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IT Help Desk Support Engineer - L1

Negotiable Salary

The Missing Link

Artarmon NSW 2064, Australia

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We are currently seeking an experienced Level 1 IT Help Desk Support Engineer to join our team in Melbourne or Sydney. In this role, you will play a crucial part in delivering exceptional support to our clients and ensuring their satisfaction. As part of our Help Desk Support Team, you will provide technical assistance, resolve incidents, and contribute to maintaining our high standards of service. Competitive base salary plus super plus bonus Company paid certifications Supportive and collaborative team Working in a fast paced environment across our diverse range of clients, you will be responsible for: Responding to client inquiries, troubleshooting technical issues, and providing prompt resolutions Collaborating with the Support Team to manage tickets and escalate incidents as necessary Ensuring compliance with Incident Management and Problem Management processes Demonstrating strong technical proficiency and mentoring junior team members Maintaining accurate time entries and meeting Service Level Agreements (SLA) About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered. To learn more about our Service Experience team we invite you to spend 5 minutes with Rohan Augustine Requirements Minimum 1-2 years IT support experience. Experience in a MSP or Cloud provider environment. Degree in Computer Science, Information or related field. Excellent written, verbal, and non-verbal communications skills. Willingness to learn and collaborate in a team environment. Logical problem-solving skills. Good attention to detail. Engaging personally that reflects through your communication. Excellent phone manner under pressure. Defence force experience is desirable. Technical Experience: Microsoft 365, user management, and email support Networking, servers, and VPN Desktop applications and Microsoft Suite PC hardware and network printers ITSM Tools, incident/problem management Industry certifications Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Opportunity to work with an experienced team of Service Experience Engineers Potential for future career opportunities within our company Great environment with regular staff events Free breakfast, soft drinks/juices and monthly lunches Company culture that fosters learning and development through training and mentoring programs

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Artarmon NSW 2064, Australia
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