2 Bed_Share_Double - Scape Adelaide University

Refund Policy

Cancellation Policy I. Cancellation, Security Deposit and Refund Policies 1. All requests to cancel a booking must be submitted in writing via email to the property. For further details regarding security deposit and refund policies, please refer to Part II of these Booking Terms and Conditions. 2. Unless otherwise stated, all rooms/beds and rent are for single occupancy only, subject to the rent and fees specified in your Residential Lease Agreement. 3. If you wish to arrive at the property earlier than your booked initial check-in date, please contact the property using the contact details provided in Section I.2 above; additional charges may apply. II. Identity Verification Requirements 1. You must provide the following to the property upon or prior to check-in to your room/bed: (i) Proof of enrolment at an Australian educational institution; (ii) Valid and current identification, including a passport with visa, driver’s licence, or other government-issued photo ID; (iii) Background checks (including employment and/or tenancy checks) as required by the property. 2. If you fail to provide the documentation outlined in Section I.5(a) above, the property reserves the right to: (i) Cancel your booking and, where permitted under applicable state law, retain any security deposit and/or other payments made by you; (ii) Delay the commencement date of your Residential Lease Agreement until such documentation is provided. 3. By booking with the property, you confirm that you have been accepted into, or have applied for and expect to be accepted into, a study program at an Australian school, college, university, or similar educational institution for the duration of your Residential Lease Agreement. III. Age Requirements 1. Except as otherwise provided in Sections I.6(b) and (c), by booking with the property, you confirm that you are at least 18 years of age. 2. If you are under 18 years of age at the time of booking: (i) Parental or guardian consent is required to make the booking; (ii) By making the booking, you confirm that your parent or guardian consents to the booking. 3. If you are under 18 years of age at the commencement of your Residential Lease Agreement, you may require approval from your educational institution to reside at the property, and your parent or guardian may need to co-sign and/or guarantee your Residential Lease Agreement. 4. If you book any property owned or managed by the property, you must be at least 16 years of age at the commencement of your Residential Lease Agreement. The property does not accept bookings from, nor enter into Residential Lease Agreements with, persons under the age of 16. IV. Lease Agreement and Security Deposit 1. Please carefully read the proposed lease agreement terms prior to check-in. Proceeding with the booking constitutes your acknowledgement that you have read and understood those terms. 2. Pursuant to the lease agreement terms (without limiting those terms), you acknowledge that your room/bed may not be sublet and pets are not permitted on the premises. 3. Prior to being permitted to occupy your room/bed, you must, in addition to other requirements stipulated by the property, pay the security deposit and provide a signed lease agreement. 4. If you fail to provide any item required for check-in (including but not limited to the security deposit, signed lease agreement, first rental payment, or background check materials) within the timeframe specified by the property, the property reserves the right to: (i) Cancel your booking and, where permitted under applicable state law, retain any security deposit and/or other payments made by you; (ii) Delay the commencement date of your Residential Lease Agreement until such items are provided. 5. In the event of any inconsistency: (i) Where these Booking Terms and Conditions conflict with the terms of your Residential Lease Agreement, the Residential Lease Agreement terms shall prevail; (ii) Where Part I and Part II of these Booking Terms and Conditions conflict, Part II shall prevail. V. Payment Methods 1. To book accommodation with the property, you must be able to pay rent using one of the following methods: (i) Direct debit every two weeks, requiring Australian bank account details or payment via Mastercard or Visa card; (ii) Full prepayment via bank transfer (to the property’s designated account) or credit card; (iii) Other methods as determined by the property or required by applicable state law. 2. Additional fees may apply when paying by credit card, Mastercard or Visa card, and such fees must be paid at the time of booking. VI. Privacy Policy 1. When booking with the property, you may be required to provide personal information. The property may also collect personal information (e.g., age, gender, nationality, disability status) to assist in allocating an appropriate room/bed for you. 2. Please refer to the property’s Privacy Policy, which sets out the terms governing how the property collects, holds, uses, discloses and handles personal information. 3. By booking with the property, you: (i) Confirm that you have read and understood the property’s Privacy Policy; (ii) Consent to the property collecting, holding, using, disclosing and handling your personal information in accordance with the Privacy Policy; (iii) Warrant that all personal information you provide is accurate. Part II – Cancellation and Refund Policy 1. Important Notice: The information set out in Part II of these Booking Terms and Conditions relates to cancellations prior to the signing and/or commencement of the Residential Lease Agreement. Cancellations occurring after the signing and/or commencement of the Residential Lease Agreement are governed by separate terms. 2. Refund Process: (i) Notwithstanding any other provision of these Booking Terms and Conditions, to arrange a refund of any amounts you have paid (including the security deposit), you must first complete and submit to the property a Refund Form (the “Refund Form”). A copy of the Refund Form is included in Part III of these Booking Terms and Conditions (and may be updated from time to time). (ii) All refunds will be processed via bank transfer (or another method selected by the property), and will be completed within the timeframe prescribed by applicable state law; if no timeframe is prescribed, refunds will be processed within a reasonable period after the properly completed Refund Form has been received by the property. 3. Properties located in New South Wales, Australia: (i) To book a room/bed at a property located in New South Wales, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Lease Agreement; or - 48 hours after payment of the security deposit (“cooling-off period”). (iii) During the cooling-off period, you may cancel your booking by written notice to the property, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with applicable state law, please complete and submit the Refund Form to the property. (iv) You must sign the Residential Lease Agreement prior to arriving at the property, at which point the security deposit will be applied towards your first rental payment due under the Residential Lease Agreement. (v) If you request cancellation of your booking, or fail to sign the Residential Lease Agreement within the timeframe specified by the property, your booking may be cancelled and all payments made by you (if any) will be refunded, less the security deposit. 4. Properties located in Queensland, Australia: (i) To book a room/bed at a property located in Queensland, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Lease Agreement; or - 48 hours after payment of the security deposit (“cooling-off period”). (iii) During the cooling-off period, you may cancel your booking by written notice to the property, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with applicable state law, please complete and submit the Refund Form to the property. (iv) You must sign the Residential Lease Agreement within the timeframe specified by the property following payment of the security deposit, at which point the security deposit becomes part of the lease security bond. (v) If you: - Do not provide written notice to the property requesting cancellation during the cooling-off period, or request cancellation after the cooling-off period has expired; or - Fail to sign the Residential Lease Agreement within the timeframe required under Part II.4(d) above, the property may cancel your booking and refund all payments made by you, less the security deposit. 5. Properties located in Victoria, Australia: (i) To book a room/bed at a property located in Victoria, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Lease Agreement; or - 48 hours after payment of the security deposit (“cooling-off period”). (iii) During the cooling-off period, you may cancel your booking by written notice to the property, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with applicable state law, please complete and submit the Refund Form to the property. (iv) You must sign the lease agreement within 14 days of payment of the security deposit. (v) To obtain a refund of the security deposit in accordance with applicable state law, please complete and submit the Refund Form to the property. 6. Properties located in South Australia, Australia: (i) To book a room at a property located in South Australia, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Lease Agreement; or - 48 hours after payment of the security deposit (“cooling-off period”). (iii) During the cooling-off period, you may cancel your booking by written notice to the property, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with applicable state law, please complete and submit the Refund Form to the property. (iv) You must sign the Residential Lease Agreement prior to arriving at the property, at which point the security deposit will be applied towards your first rental payment due under the Residential Lease Agreement. (v) If you request cancellation of your booking, or fail to sign the Residential Lease Agreement within the timeframe specified by the property, your booking may be cancelled and all payments made by you (if any) will be refunded, less the security deposit. 7. Exceptional Circumstances: (i) The property acknowledges that some applicants seek accommodation while awaiting confirmation of acceptance and/or enrolment notifications from educational institutions, and/or subsequent course enrolment notifications, or an Australian student visa issued by the Australian Government. (ii) Notwithstanding any other provision of these Booking Terms and Conditions, if you have paid a security deposit to the property and: - Your application for an Australian student visa has been refused by the Australian Government or the visa has not been issued to you; and/or - You have not been accepted by any educational institution to which you applied, you may request cancellation of your booking in writing, in which case: - Your booking will be cancelled; - Your security deposit and all payments made by you will be fully refunded (“full refund”). (iii) To receive a full refund, you must provide the property with: - Written evidence of the circumstances described in Part II.7(b) above; - Written notice delivered to the property at least three days prior to the commencement date of the lease agreement; - A properly completed Refund Form. (iv) If you do not comply with the requirements set out in Part II.7(c) above, you will not be eligible for a full refund, and Part II.7 will not apply. 8. Property Cancellation of Booking: At any time prior to the signing and/or commencement of the Residential Lease Agreement, the property may, at its sole discretion (but subject to applicable state law), cancel your booking if any of the following occur: (i) You provided false or misleading information during the booking process; (ii) You failed to comply with your obligations under these Booking Terms and Conditions. In such cases, the property may retain any security deposit and/or other payments made by you, to the extent permitted under applicable state law. This policy applies to individual bookings only; group bookings are not subject to the same terms and conditions.