Part-Time Service Delivery Manager - Telco

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Up to $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

We are currently seeking an experienced Level 1 IT Help Desk Support Engineer to join our team in Melbourne or Sydney. In this role, you will play a crucial part in delivering exceptional support to our clients and ensuring their satisfaction. As part of our Help Desk Support Team, you will provide technical assistance, resolve incidents, and contribute to maintaining our high standards of service. Competitive base salary plus super plus bonus Company paid certifications Supportive and collaborative team Working in a fast paced environment across our diverse range of clients, you will be responsible for: Responding to client inquiries, troubleshooting technical issues, and providing prompt resolutions Collaborating with the Support Team to manage tickets and escalate incidents as necessary Ensuring compliance with Incident Management and Problem Management processes Demonstrating strong technical proficiency and mentoring junior team members Maintaining accurate time entries and meeting Service Level Agreements (SLA) About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered. To learn more about our Service Experience team we invite you to spend 5 minutes with Rohan Augustine Requirements Minimum 1-2 years IT support experience. Experience in a MSP or Cloud provider environment. Degree in Computer Science, Information or related field. Excellent written, verbal, and non-verbal communications skills. Willingness to learn and collaborate in a team environment. Logical problem-solving skills. Good attention to detail. Engaging personally that reflects through your communication. Excellent phone manner under pressure. Defence force experience is desirable. Technical Experience: Microsoft 365, user management, and email support Networking, servers, and VPN Desktop applications and Microsoft Suite PC hardware and network printers ITSM Tools, incident/problem management Industry certifications Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Opportunity to work with an experienced team of Service Experience Engineers Potential for future career opportunities within our company Great environment with regular staff events Free breakfast, soft drinks/juices and monthly lunches Company culture that fosters learning and development through training and mentoring programs

bout Us At Displayr, our mission is to make it easier for everyone to find and share the stories in their data. We do this by creating software that makes it easy to do all aspects of data analysis and reporting, from simple tables through to machine learning, PowerPoint automation to online dashboards. As a bootstrapped company with no corporate debt or external advisors, we’ve grown steadily over seven years from 11 to over 100 team members, serving 1,700+ clients, including industry leaders like Nielsen, Meta, and Amazon. We’ve earned recognition as a Great Place to Work for three years in a row and ranked 1st in ANZ’s Best Tech Companies 2023. We are the proud winners of Work180 Equitable Workplace Awards for flexible working in both 2023 and 2024. With our head office in Sydney and teams across Australia, New Zealand, North America, and the UK, we’re shaping the future of data storytelling—join us as we make data more accessible, insightful, and actionable. About the Role We are looking for a dynamic Product Manager to join our growing Product Team. With three software products, there is a lot of opportunity for you to take ownership and help shape the future of Displayr. Reporting to the CEO (who leads the Product Team), you’ll be responsible for the entire product lifecycle—from identifying what to build and why, to working with engineers in their SCRUMs, and partnering with marketing, sales, and customers to get it into the hands of users. About You You’ve successfully built software before, ideally as a Product Manager of a B2B SaaS product, with 5+ years’ experience. You have a track record of delivering great products—you know what success looks like and how to get there. You’re great at identifying the key “must have” features and have strong product discovery and product delivery skills. You’re clear in your communication, curious, and easy to work with—people naturally enjoy collaborating with you. You bring a specialist skillset to the team—maybe you’ve been a data analyst, UX designer, engineer, marketer, or researcher. Ideally, you’re based in Sydney and able to be in the office at least 3 days a week. Bonus points if you have experience with: Data products or analytics tools UX design Technical skills (you can write or read code) Product marketing AI Why Displayr? At Displayr, you’re more than just a cog in a machine—you’re a key player driving meaningful change. Your decisions will have tangible impacts, and you’ll tackle big, thorny problems that challenge and showcase your skills and expertise. Here’s why you’ll thrive with us: Innovative and evidence-driven—Ideas are driven by data, not hierarchy. High-trust, high-autonomy culture—Enjoy the freedom to do your best work with flexibility and support. Global reach—As part of an international company with offices in Sydney, Chicago, and London, your contributions will have a worldwide impact. Stable and growing—We’re a bootstrapped, growing company with a strong foundation. We also offer a range of benefits to support your well-being and professional growth: Competitive salary that recognizes your expertise and contributions. Share options—be part of our success as we grow rapidly in our early stages. 14 weeks of paid parental leave, supporting you during life’s important moments. A relaxed, high-trust culture that values high performance and empowers you to do your best work. Flexible working hours to help you balance life and work. $2,000 learning allowance to invest in your professional growth. Access to an Employee Assistance Program, providing support when you need it. A hybrid work environment—enjoy the flexibility of working from home and our Pyrmont office, complete with perks like a pool and a tennis court. We believe that a workplace that welcomes a variety of perspectives, experiences and backgrounds is important and will only push us to be better. We never discriminate on the basis of gender, age, ethnic background, disability status, religion, or sexual orientation.

We are currently searching for a motivated and enthusiastic person to join our dedicated national team, collecting data within the grocery industry. ·       Casual role working approx 8 hours per week with opportunity to flex up! ·       Flexible and autonomous role with plenty of support from a national team ·       Opportunity to represent Australia's largest retail data collection agency About Retail Data Acquisition Services (RDAS): We are Australia's largest retail data collection agency. With a national team of more than 400 people and growing, we help business gather data and insights from retail environments that provides brands with a competitive edge. Job Role: As a casual COVERT Data Collection agent, you will be given a geographical territory to work within to collect data from local grocery stores. To be successful in this role, you will be required to work autonomously and possess strong communication skills to report on your store visits.  Key Responsibilities: Covert collection of retail data within your designated area Reporting on the data collection app using your own smart phone Provide weekly data collection reports back to head office Grocery Audits – flexible hours Merchandising – flexible hours Other duties as required    Location: Miranda, NSW and surrounding suburbs  Hours: Wednesday and Friday MORNING availability are required. Additional hours available during peak and promotional periods.    Interested in working for RDAS? Please submit your resume with the Apply button below.    Please note that only shortlisted candidates will be contacted for an interview. We thank all other candidates for their applications and interest and wish you well in your career.    Each valued team member at RDAS brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at RDAS we encourage all walks of life to apply today. All applications are strictly confidential. DK1 Requirements Requirements: A current Australian driver’s licence and own reliable vehicle Excellent time management and organisational skills The ability to operate effectively and work autonomously Previous grocery or retail experience preferred but not essential Confident using a smart phone or small handheld device Benefits Benefits: Ongoing training and support DKSH Products & Brands Staff Discount Flexible working environment Amazing company culture with the opportunity for growth

First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. It's not just us saying this - we just got voted #1 for the 8th year running on Cloud Tango dot net! We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights. We have just started the search for the best Senior Support Engineer in Australia who will work directly for one of our US based partner MSPs. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today? The foundation of the First Focus personality is about growth and progress - curiosity, growing, solving, getting involved are all core values - come here and grow your career! We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome! Come here and do your best! We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team! Come here and work with the best! We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!   Duties Remote Support: Provide remote and occasional onsite support to customers nationwide, addressing issues related to servers, desktops, and applications within Microsoft Azure, Active Directory (AD), and Exchange environments. Cloud Infrastructure Management: Support and maintain cloud infrastructure across Hyper-V, AWS, and Azure platforms, ensuring systems' efficiency and performance. Technical Problem Solving: Perform a variety of senior support functions, collaborating with solutions experts to maintain best practice environments and address complex technical challenges. Project Deployment: Opportunities to participate in project teams to deploy and manage IT solutions for clients, ensuring projects are completed on time and within scope. Documentation and Reporting: Document and log all actions and solutions in our systems for accountability and future reference and mentor juniors in key skills. Continuous Improvement and Collaboration: Work closely with experienced team members to identify opportunities for process improvement and skill development, ensuring consistent service delivery. Requirements An extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles (Fortigate, Meraki, Cisco preferred) Outstanding spoken and written communication skills in English (an absolute must as Always Communicate is a key value here) Deep knowhow in Windows Server, desktop and Azure AD/GPO/DNS/DHCP Strength across messaging platforms including Exchange Hybrid, On-prem and Office 365 Experience working with Hyper-V and other virtualisation solutions Extensive experience with backup technologies (Veeam, Datto and StorageCraft preferred) Excellent complex-problem diagnosis technique Exposure to ticketing tools (Connectwise, Labtech and Kaseya highly valued) Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Competitive salary package All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance and activity work to ensure our team have a life outside of work ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 10 paid study days per year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentoring program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

We are currently searching for a motivated and enthusiastic person to join our dedicated national team, collecting data within the grocery industry. ·       Casual role working approx 8 hours per week with opportunity to flex up! ·       Flexible and autonomous role with plenty of support from a national team ·       Opportunity to represent Australia's largest retail data collection agency About Retail Data Acquisition Services (RDAS): We are Australia's largest retail data collection agency. With a national team of more than 400 people and growing, we help business gather data and insights from retail environments that provides brands with a competitive edge. Job Role: As a casual COVERT Data Collection agent, you will be given a geographical territory to work within to collect data from local grocery stores. To be successful in this role, you will be required to work autonomously and possess strong communication skills to report on your store visits.  Key Responsibilities: Covert collection of retail data within your designated area Reporting on the data collection app using your own smart phone Provide weekly data collection reports back to head office Grocery Audits – flexible hours Merchandising – flexible hours Other duties as required    Location: Marrickville , NSW and surrounding suburbs  Hours: Wednesday and Friday MORNING availability are required. Additional hours available during peak and promotional periods.    Interested in working for RDAS? Please submit your resume with the Apply button below.    Please note that only shortlisted candidates will be contacted for an interview. We thank all other candidates for their applications and interest and wish you well in your career.    Each valued team member at RDAS brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at RDAS we encourage all walks of life to apply today. All applications are strictly confidential. DK1 Requirements Requirements: A current Australian driver’s licence and own reliable vehicle Excellent time management and organisational skills The ability to operate effectively and work autonomously Previous grocery or retail experience preferred but not essential Confident using a smart phone or small handheld device Benefits Benefits: Ongoing training and support DKSH Products & Brands Staff Discount Flexible working environment Amazing company culture with the opportunity for growth