Ultra Studio_Double - Scape Adelaide University

Refund Policy

Cancellation Policy I. Cancellation, Security Deposit and Refund Terms 1. All requests to cancel a booking must be submitted in writing via email to the apartment. Further details regarding security deposit and refund policies are set out in Part II of these Booking Terms and Conditions. 2. Unless otherwise stated, all rooms/beds and rent are for single occupancy only, subject to the rent and charges specified in your Residential Tenancy Agreement. 3. If you wish to arrive at the apartment earlier than your booked initial check-in date, please contact the apartment using the contact details provided in Section I.2 above; additional fees may apply. II. Identity Verification Requirements 1. You must provide the following to the apartment on or before check-in to your room/bed: (i) Proof of enrolment at an Australian educational institution; (ii) A valid and current form of identification, including a passport with visa, driver’s licence, or other government-issued photo ID; (iii) Background checks (including employment and/or tenancy checks), as required by the apartment. 2. If you fail to provide the documentation outlined in Section I.5(a) above, the apartment reserves the right, at its sole discretion, to: (i) Cancel your booking, and may retain any security deposit and/or other payments made by you, to the extent permitted under applicable state law; (ii) Delay the commencement date of your Residential Tenancy Agreement until you provide the required documentation. 3. By making a booking with the apartment, you confirm that you have been accepted, or have applied and expect to be accepted, into a study program at an Australian school, college, university or similar educational institution for the duration of your Residential Tenancy Agreement. III. Age Requirements 1. Except as otherwise provided in Sections I.6(b) and (c), by making a booking with the apartment, you confirm that you are at least 18 years of age. 2. If you are under 18 years of age at the time of booking: (i) Parental or guardian consent is required to make the booking; (ii) By making the booking, you confirm that your parent or guardian consents to the booking. 3. If you are under 18 years of age at the commencement of your Residential Tenancy Agreement, you may require approval from your educational institution to reside at the apartment, and your parent or guardian may need to co-sign and/or guarantee your Residential Tenancy Agreement. 4. If you book any property owned or managed by the apartment, you must be at least 16 years of age at the commencement of your Residential Tenancy Agreement. The apartment does not accept bookings from, nor enter into Residential Tenancy Agreements with, persons under 16 years of age. IV. Tenancy Agreement and Security Deposit 1. Prior to check-in, please carefully read the terms of the proposed tenancy agreement. Proceeding with the booking constitutes your acknowledgement that you have read and understood those terms. 2. In accordance with the terms of the tenancy agreement (and without limiting those terms), you acknowledge that the room/bed may not be sublet and pets are not permitted within the apartment. 3. Prior to being permitted to occupy your room/bed, you must, in addition to other requirements stipulated by the apartment, pay the security deposit and provide a signed tenancy agreement. 4. If you fail to provide any item required for check-in (including but not limited to the security deposit, signed tenancy agreement, first rental payment or background check materials) within the timeframe specified by the apartment, the apartment reserves the right, at its sole discretion, to: (i) Cancel your booking, and may retain any security deposit and/or other payments made by you, to the extent permitted under applicable state law; (ii) Delay the commencement date of your Residential Tenancy Agreement until you provide the required items. 5. In the event of any inconsistency: (i) Where these Booking Terms and Conditions conflict with the terms of your Residential Tenancy Agreement, the terms of your Residential Tenancy Agreement shall prevail; (ii) Where Part I and Part II of these Booking Terms and Conditions conflict, Part II shall prevail. V. Payment Methods 1. To book accommodation with the apartment, you must be able to pay rent by one of the following methods: (i) Direct debit fortnightly, requiring provision of Australian bank account details or payment by Mastercard or Visa card; (ii) Full prepayment, via bank transfer (to the apartment’s designated account) or credit card; (iii) Other methods determined at the apartment’s sole discretion, or as required by applicable state law. 2. Additional fees may apply when paying by credit card, Mastercard or Visa card, and such fees must be paid at the time of booking. VI. Privacy Policy 1. When booking with the apartment, you may be required to provide personal information. The apartment may also collect personal information about you (e.g., age, gender, nationality and disability status) to assist in allocating an appropriate room/bed. 2. Please refer to the apartment’s Privacy Policy, which sets out the terms governing the collection, holding, use, disclosure and handling of personal information. 3. By making a booking with the apartment, you: (i) Confirm that you have read and understood the apartment’s Privacy Policy; (ii) Consent to the apartment collecting, holding, using, disclosing and handling your personal information in accordance with the Privacy Policy; (iii) Warrant that all personal information provided by you is accurate. Part II – Cancellation and Refund Policy 1. Important Notice: The information set out in Part II of these Booking Terms and Conditions relates to cancellations prior to the signing and/or commencement of the Residential Tenancy Agreement. Cancellations after the signing and/or commencement of the Residential Tenancy Agreement are governed by separate terms. 2. Refund Process: (i) Notwithstanding any other provision in these Booking Terms and Conditions, to arrange a refund of any payments made by you (including the security deposit), you must first complete and submit a Refund Form to the apartment. A copy of the Refund Form is included in Part III of these Booking Terms and Conditions (which may be updated from time to time). (ii) All refunds will be processed via bank transfer (or another method selected by the apartment), within the timeframe prescribed by applicable state law; if no timeframe is prescribed, refunds will be processed within a reasonable period after the properly completed Refund Form has been submitted to the apartment. 3. Apartments located in New South Wales, Australia: (i) To book a room/bed at an apartment located in New South Wales, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Tenancy Agreement; or - 48 hours (the “cooling-off period”) after payment of the security deposit. (iii) During the cooling-off period, you may cancel your booking by written notice to the apartment, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with applicable state law, you must complete and submit the Refund Form to the apartment. (iv) You are required to sign the Residential Tenancy Agreement prior to checking in to the apartment, at which point the security deposit will be applied towards the first rental payment due under the Residential Tenancy Agreement. (v) If you request cancellation of your booking, or fail to sign the Residential Tenancy Agreement within the timeframe specified by the apartment, your booking may be cancelled and all payments made by you (if any) will be refunded, less the security deposit. 4. Apartments located in Queensland, Australia: (i) To book a room/bed at an apartment located in Queensland, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Tenancy Agreement; or - 48 hours (the “cooling-off period”) after payment of the security deposit. (iii) During the cooling-off period, you may cancel your booking by written notice to the apartment, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with applicable state law, you must complete and submit the Refund Form to the apartment. (iv) You are required to sign the Residential Tenancy Agreement within the timeframe specified by the apartment after payment of the security deposit, at which point the security deposit becomes part of the tenancy bond. (v) If you: - Fail to notify the apartment in writing of your intention to cancel during the cooling-off period, or request cancellation after the cooling-off period; or - Fail to execute the Residential Tenancy Agreement within the timeframe required under Section II.4(d) above, the apartment may cancel your booking and refund all payments made by you, less the security deposit. 5. Apartments located in Victoria, Australia: (i) To book a room/bed at an apartment located in Victoria, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Tenancy Agreement; or - 48 hours (the “cooling-off period”) after payment of the security deposit. (iii) During the cooling-off period, you may cancel your booking by written notice to the apartment, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with applicable state law, you must complete and submit the Refund Form to the apartment. (iv) You are required to sign the tenancy agreement within 14 days of payment of the security deposit. (v) To obtain a refund of the security deposit in accordance with applicable state law, you must complete and submit the Refund Form to the apartment. 6. Apartments located in South Australia, Australia: (i) To book a room at an apartment located in South Australia, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Tenancy Agreement; or - 48 hours (the “cooling-off period”) after payment of the security deposit. (iii) During the cooling-off period, you may cancel your booking by written notice to the apartment, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with applicable state law, you must complete and submit the Refund Form to the apartment. (iv) You are required to sign the Residential Tenancy Agreement prior to checking in to the apartment, at which point the security deposit will be applied towards the first rental payment due under the Residential Tenancy Agreement. (v) If you request cancellation of your booking, or fail to sign the Residential Tenancy Agreement within the timeframe specified by the apartment, your booking may be cancelled and all payments made by you (if any) will be refunded, less the security deposit. 7. Exceptional Circumstances: (i) The apartment recognises that some individuals apply for accommodation while awaiting confirmation of acceptance and/or enrolment into an educational institution in Australia and/or subsequent course enrolment, or the issuance of an Australian student visa by the Australian Government. (ii) Notwithstanding any other provision in these Booking Terms and Conditions, if you have paid a security deposit to the apartment and: - Your application for an Australian student visa is refused by the Australian Government or the visa is not issued to you; and/or - You are not accepted by any educational institution to which you applied, you may request cancellation of your booking in writing, in which case: - Your booking will be cancelled; - Your security deposit and all payments made by you will be fully refunded (full refund). (iii) To obtain a full refund, you must provide the apartment with: - Written evidence of the circumstances described in Section II.7(b) above; - Written notice delivered at least three days prior to the commencement date of the tenancy agreement; - A properly completed Refund Form. (iv) If you fail to comply with the requirements set out in Section II.7(c) above, you will not be eligible for a full refund, and Section II.7 will not apply. 8. Apartment Cancellation of Booking: At any time prior to the signing and/or commencement of the Residential Tenancy Agreement, the apartment may, at its sole discretion (but subject to applicable state law), cancel your booking if any of the following occur: (i) You provide false or misleading information during the booking process; (ii) You fail to comply with your obligations under these Booking Terms and Conditions. In such cases, the apartment may retain any security deposit and/or other payments made by you, to the extent permitted under applicable state law. This policy applies only to individual bookings; group bookings are not subject to the same terms and conditions.