operations. About the Role Ticket Resolution and Documentation: Resolve escalated Level 2 tickets with enthusiasm, timeliness, and professionalism. Ensure all tickets are closed and reference material provided. Network and Infrastructure Support: Perform daily systems maintenance and monitor performance across internal and venue networks Manage user accounts and permissions across hybrid AD and Entra ID (Azure AD) Support core infrastructure including Juniper switches, Cisco ASA firewalls, AWS tunnels, and Windows servers Implement patching, backups, and configuration baselines in line with change management practices Collaboration and Development: Collaborate with other IT professionals (e.g., software developers, system engineers) to resolve complex issues. Assist in the development of processes and procedures related to IT Support and administration activities. Participate in large scale infrastructure changes, Compliance and Security: Maintain secure configurations across endpoints using Microsoft Defender and SentinelOne Enforce MFA, Conditional Access, and password hygiene as per security policy Contribute to phishing simulations and awareness campaigns, including regional training rollouts Maintain up-to-date audit documentation for SOC 2 and PCI-DSS requirements Requirements About You 2-3 years of Level 2 IT Support experience, with certifications in CompTIA, CCNA, Microsoft 365 Expert, and relevant Juniper certification. Industry certifications in CompTIA, CCNA, Microsoft 365, or relevant Juniper/Intune tracks Proficiency in Microsoft Intune (Autopilot, compliance policies), Microsoft 365 (Exchange, Teams, SharePoint), and Entra ID / Azure Strong understanding of EDR/MDR platforms including Microsoft Defender and SentinelOne Solid knowledge of IP networking, DHCP scopes, VLANs, firewall rules, and site-to-site VPNs Experience using HaloITSM, Atera, and remote troubleshooting tools Ability to follow formal change management procedures and contribute to root-cause analysis Excellent verbal and written communication, with ability to write clear documentation Adaptable and able to work autonomously in fast-moving environments with limited supervision Other Key Considerations Due to the nature of this role, you may be required to lift, carry, and move equipment of us to 20kg across the office environment. Salary $80k-$100k base salary + super ( depending on relevant expereince) Benefits Here’s a taste of what Ticketek offers: Complimentary event tickets Birthday and volunteering leave Wellbeing discounts & flu vaccinations Paid parental leave & free employee support (EAP) Global rewards and recognition Learning, development & career pathways A diverse, inclusive, and passionate team Equal Opportunities TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. *Only direct applications will be considered. No recruiters please*

Sydney NSW, Australia

A$80,000-100,000/year