Corporate Systems Support Technician

We are currently seeking an experienced Level 1 IT Help Desk Support Engineer to join our team in Melbourne or Sydney. In this role, you will play a crucial part in delivering exceptional support to our clients and ensuring their satisfaction. As part of our Help Desk Support Team, you will provide technical assistance, resolve incidents, and contribute to maintaining our high standards of service. Competitive base salary plus super plus bonus Company paid certifications Supportive and collaborative team Working in a fast paced environment across our diverse range of clients, you will be responsible for: Responding to client inquiries, troubleshooting technical issues, and providing prompt resolutions Collaborating with the Support Team to manage tickets and escalate incidents as necessary Ensuring compliance with Incident Management and Problem Management processes Demonstrating strong technical proficiency and mentoring junior team members Maintaining accurate time entries and meeting Service Level Agreements (SLA) About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered. To learn more about our Service Experience team we invite you to spend 5 minutes with Rohan Augustine Requirements Minimum 1-2 years IT support experience. Experience in a MSP or Cloud provider environment. Degree in Computer Science, Information or related field. Excellent written, verbal, and non-verbal communications skills. Willingness to learn and collaborate in a team environment. Logical problem-solving skills. Good attention to detail. Engaging personally that reflects through your communication. Excellent phone manner under pressure. Defence force experience is desirable. Technical Experience: Microsoft 365, user management, and email support Networking, servers, and VPN Desktop applications and Microsoft Suite PC hardware and network printers ITSM Tools, incident/problem management Industry certifications Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Opportunity to work with an experienced team of Service Experience Engineers Potential for future career opportunities within our company Great environment with regular staff events Free breakfast, soft drinks/juices and monthly lunches Company culture that fosters learning and development through training and mentoring programs

IT, Telecommunications and electronics internship opportunity to gain industry experience. Skills gained will make you valuable in the workplace. This is a 3-6months internship with potential to gain casual / part time work after the internship.

First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. It's not just us saying this - we just got voted #1 for the 8th year running on Cloud Tango dot net! We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights. We have just started the search for the best Senior Support Engineer in Australia who will work directly for one of our US based partner MSPs. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today? The foundation of the First Focus personality is about growth and progress - curiosity, growing, solving, getting involved are all core values - come here and grow your career! We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome! Come here and do your best! We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team! Come here and work with the best! We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!   Duties Remote Support: Provide remote and occasional onsite support to customers nationwide, addressing issues related to servers, desktops, and applications within Microsoft Azure, Active Directory (AD), and Exchange environments. Cloud Infrastructure Management: Support and maintain cloud infrastructure across Hyper-V, AWS, and Azure platforms, ensuring systems' efficiency and performance. Technical Problem Solving: Perform a variety of senior support functions, collaborating with solutions experts to maintain best practice environments and address complex technical challenges. Project Deployment: Opportunities to participate in project teams to deploy and manage IT solutions for clients, ensuring projects are completed on time and within scope. Documentation and Reporting: Document and log all actions and solutions in our systems for accountability and future reference and mentor juniors in key skills. Continuous Improvement and Collaboration: Work closely with experienced team members to identify opportunities for process improvement and skill development, ensuring consistent service delivery. Requirements An extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles (Fortigate, Meraki, Cisco preferred) Outstanding spoken and written communication skills in English (an absolute must as Always Communicate is a key value here) Deep knowhow in Windows Server, desktop and Azure AD/GPO/DNS/DHCP Strength across messaging platforms including Exchange Hybrid, On-prem and Office 365 Experience working with Hyper-V and other virtualisation solutions Extensive experience with backup technologies (Veeam, Datto and StorageCraft preferred) Excellent complex-problem diagnosis technique Exposure to ticketing tools (Connectwise, Labtech and Kaseya highly valued) Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Competitive salary package All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance and activity work to ensure our team have a life outside of work ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 10 paid study days per year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentoring program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

**Join Our Team at Marrickville A Commercial Dry Cleaner!** **Position:** Casual Workers **Location:** Marrickville **Key Responsibilities:** - Operate garment press machines efficiently and safely. - Sort and organize garments with attention to **What We're Looking For:** - Previous experience with garment press machines preferred but not essential. - Ability to work in a fast-paced environment. - Strong organizational skills and attention to detail. **If you're passionate about delivering excellent service and eager to join our team, we want to hear from you!** Apply today and let's press forward together! **Join Our Team at Marrickville **Position:** Casual Workers **Location:** Marrickville **Key Responsibilities:** - Operate garment press machines efficiently and safely. - Sort and organize garments with attention to detail. - Collaborate with team members to ensure high-quality service delivery. **What We're Looking For:** - Previous experience with garment press machines preferred but not essential. - Ability to work in a fast-paced environment. - Strong organizational skills and attention **Join Our Team at Marrickville's Premier Commercial Dry Cleaner!**

Our Why  Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.  About the Role This dynamic role supports one of our most successful teams by providing exceptional customer service and support sales growth within our business. You'll leverage your previous IT hardware experience to develop and maintain strong relationships with existing and new clients and suppliers. You will work with our sales team to support the sales process from proposal to close. This is a fast-paced environment where you'll hit the ground running and can contribute directly to the team's success, with potential for career advancement. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!  **Please note: Due to the security requirements of our customers, this role is only available to Australian Citizens only ** What you’ll do    As Sales Support Coordinator you will: Receive, quote and review hardware requests, liaise with external suppliers and distribution teams to ensure timely delivery of orders to customers Plan and prioritise sales support activities towards achieving agreed business goals, whilst managing your time and productivity Identify sales leads and escalating them to Business Development Managers As a skilled specialist, this position completes tasks in resourceful and effective ways Maintain sales statistics, records of sales performance and the customer database Provide administrative support for the production of tenders, bids and other sales related documents Receive, handle or escalate customer complaints related to the sale of our products/services Identify opportunities for continuous improvement to build a culture of service excellence Displays a high level of operational discipline, ensuring Datacom and client processes, policies and procedures are followed and adhered to Promote a positive culture within the team We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.  What you’ll bring   We are looking for someone with at least 2 years experience within the ICT sector. You will ultimately posses the following skills and attributes: Sound IT hardware product and services knowledge Excellent customer/vendor relationship building and management skills Ability to frequently interact and network with a variety of stakeholders and team members within own area of expertise Strong verbal and written communication skills Proven analytical and problem-solving skills Detailed with good organisational skills A team player and also have the ability to work independently If you're a customer-focused professional with a passion for technology and driving sales, we encourage you to apply! Why Join Us Here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.  We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.  We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.  We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Im lokking for a job I’m available for whole week any job will work immediately drop me a message even for a casual work