New South Wales Management & Support Job Listings

Customer Success Senior Manager - Global Mobility & Travel Management63393825713154110

Workable

Customer Success Senior Manager - Global Mobility & Travel Management

About Us As a leading group of companies, the ECA International Group stands as a global frontrunner in simplifying international mobility. Our collective vision is to make a positive impact by delivering exceptional products and services to our prestigious list of large enterprise clients. Our global presence across the UK, EU, Hong Kong, Australia, and the US offers our team a world of opportunities, and our commitment to innovation ensures that you will be at the leading edge of your field. We love to invest in our people’s success and development pathways, creating a diverse and inclusive community where your unique talents shine. Your work here has a global impact, and we prioritise work-life balance, offering flexibility to enable you to perform your best. Join us to experience a rewarding career where your potential is celebrated, and your journey to excellence begins. About the Role As a Customer Success Senior Manager, you will play a pivotal role in empowering our customers across Australia and New Zealand to achieve their goals and maximise the value they receive from our platform and services. Acting as a strategic advisor and trusted partner, you will build strong, long-term relationships with clients and drive meaningful outcomes through proactive engagement and expert guidance. This role is ideal for a passionate, results-oriented professional who thrives on solving complex problems, advocating for customers, and creating value through tailored solutions. Your deep understanding of the Global Mobility or Travel Management industry, whether from in-house experience or working with suppliers, will enable you to deliver insights that matter and drive tangible success for our clients. You’ll work cross-functionally with Sales, Product, and Support teams, helping customers onboard successfully, achieve adoption milestones, and unlock opportunities for growth. This position also involves travel for client meetings and key industry events, further strengthening our presence and impact in the region. If you're a customer champion who enjoys driving strategy, fostering engagement, and delivering measurable results, we’d love to hear from you. Requirements Key Responsibilities Platform Implementation and Training: Guide new customers through the implementation process, ensuring they are set up for success and fully understand how to use the Expert platform. Relationship Management: Build and maintain long-term relationships with customers, acting as their primary point of contact and trusted advisor. Customer Advocacy: Understand customer goals and challenges, proactively identifying opportunities for growth and improved outcomes. Retention and Renewal: Monitor customer health metrics to identify at-risk accounts and implement strategies to drive engagement, retention, and renewals. Upselling and Cross-Selling: Identify opportunities to expand the customer’s use of the platform and grow revenue. New Business: Collaborate with the Sales team to present solutions, contribute to outbound campaigns and attend pitches. Product Expertise: Stay up-to-date on product features and updates to provide expert guidance and recommendations tailored to customer needs. Feedback Loop: Act as the voice of the customer, collaborating with product, sales, and support teams to improve user experience and address pain points. Data and Reporting: Analyse customer usage data, providing insights and reporting on account health, engagement, and success metrics. Company and Team ambassador: Represent the organisation at events and be a spokesperson for the team at internal initiatives. The Ideal Candidate: Qualifications Proven experience in the Global Mobility or Travel Management industry is required, with a strong understanding of the industry dynamics and of customer requirements. Experience as a Customer Success Manager, Account Manager, or in a similar role, preferably in a SaaS environment, is a plus. Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. Strong problem-solving and analytical skills, with a customer-centric mindset. Familiarity with customer success software (e.g. HubSpot) Ability to manage multiple accounts and prioritise tasks effectively in a fast-paced environment. Demonstrated success in achieving retention and customer satisfaction targets. Benefits Our Team and Culture We are a super friendly team that thrives on collaboration and supporting each other. We cultivate an environment where everyone feels valued and empowered to contribute their best work, helping us to realise our ambitious growth goals and mission.

Sydney NSW, Australia

Negotiable Salary

Customer Success Manager63499830345603111

Workable

Customer Success Manager

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. To apply, please send your CV and covering letter to recruitment@luminance.com Responsibilities Develop and foster an excellent customer experience across Luminance’s comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Requirements Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

Sydney NSW, Australia

Negotiable Salary

Customer Success Manager - Global Mobility - Japanese Speaking63393817571969112

Workable

Customer Success Manager - Global Mobility - Japanese Speaking

About Us As a leading group of companies, the ECA International Group stands as a global frontrunner in simplifying international global mobility and business travel. Our collective vision is to make a positive impact by delivering exceptional products and services to our prestigious list of large enterprise clients and mid-market high growth brands. Our global presence across the UK, EU, Hong Kong, Australia, and the US offers our team a world of opportunities, and our commitment to innovation ensures that you will be at the leading edge of your field. We love to invest in our people’s success and their development pathways, creating a diverse and inclusive community where your unique talents shine. Your work here has a global impact, and we prioritise work-life balance, offering flexibility to enable you to perform your best. Join us to experience a rewarding career where your potential is celebrated, and your journey to excellence begins. About the Role Requirements As a Customer Success Manager, you will proactively ensure our customers achieve their goals using our platform and services and receive maximum value from them. This role requires a passionate and results-driven individual to be a customer advocate, problem solver and relationship builder. Strong relationships with our clients are key to our success as a company, meaning proactive account management with a focus on exceeding their expectations, retention, up-selling and cross-selling to maximise the value they receive from our offering. The role involves interaction with some Japanese-speaking customers, so business-level proficiency in Japanese is required. Experience in the Global Mobility and Travel Management industry sectors is a definite plus About you Key Responsibilities Relationship Management: Build and maintain long-term relationships with customers, acting as their primary point of contact and trusted advisor. Platform Implementation and Training: Guide new customers through the implementation process, ensuring they are set up for success and fully understand how to use the Expert platform. Retention and Renewal: Monitor customer health metrics to identify at-risk accounts and implement strategies to drive engagement, retention, and renewals. Upselling and Cross-Selling: Identify opportunities to expand the customer’s use of the platform, collaborating with the sales team to present solutions. Product Expertise: Stay up-to-date on product features and updates to provide expert guidance and recommendations tailored to customer needs. Feedback Loop: Act as the voice of the customer, collaborating with product, sales, and support teams to improve user experience and address pain points. Customer Advocacy: Understand customer goals and challenges, proactively identifying opportunities for growth and improved outcomes. Data and Reporting: Analyse customer usage data, providing insights and reporting on account health, engagement, and success metrics. Qualifications Proven experience of 5+ years as a Customer Success Manager, Account Manager, or in a similar role, preferably in a SaaS environment and ideally within the Global Mobility and Travel Management industry sectors. Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. Strong problem-solving and analytical skills, with a customer-centric mindset. Business-level proficiency in written and spoken Japanese, to support Japanese-speaking customers. Familiarity with customer success software (e.g. HubSpot) Ability to manage multiple accounts and prioritise tasks effectively in a fast-paced environment. Demonstrated success in achieving retention and customer satisfaction targets. Benefits Our Team and Culture We are a super friendly team that thrives on collaboration and supporting each other. We cultivate an environment where everyone feels valued and empowered to contribute their best work, helping us to realise our ambitious growth goals and mission. We live our Values of Integrity, Respect, Ambition and Innovation and this shows up loud and proud in everything we do.

Sydney NSW, Australia

Negotiable Salary