Avalon Call Centre & Customer Service Job Listings

Service & Warranty Specialist63499841622019110

Workable

Service & Warranty Specialist

Requirements At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark. We are seeking an experienced Warranty and Service Specialist to join our After Sales and Service team as a After Sales & Service Representative in Derrimut on a permanent full-time basis. Your role In this role, your key responsibilities will include but are not limited to: Handling a high volume of inbound customer calls and make outbound calls when required. Support our customers in resolving product warranty issues in a timely and professional manner. Collaborate with our onsite Quality Assurance team for technical support. Address customer complaints and work on solutions to improve customer satisfaction. Manage and diagnose customer warranty requests. Troubleshoot issues and provide clear effective solutions. Providing outstanding customer service and product advice. Ensuring that our customer records are kept updated within Dynamics 365. Managing day-to-day requirements; including process of work orders and invoices and arranging selected suspected product return. Monitor and report on claims, issues and procedural metrics. Promote and uphold safety and wellbeing. About you It would be great if you come from the plumbing industry, so you know the difference between a close coupled pan or a concealed cistern, but if not, a great onboarding program is provided along with full training to set you up for success! Along with your previous experience in a similar role, we’re looking for the following skills and experience: 3+ years of experience in Customer Service, specifically in Warranty and After Sales. 3+ years of experience in a high-volume inbound call centre environment. Be confident in conflict resolution and problem solving. A passion for customer service Strong technical aptitude and computer skills (preferably with Microsoft) Enjoy communicating effectively with internal and external stakeholders And most importantly, thrive working within a team environment What can you expect from us? Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn. Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you: Hybrid working option Free onsite parking Competitive remuneration An immersive onboarding program to set you up for success Opportunities to learn and grow through our Learning & Development programs ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores ‘Bathrooms & More’ program - great discounts on a wide range of our products Volunteer and Community Service Leave Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members. Annual flu vaccinations Medibank Health Insurance - discounts on corporate cover Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies at this time.

Derrimut VIC 3026, Australia

Negotiable Salary

Customer Service Consultant | Melbourne63499834607489111

Workable

Customer Service Consultant | Melbourne

We have an exciting opportunity available for Customer Service Consultant's to join our team in Port Melbourne on Permanent Full/Part Time basis. We will provide full training so if you are looking to start your career in the customer service space then look no further! We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support. The core responsibilities in this role include: Receiving inbound calls and email inquiries from Commercial and Residential customers Proactively making outbound calls to our existing customers to promote our products and services Resolving customer queries quickly and accurately Scheduling services for residential customers Converting incoming inquiries into sales opportunities Liaising with your fellow colleagues Meeting KPI targets Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. The ideal candidate must possess: Experience working in customer service or call centre environments (essential) This is an office-based role so you must be based in Port Melbourne Previous experience in phone sales and converting inquiries into sales Proficient with communicating verbally and electronically Able to work calmly under pressure while multi-tasking Proven problem-solving skills Ability to work in a team environment to support colleagues Professional, reliable, and punctual. Working from office Monday to Friday Perks and benefits: Strong work life balance culture. Employee Assistance Program (EAP) Discounted Pest Services Employee Referral Program Employee cash incentive programs and bonuses ABOUT THE COMPANY At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.   From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers. Employee Testimonials: “All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.” Amanda Haans - Local Service & Sales Manager “The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.” Renay Fagan “There are lots of incentives, rewards and bonuses available at Rentokil Initial.” Carly Shreeve "I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years." Sierra Warrington

Port Melbourne VIC 3207, Australia

Negotiable Salary

Customer Service Consultant | Geelong63499843292929112

Workable

Customer Service Consultant | Geelong

We have an exciting opportunity available for Customer Service Consultant to join our team in Geelong on Permanent Full basis. We will provide full training so if you are looking to start your career in the customer service space then look no further! We do require the successful candidate to be based in Geelong, Victoria as this role will be based out of our office in Geelong. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support. The core responsibilities in this role include: Receiving inbound calls and email inquiries from Commercial and Residential customers Proactively making outbound calls to our existing customers to promote our products and services Resolving customer queries quickly and accurately Scheduling services for residential customers Converting incoming inquiries into sales opportunities Liaising with your fellow colleagues Meeting KPI targets Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. The ideal candidate must possess: Experience working in customer service or call centre environments (essential) This is an office-based role so you must be based in Geelong Previous experience in phone sales and converting inquiries into sales Proficient with communicating verbally and electronically Able to work calmly under pressure while multi-tasking Proven problem-solving skills Ability to work in a team environment to support colleagues Professional, reliable, and punctual. Working from office Monday to Friday Perks and benefits: Strong work life balance culture. Employee Assistance Program (EAP) Discounted Pest Services Employee Referral Program Employee cash incentive programs and bonuses ABOUT THE COMPANY At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.   From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers. Employee Testimonials: “All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.” Amanda Haans - Local Service & Sales Manager “The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.” Renay Fagan “There are lots of incentives, rewards and bonuses available at Rentokil Initial.” Carly Shreeve "I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years." Sierra Warrington

Geelong VIC 3220, Australia

Negotiable Salary

Aftermarket Sales Representative63393818125697113

Workable

Aftermarket Sales Representative

Summary We are seeking a dynamic and motivated Aftermarket Sales Representative (ASR) to join our team. The ASR will be responsible for generating service and parts business by building relationships with new customers in an assigned territory. This role involves supporting existing accounts to enhance service levels and customer satisfaction. The ASR will collaborate with company personnel to develop and maintain customer relationships. This position reports to the Service Manager or Branch Manager, depending on the branch's size or scale. Requirements Key Responsibilities: Manage customer accounts and their requirements effectively. Develop new service and parts business within the assigned territory through cold calls, service presentations, and follow-ups on leads. Generate new service business for the branch by securing orders for truck repairs on core and non-core products. Identify and sell PMP agreements to new customers. Negotiate tailored service and training agreements with existing and new customers. Identify additional opportunities to sell support products, truck repairs, battery sales, rental leads, and training opportunities. Process customer orders courteously, efficiently, and timely. Respond to sales leads within the agreed KPI timeframe. Build sustainable relationships of trust through open and interactive communication. Utilize the Customer Relationship Management (CRM) system to log all customer interactions. Qualifications: Proven experience in sales, preferably in the automotive or aftermarket industry. Strong communication and negotiation skills. Ability to build and maintain relationships with customers. Proficiency in using CRM systems. Self-motivated with a results-driven approach. Benefits What sets us apart? Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy: A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide. Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals. Corporate Rates for Private Health Insurance. An inclusive working environment. An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options. The Company Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.

Truganina VIC 3029, Australia

Negotiable Salary