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In this role, you will play a crucial part in delivering exceptional support to our clients and ensuring their satisfaction. As part of our Help Desk Support Team, you will provide technical assistance, resolve incidents, and contribute to maintaining our high standards of service.\r\n\r\nCompetitive base salary plus super plus bonus\r\n Company paid certifications\r\n Supportive and collaborative team\r\n \r\nWorking in a fast paced environment across our diverse range of clients, you will be responsible for:\r\n Responding to client inquiries, troubleshooting technical issues, and providing prompt resolutions\r\n Collaborating with the Support Team to manage tickets and escalate incidents as necessary\r\n Ensuring compliance with Incident Management and Problem Management processes\r\n Demonstrating strong technical proficiency and mentoring junior team members\r\n Maintaining accurate time entries and meeting Service Level Agreements (SLA)\r\n \r\nAbout Us\r\nThe Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered. \r\nTo learn more about our Service Experience team we invite you to spend 5 minutes with Rohan Augustine\r\nRequirements\r\n Minimum 1-2 years IT support experience.\r\n Experience in a MSP or Cloud provider environment.\r\n Degree in Computer Science, Information or related field.\r\n Excellent written, verbal, and non-verbal communications skills. \r\n Willingness to learn and collaborate in a team environment. \r\n Logical problem-solving skills.\r\n Good attention to detail.\r\n Engaging personally that reflects through your communication. \r\n Excellent phone manner under pressure.\r\n Defence force experience is desirable.\r\n \r\nTechnical Experience:\r\n Microsoft 365, user management, and email support\r\n Networking, servers, and VPN\r\n Desktop applications and Microsoft Suite\r\n PC hardware and network printers\r\n ITSM Tools, incident/problem management\r\n Industry certifications\r\nBenefits\r\nA great company culture is very important to The Missing Link. 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We specialize in comprehensive fleet management platforms, AI-enhanced vehicle camera systems, and sophisticated embedded technologies designed to ensure vehicle safety and monitoring. Our collaborative workplace fosters growth, creativity, and continuous learning.\r\n\r\nAbout the Role:\r\nWe're looking for a motivated Full Stack Developer eager to dive into a variety of exciting projects. 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We thrive on solving the hardest problems and this is reflected in our culture, which encourages us to create, experiment and collaborate with our customers.  \r\nAs an established, profitable and growing company we take our responsibilities to our customers seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics.\r\nThis role is on our FMH Group Corporate Systems support team providing IT Support Services directly to our sister company Couriers Please.\r\nRequirements\r\nRole mission\r\nProactively engage with customers by providing support and guidance to help them achieve their desired outcomes while using corporate systems, hardware, and IT services.\r\nCore Purpose\r\nRespond swiftly to internal customer queries, troubleshoot and support hardware, and software issues with care, and guide users through challenges big and small. 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