Education Support Specialist

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Education Support Specialist to join our Data Team in Bankstown. This role serves as the primary contact for the rollout and ongoing support of the Learning Management System (LMS), working closely with school leadership, the IT department, and teaching staff to ensure seamless implementation and adoption. Through hands-on support, training delivery, and resource development, the Education Support Specialist empowers staff, students, and parents to confidently engage with educational technologies. This position blends technical capability with a passion for teaching, helping to build digital confidence across the school and support continuous improvement in teaching and learning practices. Requirements Here's what you'll be doing: Collaborate closely with the Education Team and key contacts from the school, including School Leadership and the IT Department. Provide support to staff and students in utilising technology. Respond to and resolve support requests using established processes and procedures. Empower individuals by helping them develop basic troubleshooting skills for common platforms. Create and develop training resources in various formats for staff, students, and parents. Lead training sessions to introduce new technologies and enhance existing skill levels. Establish strong relationships with staff from different areas of the school. Take shared responsibility for administering the Learning Management System and other core applications used for teaching and learning. Follow a Project Plan, manage competing priorities, and deliver projects within set deadlines. Here's what you'll bring: An authentic passion for teaching and supporting others. Effective communication skills and the ability to explain technical scenarios in a clear and understandable manner. Exceptional attention to detail. Experience using Compass education will be highly regarded. Proficiency in using technology and creating training resources, such as user guides and video tutorials. Previous experience in a role involving teaching, education, technical support, and/or customer service that includes the use of technology. Demonstrated ability to follow through and complete tasks with a strong focus on customer satisfaction. Prior experience with the Compass Learning Management System would be advantageous. This role is based in an education setting, and is a 12 month contract full-time hybrid position, with 3 days onsite and 2 days remote. Benefits Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.   CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.   Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.