Glen Waverley Call Centre & Customer Service Job Listings - OK

Browse

Antiques Collectibles

Baby Kids Items

Books， Movies And Music

Home Improvement Supplies

Musical Instruments

Office Supplies

Administration & Office Support

Advertising， Arts & Media

Banking & Financial Services

Call Centre & Customer Service

CEO & General Management

Community Services & Development

Consulting & Strategy

Design & Architecture

Education & Training

Farming， Animals & Conservation

Government & Defence

Healthcare & Medical

Hospitality & Tourism

Human Resources & Recruitment

Information & Communication Technology

Insurance & Superannuation

Manufacturing， Transport & Logistics

Marketing & Communications

Mining， Resources & Energy

Real Estate & Property

Retail & Consumer Products

Science & Technology

Self Employment

Sport & Recreation

Trades & Services

Property For Rent

Property For Sale

Commercial for sale

Commercial for rent

Home Improvement

Repair And Technical Support

Writing， Translation， And Transcription

Activities & Groups

Artists & Musicians

Classes & Lessons

Friendship & Networking

Travel & Travel Partners

Skills & Language Swap

···

Log in / Register

Call Centre & Customer Service in Glen Waverley

Best Match

Filter·1

Call Centre & Customer Service

Glen Waverley

Salary

Job Type

Workplace type

Unit

Location:Glen Waverley

Category:Call Centre & Customer Service

Service & Warranty Specialist63499841622019110

Service & Warranty Specialist

Requirements At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark. We are seeking an experienced Warranty and Service Specialist to join our After Sales and Service team as a After Sales & Service Representative in Derrimut on a permanent full-time basis. Your role In this role, your key responsibilities will include but are not limited to: Handling a high volume of inbound customer calls and make outbound calls when required. Support our customers in resolving product warranty issues in a timely and professional manner. Collaborate with our onsite Quality Assurance team for technical support. Address customer complaints and work on solutions to improve customer satisfaction. Manage and diagnose customer warranty requests. Troubleshoot issues and provide clear effective solutions. Providing outstanding customer service and product advice. Ensuring that our customer records are kept updated within Dynamics 365. Managing day-to-day requirements; including process of work orders and invoices and arranging selected suspected product return. Monitor and report on claims, issues and procedural metrics. Promote and uphold safety and wellbeing. About you It would be great if you come from the plumbing industry, so you know the difference between a close coupled pan or a concealed cistern, but if not, a great onboarding program is provided along with full training to set you up for success! Along with your previous experience in a similar role, we’re looking for the following skills and experience: 3+ years of experience in Customer Service, specifically in Warranty and After Sales. 3+ years of experience in a high-volume inbound call centre environment. Be confident in conflict resolution and problem solving. A passion for customer service Strong technical aptitude and computer skills (preferably with Microsoft) Enjoy communicating effectively with internal and external stakeholders And most importantly, thrive working within a team environment What can you expect from us? Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn. Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you: Hybrid working option Free onsite parking Competitive remuneration An immersive onboarding program to set you up for success Opportunities to learn and grow through our Learning & Development programs ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores ‘Bathrooms & More’ program - great discounts on a wide range of our products Volunteer and Community Service Leave Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members. Annual flu vaccinations Medibank Health Insurance - discounts on corporate cover Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies at this time.

Derrimut VIC 3026, Australia

Negotiable Salary

Virtual Lifestyle Concierge - Travel Specialist - Melbourne63393866067841111

Virtual Lifestyle Concierge - Travel Specialist - Melbourne

Are You Ready to Join Ten as a Travel Specialist? — Melbourne-Based Opportunity! Do you love working in travel? Are you the go-to person for friends’ holiday plans? Always up-to-date on the newest luxury hotels and hottest destinations? If that sounds like you, keep reading — Ten is looking for passionate, motivated, and resourceful Travel Specialists to join our APAC team! What You’ll Do Deliver exceptional travel experiences by handling leisure travel requests from our global members. Manage bookings for scheduled, no-frills, and chartered flights — with a strong focus on first and business-class travel. Use your commercial judgement and expertise with GDS (preferably Amadeus) and job management systems to find the best travel solutions. Provide outstanding customer service that keeps our members coming back again and again. What We’re Looking For A love for the travel industry and a passion for creating memorable journeys. A fast learner who thrives in a dynamic, fast-paced environment. Excellent communication skills in English. Experience with GDS booking platforms and a knack for problem-solving. Why Join Ten? Ten is the global leader in premium lifestyle and travel concierge services. With a network spanning 20+ offices worldwide and more than 1,300 dedicated employees, we help over two million high-net-worth members get the most out of life — wherever they are. Our unique blend of insider knowledge, cutting-edge technology, and buying power allows us to go beyond expectations every time. We’re growing rapidly — over 40% annually — and are backed by a committed, ambitious team. As a Certified B Corp, we’re proud to make a positive impact on society and the environment while delivering world-class service. Requirements We are looking for a candidate who meets the following criteria: Experience: Proven track record in a dedicated flight sales role within a travel agency, tour operator, or concierge business. GDS Proficiency: Hands-on experience with one or more Global Distribution Systems (preferably Amadeus), including complex multi-sector bookings and round-the-world routings from all major global hubs. Travel Knowledge & Passion: Strong knowledge of, and enthusiasm for, a wide variety of leisure and city destinations, as well as different travel styles. Luxury Travel Expertise: Demonstrated success in designing luxury holidays for affluent clients. Attention to Detail: Exceptional focus on details, especially when working under pressure. Customer Commitment: Dedication to customer satisfaction, willingness to go the extra mile, tactful and diplomatic approach, and excellent problem-solving skills. Multitasking & Adaptability: Ability to manage multiple projects simultaneously and adapt quickly to a dynamic and changing environment. Self-Motivation: Highly motivated, committed, with strong initiative and drive. Communication Skills: Exceptional verbal and interpersonal skills for liaising with members and suppliers, maintaining a calm and professional demeanor at all times. Language Skills: Native-level proficiency in English (both written and spoken). Independence & Teamwork: Strong attention to detail, ability to work independently, and a reliable team player with excellent interpersonal and communication skills. Working Hours Full-time position. Monday to Friday, 38 hours per week, with a start time of either 8:00 AM or 9:00 AM. Important Notes Applicants must have the right to work in Australia. We regret that we cannot accept applications without valid work authorization. Benefits Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals. One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave. Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

Melbourne VIC, Australia

Negotiable Salary

Customer Service Specialist - IAM63393861497090112

Customer Service Specialist - IAM

Competitive Salary: $65,000 - $70,000 + Super + Bonus At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. Requirements As a Customer Service Specialist (Internal Account Manager) based out of our Moorabbin office, you will be responsible for: Supporting and managing of the day-to-day movement of freight within your portfolio Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience Reviewing and reporting on daily freight movements Resolving enquiries in a way that provides a no better experience Escalating priority issues when required relating to all aspects of your accounts Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers To find out more about the role from our Customer Service team members, follow this link - https://www.youtube.com/watch?v=NlmzjpX0eDI What we're looking for: Tertiary qualification or 2+ years experience in Customer Service Strong written and verbal communication, and problem-solving skills Sound computer knowledge including experience with Microsoft Office Suite Resilience, passion and ability to work at pace and under pressure A high level of motivation and energy with a strong focus on achieving outstanding customer experience results Benefits This is a fantastic opportunity to join an organisation that places value on your professional development and growth within the business. These benefits include: Strong focus on regular and ongoing professional development training, enhancing skills and career progression A dynamic and empowering culture, where we challenge each other to do it better An opportunity to be part of an industry leader Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex Free parking and onsite café Company functions and team building activities Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer How to apply If this sounds like you, please send your CV via the link below. We are looking forward to hearing from you!

Moorabbin VIC 3189, Australia

A$65,000-70,000/year

Client Director 9 month FTC - MEL63499835169410113

Client Director 9 month FTC - MEL

Our Melbourne studio is searching for a strong Client Director (9 month FTC) with solid experience of managing strategic FMCG brand and packaging accounts. ...are you truly strategic and business savvy? ...have you worked at some of the best design agencies in the world? ...do you have outstanding FMCG Client Director experience working with global brands? If this sounds like you, keep reading! ABOUT US: • 400+ strong global brand agency • 100% independent • 26 years young • 8 studios around the world Offering unrivalled creativity at global scale, Bulletproof is the world’s largest independent brand agency. Across eight studios, 400 liked-minded individuals create desire through disruption, delivering Growth, Standout and Fandom for our clients. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum. As a business, we blur the lines between insight, innovation, strategy, design, digital, and environmental; all the while bringing our clients the very best of the best. At Bulletproof we have three core beliefs: WE BELIEVE GREAT IDEAS CHANGE THE WORLD We believe in the power of creativity to influence human behaviour, affect change and pierce conventions. WE BELIEVE PEOPLE MAKE THE DIFFERENCE We celebrate human connectivity and culture, and believe diversity delivers richer, deeper thinking with an infectious energy. WE BELIEVE NAÏVEity breeds brilliance We believe remaining relentlessly curious and open to new possibilities leads to purer, more interesting and uncharted creative solutions. ABOUT YOU: As Client Director, you will work as part of the client services team supporting and in partnership with the Senior Leadership team. You will be responsible for overseeing the successful day-to-day running of your allocated client account and building unbreakable relationships with clients and team members alike. ABOUT THE ROLE: Your main duties and responsibilities will include: CLIENT FACING Running client meetings; creating and leading presentations with precision, confidence, a sense of presence and gravitas Running pitches and initiatives with the support of the senior team Taking responsibility for the overarching relationship with clients across your allocated pillar account, spanning the wider business as well as project specifics Being a key agency partner across all levels and brands; building trusted and collaborative partnerships with clients Being responsive and proactive to client needs and requests, identifying where opportunities lie to exceed expectations Being flexible and adaptable to circumstances, proposing solutions with ease Contributing to RFI’s, negotiating fee and timing discussions to safeguard our value and quality Selling and defending our creative product; confidently presenting and positively challenging briefs, feedback, proposals and financials with the client team Contributing to annual reviews; foreseeing and evading difficult situations, facilitating challenging conversations with confidence and grace Having a strong understanding of our offering and articulating it confidently to clients at every level Possessing a naturally inquisitive nature, striving to learn and understand our client’s business and industry; identifying opportunities and proactively unlocking new conversations WITHIN THE CLIENT SERVICES TEAM Reporting into the APAC Managing Director on a day-to-day basis, balancing autonomy with regular updates and judging when it’s appropriate to seek senior support Overseeing the delivery of design projects and workflow, ensuring work is completed to the highest standard whilst meeting client timelines and budgets Ensuring the team are working efficiently to deliver the highest quality work Advising on project timelines and proposals, which are realistic and effectively meet our client’s needs Overseeing ScreenDragon and the weekly/monthly reporting of financials, including billings, forecasting and client purchase orders Supporting with annual and quarterly forecasting plans and presentations Creating inspiring presentations and contributing to the pitch process, using your strategic and industry knowledge Growing client relationships, as well as broadening your understanding of the client service discipline and client’s business Leading and inspiring clients and internal Bulletproof teams alike Mentoring and taking responsibility for the reviews and development of the junior client service team. WITHIN THE BROADER BULLETPROOF TEAM Positively contributing and driving the culture of our Bulletproof tribe Leading by example, steering and instilling team spirit Building unbreakable bonds by working collaboratively with the wider Bulletproof team and department heads Providing clear and actionable feedback, which is supported by appropriate rationale and grounded within your client, account, category and industry knowledge Foreseeing and identifying potential issues, proactively managing individual project wash-ups Confidently utilising our proprietary strategic tools Fostering close relationships with the production team in the delivery of artwork and guidelines Proactively generating ideas to inspire members of the wider team Recognising areas for improvement and suggesting solutions to drive efficiencies Leading the development and delivery of client presentations, pitch preparations and new business proposals when required. Requirements WHAT YOU SHOULD HAVE: If you tick all of the boxes below, we could be a perfect match! A keen and can-do attitude A fresh perspective and an entrepreneurial spirit Balance a calm professional manner with passion and positivity Ability to forge strong senior relationships through excellent interpersonal skills Proactive and committed to identifying, leveraging and building opportunities as well as relationships with clients Exceptional attention to detail and communication skills, both written and verbal Strong judgement, which is well informed and reliable; able to foresee potential problems and propose solutions Ability to lead and mentor a team, which produce results and demonstrate best practice Has big picture thinking, yet also understands the importance of attention to detail and the smooth running of the overall account/s Ability to always remain positive and calm under pressure in our fast-paced working environment Ability to successfully prioritise and manage multiple tasks and projects at any one time Commercially aware with a thorough understanding of the marketplace and a willingness to continue learning In line with our three core beliefs, we’re looking for people that share our community spirit and are curious enough to question the status quo. Could this be you? If so, apply below! Benefits Competitive benefits package!

Melbourne VIC, Australia

Negotiable Salary

Customer Success Specialist63499835026177114

Customer Success Specialist

Who we are: Caleb and Brown, headquartered in Melbourne Australia, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and client-focused individual to join our team as a Client Success Specialist. In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships. What we'd love to see: We are seeking a Client Success Specialist or a dynamic individual from a background whereby they could transfer their already well honed skills. The successful candidate will be a pro at developing long-term relationships with clients, fostering trust and satisfaction as well as having either a deep understanding of the cryptocurrency landscape or be passionate about their expertise and what they do functionally. This role offers a remarkable opportunity to contribute to our company's growth while working in a high performance yet supportive environment that values results and outcomes, but importantly, people first. Responsibilities: Provide prompt, friendly, and professional support via chat, phone, and email channels. Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes. Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals. Monitor and facilitate client transactions to ensure a seamless experience. Handle and resolve unique or complex client cases in collaboration with cross-functional teams. Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce. Triage internal support tickets and contribute to debugging product-related issues. Contribute to improving client support processes and delivering a 5-star service across all touchpoints. Build long-term relationships with clients, fostering trust and satisfaction. Requirements Excellent communication skills in written and verbal English. Strong problem-solving and analytical skills with attention to detail. Ability to multitask and thrive in a fast-paced environment. Empathy, patience, and a client-focused mindset. Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided). Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory. Benefits Learn from a team of experienced cryptocurrency experts Ongoing training and industry development opportunities from a supportive leadership team Competitive salary package, including performance-based incentives and potential for significant growth. Access to cutting-edge technology and market insights. Collaborative and supportive team culture with a passion for digital assets. 0% trading fees with Caleb and Brown Applicants must have full Australian working rights and be residing in Melbourne, Australia to be considered for this role. We value diversity and inclusivity and ensure an equal process for all throughout our recruitment processes.

Cremorne VIC 3121, Australia

Negotiable Salary

Customer Care Manager63393855651331115

Customer Care Manager

Looking for a long Career in Sales? We have an opportunity for you to work within a strong sales team, with opportunities to develop and progress your career in sales over time. We are looking for an experienced and dynamic Customer Care Manager to join our team based in Melbourne on a permanent full time basis. You will be empowered to enhance the relationship between the Customer and Rentokil Initial for the key purpose of protecting the existing portfolio by identifying and dealing with any issues which may be detrimental to this relationship. This role reports to the Sales Manager, and you will be expected to maintain and protect the business services portfolio by dealing with customers in jeopardy and resolving any customer related issues and removing barriers to service in order to protect customer loyalty. The key responsibilities for this position include: Forecast and track retention metrics Resolve problems aligned to complaint resolution and customer in jeopardy procedures Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Management of customer escalations Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame Maintain accurate records of all retention activities Actively identify new business opportunities and communicate to the internal teams Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables. Provide a response and resolution to all customer queries within defined timeframes Benefits of being part of the Initial Hygiene team: A fully-maintained company vehicle including a fuel card and a mobile phone Attractive opportunities to earn commissions Comprehensive induction and training Access to an employee assistance program, for you and your family Ongoing learning and development Career Progression Ideally you will have the following experience and skills: 3 years customer service experience Service industry experience Car Licence essential Demonstrated experience in Account Management and Customer service issue resolution Proven team achievements in customer service metrics Exceptional written & verbal communication skills Exceptional organisation and time management skills Attention to detail and problem solving Ability to multi-task in a fast paced environment If you are looking for an opportunity to lead by example and kick goals at every turn, then this is the role for you! Click the Apply button to submit your resume today! About Rentokil Initial (Parent company of Initial Hygiene) At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 80 countries, supporting over 5 million customers.

Melbourne VIC, Australia

Negotiable Salary

Customer Service Consultant | Melbourne63499834607489116

Customer Service Consultant | Melbourne

We have an exciting opportunity available for Customer Service Consultant's to join our team in Port Melbourne on Permanent Full/Part Time basis. We will provide full training so if you are looking to start your career in the customer service space then look no further! We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support. The core responsibilities in this role include: Receiving inbound calls and email inquiries from Commercial and Residential customers Proactively making outbound calls to our existing customers to promote our products and services Resolving customer queries quickly and accurately Scheduling services for residential customers Converting incoming inquiries into sales opportunities Liaising with your fellow colleagues Meeting KPI targets Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. The ideal candidate must possess: Experience working in customer service or call centre environments (essential) This is an office-based role so you must be based in Port Melbourne Previous experience in phone sales and converting inquiries into sales Proficient with communicating verbally and electronically Able to work calmly under pressure while multi-tasking Proven problem-solving skills Ability to work in a team environment to support colleagues Professional, reliable, and punctual. Working from office Monday to Friday Perks and benefits: Strong work life balance culture. Employee Assistance Program (EAP) Discounted Pest Services Employee Referral Program Employee cash incentive programs and bonuses ABOUT THE COMPANY At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.   From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers. Employee Testimonials: “All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.” Amanda Haans - Local Service & Sales Manager “The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.” Renay Fagan “There are lots of incentives, rewards and bonuses available at Rentokil Initial.” Carly Shreeve "I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years." Sierra Warrington

Port Melbourne VIC 3207, Australia

Negotiable Salary

Luxury Travel Concierge (Remote) - Native English | Melbourne-based63499834538753117

Luxury Travel Concierge (Remote) - Native English | Melbourne-based

Do you love working in travel? Are you the go-to person for friends’ holiday plans? Always up-to-date on the newest luxury hotels and hottest destinations? If that sounds like you, keep reading — Ten is looking for passionate, motivated, and resourceful Travel Specialists to join our APAC team! This is a remote role, open to candidates based in Melbourne, offering you the flexibility to work from home while building a rewarding career in luxury travel. What You’ll Do Deliver exceptional travel experiences by handling leisure travel requests from our global members. Manage bookings for scheduled, no-frills, and chartered flights — with a strong focus on first and business-class travel. Use your commercial judgement and expertise with GDS (preferably Amadeus) and job management systems to find the best travel solutions. Provide outstanding customer service that keeps our members coming back again and again. Collaborate virtually with our global team while enjoying the autonomy and convenience of remote work. What We’re Looking For A love for the travel industry and a passion for creating memorable journeys. A fast learner who thrives in a dynamic, fast-paced environment. Excellent communication skills in English. Experience with GDS booking platforms and a knack for problem-solving. Someone who is excited about career growth and ready to build a long-term future with us. Why Join Ten? Ten is the global leader in premium lifestyle and travel concierge services. With a network spanning 20+ offices worldwide and more than 1,300 dedicated employees, we help over two million high-net-worth members get the most out of life — wherever they are. We combine insider knowledge, cutting-edge technology, and buying power to go beyond expectations every time. We're growing rapidly — over 40% annually — and backed by a committed, ambitious team that invests in your career progression through training, internal mobility, and leadership opportunities. As a Certified B Corp, we’re proud to make a positive impact on society and the environment while delivering world-class service. And best of all? You’ll be doing meaningful, exciting work — from the comfort of your home in Melbourne. Requirements We are looking for a candidate who meets the following criteria: Experience: Proven track record in a dedicated flight sales role within a travel agency, tour operator, or concierge business. GDS Proficiency: Hands-on experience with one or more Global Distribution Systems (preferably Amadeus), including complex multi-sector bookings and round-the-world routings from all major global hubs. Travel Knowledge & Passion: Strong knowledge of, and enthusiasm for, a wide variety of leisure and city destinations, as well as different travel styles. Luxury Travel Expertise: Demonstrated success in designing luxury holidays for affluent clients. Attention to Detail: Exceptional focus on details, especially when working under pressure. Customer Commitment: Dedication to customer satisfaction, willingness to go the extra mile, tactful and diplomatic approach, and excellent problem-solving skills. Multitasking & Adaptability: Ability to manage multiple projects simultaneously and adapt quickly to a dynamic and changing environment. Self-Motivation: Highly motivated, committed, with strong initiative and drive. Communication Skills: Exceptional verbal and interpersonal skills for liaising with members and suppliers, maintaining a calm and professional demeanor at all times. Language Skills: Native-level proficiency in English (both written and spoken). Independence & Teamwork: Strong attention to detail, ability to work independently, and a reliable team player with excellent interpersonal and communication skills. Working Hours Full-time position. Monday to Friday, 38 hours per week, with a start time of either 8:00 AM or 9:00 AM. Important Notes Applicants must have the right to work in Australia. We regret that we cannot accept applications without valid work authorization. #Work from Home #Remote Work #Career Progression Benefits Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals. One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave. Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

Melbourne VIC, Australia

Negotiable Salary

Lifestyle Concierge - English Speaker - Melbourne63393850554882118

Lifestyle Concierge - English Speaker - Melbourne

Lifestyle Generalist – APAC Team (Australia-based candidates encouraged to apply) What We’re Looking For ✅ Fluent English communication skills (spoken and written) ✅ Strong organisational and multitasking abilities ✅ A positive, proactive attitude and a problem-solving mindset ✅ Confidence in dealing with high-end clients and delivering outstanding service ✅ Knowledge of travel, dining, entertainment, or retail industries is a plus – but not essential What We Offer ✨ The chance to be part of a dynamic, global team ✨ Opportunities to learn, grow, and progress your career ✨ Exposure to some of the world’s most exclusive events and experiences ✨ A supportive, collaborative working culture ✨ Competitive compensation and benefits At Ten Group, we’re on a mission: to become the most trusted service business in the world. We’re seeking passionate, motivated, and resourceful individuals in Australia to join our APAC team as a Lifestyle Generalist. About the Role As a Lifestyle Generalist, you’ll be the go-to expert for our members, helping them get the most out of life. You’ll handle a wide range of interesting and often complex requests across: Travel – planning bespoke itineraries and securing unique experiences Retail – sourcing exclusive products or hard-to-find items Entertainment – arranging restaurant bookings, event tickets, and unforgettable experiences Using your research skills, creativity, and excellent communication, you’ll deliver tailored solutions that exceed our members’ expectations – always within agreed timeframes. You’ll also play a key role in sharing knowledge and best practices with your team and across our global business. Who We Are Ten Group is the global market leader in lifestyle and concierge services. From over 20 offices worldwide, our team of 800+ professionals delivers exceptional service to our members every day. Through our unique blend of expert human service and our proprietary tech platform, we help members access the very best in: Travel Live Entertainment Dining Luxury Retail We partner with top suppliers to negotiate exclusive benefits and design innovative loyalty programs for our corporate clients. Ten Group is growing rapidly, with ambitious plans for ongoing innovation and expansion. We’re dedicated to improving the lives of millions of members around the world. Are you ready to help us become the most trusted service business in the world? Apply now and start your Ten journey! Requirements Native-level business English skills for communication with English-speaking members Excellent verbal, interpersonal, and problem-solving skills; calm and professional under pressure Able to work independently, multitask, and manage tight deadlines Detail-oriented, adaptable, and committed to high customer service standards Strong administration and organizational skills Experience in luxury service, hospitality, travel, dining, or ticketing is a plus Remote role in Australia; 40-hour week with day/evening shifts, including weekends and public holidays This is a remote role based in Melbourne. The position is full-time, working 40 hours per week, with day shifts from Monday to Friday, either from 8:00 am to 5:00 pm or 9:00 am to 6:00 pm. Benefits Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals. One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Melbourne VIC, Australia

Negotiable Salary

Customer Support SaaS Manager63499840589059119

Customer Support SaaS Manager

About us At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don’t stop there. At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together. Overview of Role To enhance our global support team, we are hiring a Customer Support SaaS Manager with strong, proven customer facing services experience in the IT market to support our customers. The role will build and expand upon our professional and quality support service to Fenergo customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude always. This role will apply a mix of technical leadership, analysis of production defects, incident, activity prioritisation, as well as interacting directly with Fenergo’s customers, and help manage day to day priorities of local Customer Support team. The role will have a regional team reporting into them and will need to align processes to worldwide standard. Due to the global nature of our business and Customer Support team, there may be a requirement for travel and for work to be completed outside of usual business hours as per our flexible working policies. Main Responsibilities Primary responsibility is to provide excellent direct customer support service to Fenergo's clients in APAC Manage the customer support interactions with all customers in regional and team that supports them Support & maintenance of SaaS web applications Ensure support requests are managed and resolved within the agreed service level agreement (SLA) Ownership of critical or major incidents for Fenergo’s EMEA Region Provide regular updates to Stakeholder (internal and external) to ensure they kept fully informed Retain ownership of customer escalations through to resolution to ensure a high level of user satisfaction Working with engineers and developers to ensure deadlines are met Creation and updating Knowledge Base Close cooperation with other members of the technical teams, external suppliers, and the technical team on the client side. Interacting with other teams within Fenergo Providing proactive analysis of customer issues to ensure feedback into customer and Fenergo technical teams to overcome customer paint points Providing proactive notification and management of customer issues Manage team of support analysts, their priorities, objectives and goals Be primary contact for customer escalations and own these through to resolution and customer satisfaction Ensure content for AI consumption and ensuring AI accuracy in responses Requirements Minimum Requirements Experience working in a Technical Customer Support environment with SaaS applications Good understanding of SaaS software principles Ability to communicate clearly and effectively with customers and internal teams Demonstrate Customer focus and empathy Our promise to you We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs. What we value is at the CORE of how we succeed: Collaboration: Working together to achieve our best Outcomes: Drive Success in every engagement Respect: A collective feeling of inclusion and belonging Excellence: Continuously raising the bar Benefits What's in it for you? Private healthcare cover 23 days annual leave 3 company days • Annual bonus opportunity Work From Home set-up allowance Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more Buddy system for all new starters Collaborative working environment Extensive training programs, classroom and online, through ‘Fenergo University’ Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies Defined training and role tracking to allow you see and assess your own career development and progress Active sports and social club

Melbourne VIC, Australia

Negotiable Salary

Field Service Technician/Engineer in Melbourne, Australia633938466713631110

Field Service Technician/Engineer in Melbourne, Australia

Established global manufacture has multiple positions available for experienced Elevating Work Platform (EWP’s) technicians to join us. These positions will be based in Melbourne to support our customers and business partners throughout Australia & New Zealand. Responsibilities include field and workshop maintenance on EWP’s & Material Handling products, inventory management, routine travel, and client entertainment. Successful applicants will demonstrate: - Australian Trade certified qualifications in either a mechanical or auto-electrical field - Knowledge of maintenance, inspection & repair procedures with construction or agricultural equipment - 2 years post trade experience on Australian EWP equipment (looked upon favorably) - A high attention to detail, competent computer and communication skills - Reliability, innovation, and an ambition for career progression - Current permanent work rights with no restriction in Australia - Current Australian drivers license Service vehicle, phone, internet, computer and comprehensive product training will be provided Requirements 1. At least 3 yrs experience as a service engineer in the mechanical or equivalent industry. 2. Knowledge of equipment rental companies in Australia will be a definite advantage. 3. A valid driver's license and willingness to travel. 4. Good understanding of customers dynamic. 5. The ability to deal with multiple requests without being overwhelmed. 6. Able to work under pressure. 7. Fluent written and spoken English.

Melbourne VIC, Australia

Negotiable Salary

Dutch Speaking Recruiter - No Experience Needed - Work Remote Worldwide633938455226911111

Dutch Speaking Recruiter - No Experience Needed - Work Remote Worldwide

Patrique Mercier Recruitment is excited to present the opportunity for a Dutch Speaking Recruiter—no experience needed! This fully remote position allows you to work from anywhere in the world and start your career in the recruitment industry. In this role, you will connect talented candidates with great job opportunities while receiving comprehensive training and support. If you're fluent in Dutch and eager to embark on a new career path, we would love to have you join our team! Key Responsibilities Collaborate with hiring managers to understand their specific recruiting needs and create effective job postings. Utilize job boards, social media, and networking channels to source potential candidates. Screen resumes and conduct initial interviews to assess candidate qualifications and fit. Facilitate scheduling of interviews between candidates and hiring teams. Maintain organized records of candidate interactions and recruitment processes. Ensure a positive experience for candidates throughout the recruitment journey. Requirements Fluency in Dutch and English is essential. No prior experience in recruitment is required; full training will be provided. Excellent communication and interpersonal skills with a genuine interest in helping others. Familiarity with online recruitment tools is a plus but not mandatory. Self-motivated and able to work independently in a remote environment. A passion for beginning a career in recruitment and connecting candidates with job opportunities. Benefits Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Great Salary Fully Paid Relocation Package ( flight, transfer and hotel ) And more....

Melbourne VIC, Australia

Negotiable Salary

Field Service Technician634998337237791112

Field Service Technician

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission: We’re searching for a Field Services Technician to join our nationwide team of Technicians responsible for traveling to our clients’ sites and providing technical and training support for all things related to our terminals. We need an experienced POS/EFTPOS Technician. If you are someone who enjoys field service and who shares our commitment to getting the job done, whatever it takes we will love to have you. Responsibilities Installing, upgrading, replacing, and de-installing EFTPOS terminals at merchant sites Provide on-site training to merchants Managing and retaining relationships with existing clients Merchant support, field tech support, terminal moves & changes Planning and coordinating terminal rollouts Managing stock levels Staging and checking terminal configurations pre-roll out and install Assisting with the management of assets, and organizing the return shipping of terminals to head office or third party vendors. Qualifications: Customer support experience, and an ability to inspire confidence in our customers Computer or Point of Sale (POS) troubleshooting experience Excellent interpersonal and communication skills PC or EFTPOS installation/repair experience Ability to multi-task and manage competing demands on time A full current Australian driver's license – Must Benefits Flexible working arrangements, with a hybrid office and home setup; A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity; Opportunities for career growth, with a focus on internal promotions and employee development; A global bonus plan recognizing contributions across the organization; Volunteering programs that allow you to make an impact in the community; Employee recognition and reward programs acknowledge outstanding performance. Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Melbourne VIC, Australia

Negotiable Salary

Customer Success Manager634998331631371113

Customer Success Manager

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Customer Success Manager to join our Sales team in Coburg. The Customer Success Manager (CSM) is responsible for ensuring the long-term satisfaction, growth, and retention of our clients by providing exceptional service, support, and guidance. This role is pivotal in building and maintaining strong client relationships, helping clients maximize the value of our products and services. The CSM works closely with internal teams to address client needs, resolve challenges, and ensure a seamless experience. By tracking client health, delivering tailored training, and supporting account growth, the CSM ensures our clients achieve their desired outcomes while fostering loyalty and promoting product adoption. Requirements What you'll do: Manage and support client portfolios by ensuring satisfaction, aligning services with goals, addressing concerns, and maintaining strong relationships through regular engagement. Partner with Customer Success Managers to drive account growth, retention, and satisfaction by identifying upsell opportunities, monitoring account health, and following up on risks. Understand client needs and goals through regular communication, and liaise with internal teams to deliver tailored solutions and accurately relay feedback. Support client onboarding, training, and product adoption through sessions, materials, and ongoing guidance to maximise usage and value. Monitor and report on client health, product usage, and overall outcomes, proactively identifying and addressing signs of disengagement. Collaborate with cross-functional teams to resolve service issues and share client insights that contribute to continuous improvement in products and services. Stay up-to-date with the latest trends in the industry and make recommendations to the sales and product development teams What you'll bring: Novice experience in customer service, sales, or related fields. Strong interpersonal and communication skills to effectively engage with clients. Experience in technology/engineering is highly desirable. Experience in Managed Services is essential. A desire to learn about IT solutions and their application in the business landscape. Basic understanding of customer success principles and practices. Understanding of ITIL and the role the framework plays in delivering IT Service Management. Knowledge of IT Services, Infrastructure, Cloud, Applications and Processes that support businesses in their day-to-day operations. Experience with working with and providing solutions from strategic IT Vendors such as HP, Aruba, Fortinet, Microsoft, Cisco, Palo Alto, VMWare and NBN. Benefits Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Coburg VIC 3058, Australia

Negotiable Salary

Junior Customer Support Specialist - Workflow Max633938383642911114

Junior Customer Support Specialist - Workflow Max

As a Junior Customer Support Specialist, you will be the frontline ambassador for WorkflowMax by BlueRock, assisting customers and partners to resolve their queries efficiently and professionally. You will work closely with the Customer Support team to ensure a high-quality customer experience, representing our values of reliability, user friendliness, and continuous improvement. Key Duties Customer Support & Interaction Respond quickly and courteously to customer enquiries via email or phone, adhering to agreed SLAs. Deliver accurate information about our products and solutions, helping customers resolve basic to moderately complex issues. Triage customer tickets, escalating more complex issues to senior team members when required. Maintain a positive, customer-focused attitude in all interactions. Log interactions and solutions accurately in the support ticketing system. Product & Knowledge Management Stay up-to-date with WorkflowMax features, processes, and updates. Assist in updating support documentation and FAQs as needed. Participate in internal training sessions to expand product knowledge and customer service skills. Team Collaboration & Continuous Improvement Collaborate with colleagues across support, product, and success teams to solve customer queries and improve service delivery. Provide feedback from customer interactions to support continuous improvement efforts. Suggest ideas to enhance the customer experience and streamline support processes. Requirements Basic understanding of service-based business processes (advantageous). Willingness to quickly learn about job management software (training provided). Effective written and verbal communication skills. Ability to build rapport with customers and team members. Collaborative and approachable with a positive attitude. Strong attention to detail; diligent in following documented processes. Experience Prior experience in a customer service or contact centre role (preferred but not essential). Experience using helpdesk or CRM software (desirable). Proficiency in Microsoft Office or Google Workspace. Interpersonal Attributes Customer-centric and empathetic approach. Willingness to learn and develop new skills. Positive, adaptable mindset with a desire to contribute to team success. Reliable and punctual, willing to occasionally work outside standard hours if needed. Ability to work well both independently and as part of a distributed team. Benefits ,Competitive salary and regular performance bonuses Comprehensive paid training and ongoing development Opportunities for career growth and promotion Supportive, inclusive, and fun team culture Paid annual leave and additional personal leave Employee rewards and recognition programs Modern office space with free coffee/snacks Access to mentoring and coaching

Melbourne VIC, Australia

Negotiable Salary

Customer Support Agent634998402159371115

Customer Support Agent

We're looking for a Customer Support Agent to join the Fastmail team in our Melbourne office. This full-time role is 37.5 hours per week, working Saturday through Wednesday, with Thursdays and Fridays off. You can read about our values, and our blog contains interviews with some of the people who will become your colleagues at Fastmail. Fastmail is a small company making a big difference Fastmail has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global customer base. Our mission is to make email better. We make email better for our customers by providing the premium email service that people are proud to pay for. And we make email better for the world by leading standards, open source, and advocacy work. We understand that these aims can only be achieved with a dedicated team passionate about serving our customers, improving our product, and driving the industry forward. Our Culture and Values At Fastmail, our guiding principles shape everything we do: We are good internet citizens—we believe in open protocols, sharing technology, and fostering good relationships. We build the future—we are leaders in our industry, and build or improve standards and technology to further that. We seek understanding—we are curious and seek deep understanding of our systems. We value discussion—we reach agreement through constructive, iterative collaboration. About the job When the vast majority of people get email for free, people choose Fastmail because they love email, value their privacy, and appreciate access to an all-star support team. As a Customer Support Agent, you'll be a vital member of the Fastmail team, dedicated to providing exceptional support and ensuring a positive experience for our current and prospective customers. You’ll spend most of your time directly responding to requests from current and prospective customers, primarily via email. Generally, interactions are a mix of troubleshooting and providing customer service that makes people feel heard. We’ll show you the ropes: during the first few weeks, you’ll go through our onboarding. After that, we’ll continue to train you on progressively complex or sensitive tasks through regular coaching with your team leads and peers. What makes your work unique We love our customers and want to give them the best possible experience. In this role, you will have the unique opportunity to impact those customer experiences directly. You will be interacting with customers with kindness, compassion, enthusiasm, and professionalism. Your role will focus on solving immediate issues, determining root causes of those issues, and acting as a trusted advisor for our current and prospective customers. With a commitment to continuous learning and development, you will thrive in a culture that puts its people and customers at the forefront of every decision. What are your responsibilities? As a Customer Support Agent, you’ll be responsible for the execution of tasks & duties associated with the Support team including: Helping customers solve problems with kindness and compassion, and empowering them to resolve issues on their own. Directly responding to incoming queries from various channels, including email, with high-quality and timely interactions, ensuring customer and business needs are fulfilled. Interacting with customers on social media and other public spaces where people talk about Fastmail. Troubleshooting and resolving technical issues, replicating and describing issues, and escalating as appropriate. Being familiar with and able to confidently use support documentation and tools. Developing and maintaining product knowledge (you’ll be trained on the ins and outs of our products) and staying updated on trending issues and product updates. Writing and maintaining customer-facing help pages, internal documentation, and standard responses for our most common questions. Performing routine tasks to assist in preventing spam, phishing, and abuse on our servers (we'll show you how). Applying your understanding of privacy, security, email loss risks, and other risks to customers to ensure that the information you provide does not introduce risk and reduces risk whenever possible. Developing strong communication and collaboration skills through activities such as team huddles and liaising with technical specialists. We have team members in the United States and India, and we’re in close communication with them. This means a fair bit of email and Slack chat, and daily video chats. Occasionally, you'll need to be available outside of your usual schedule for a meeting. Other duties as assigned. Salary This role has a base salary of $74,360, plus weekend penalties (currently $11,514 annually), plus superannuation. Requirements About you A strong, empathetic communicator: You’re confident in your interpersonal skills, ability to communicate both in writing and verbally, and genuinely enjoy supporting others. You value clarity and are comfortable adapting your communication style to suit different people and situations. Inquisitive and insightful: You’re adept at understanding people and technology. You know how to ask the right questions—whether you’re clarifying someone’s needs or digging into technical details—to get the information you need. A problem solver: You thrive on solving technical issues and are driven to find underlying causes and effective resolutions. Diligent: You’re known for being organised. You have a knack for noticing patterns, making logical connections, and articulating things carefully, both in writing and verbally. An independent learner: You enjoy learning by reading — much of your time will be spent reading technical documentation and internal updates sent via email. Self-aware: You know your own limitations. You are eager to learn about issues you haven’t encountered before, and also recognise when to escalate complex cases to more experienced staff or developers when appropriate. Team-oriented: You value collaboration and are excited to contribute to a culture that encourages open communication and collective problem-solving. Qualifications & Experience Minimum of one year in customer support or a related field. Excellent written and verbal language skills. Experience with ticketing software such as Zendesk. An interest in developing technical skills, including an understanding of email, calendars, clients, and DNS. A Diploma or Bachelor's degree or relevant experience is highly regarded—we value diverse paths to expertise. What are your responsibilities? Directly respond to incoming queries from various channels, including email, with high-quality and timely interactions, ensuring customer and business needs are fulfilled. Help customers solve problems with kindness and compassion, and empower them to resolve issues on their own. Interact with customers on social media and other public spaces where people talk about Fastmail. Troubleshoot and resolve technical issues, replicate and describe issues, and escalate as appropriate. Be familiar with and able to confidently use support documentation and tools. Develop and maintain product knowledge and stay updated on trending issues and product updates. Write and maintain customer-facing help pages, internal documentation, and standard responses for our most common questions. Perform routine tasks to assist in preventing spam, phishing, and abuse on our servers. Applying your understanding of privacy, security, email loss risks, and other risks to customers to ensure information you provide does not introduce risk and reduces risk whenever possible. Develop strong communication and collaboration skills through activities such as team huddles and liaising with technical specialists. We have team members in the United States and India, and we’re in close communication with them. This means a fair bit of email and Slack chat, and daily video chats. Occasionally, you'll need to be available outside of your usual schedule for a meeting. Other duties as assigned. Benefits What We Offer At the heart of our success is our team and the culture we’ve built together: A hybrid work style that values flexibility. We have a strong in-person culture and ask that you're in the office on Mondays and Wednesdays. The rest of the week is up to you—work remotely or come in, whatever suits your rhythm. A warm, welcoming team. We genuinely enjoy working together. Expect team lunches, friendly faces, and a kitchen full of snacks. We also plan low-key team activities to keep connections strong. Support when you need it. Our Employee Assistance Program offers free, confidential support for mental health, well-being, and life’s challenges. A commitment to continuous learning and growth. We value people who are enthusiastic to learn and improve their skills, and we offer ongoing professional development opportunities to support our high-performing team. We welcome all applicants regardless of race, color, religion, age, pregnancy, gender identity or expression, disability, or sexual orientation. We can’t help with a visa or sponsorship—you must already have the right to work in Australia. Let’s make email better, together. If this sounds like your kind of role, we’d love to hear from you!

Melbourne VIC, Australia

VIP Account Manager634998315034891116

VIP Account Manager

Since 2013, CoinJar has provided a trusted platform for clients to buy, sell, spend and trade cryptocurrency. Founded in Australia, we now operate in the United Kingdom, Ireland, and the United States. We are looking for a VIP Account Manager to join CoinJar’s Australian team. The VIP Account Manager will serve as the primary point of contact for CoinJar’s most valuable users. This role focuses on providing proactive, tailored support to VIP users, ensuring top tier service, driving loyalty and optimising their CoinJar experience. The perfect candidate will have excellent interpersonal skills with a strong understanding of cryptocurrency and financial products. Key responsibilities: Build and nurture long-term relationships with VIP, HNW, and institutional clients, delivering tailored service and support aligned with their unique needs. Act as the primary point of contact for a portfolio of high-value clients, providing proactive, responsive, and personalised account management. Partner with internal teams including Compliance and Marketing to coordinate VIP-focused initiatives, feature rollouts, and support resolution. Implement VIP engagement strategies, including personalised outreach, exclusive offers, and invitations to VIP-only events. Stay informed on competitor offerings and industry trends to help inform CoinJar’s product and service enhancements. Lead proactive onboarding efforts for new VIP clients, ensuring a seamless and high-touch experience. Manage inbound enquiries from sales, marketing, and institutional channels, ensuring prompt and accurate routing to relevant internal stakeholders. Facilitate OTC trade execution and hedging for VIP clients as required. Ensure timely, high-quality handling of VIP client issues and requests, serving as their advocate within the business. Re-engage and reactivate dormant VIP accounts through targeted outreach and personalised engagement. Stay up to date with macroeconomic and digital asset market developments to support execution trading conversations with clients. Requirements Proven ability of building and maintaining trusted relationships with high-net-worth or high-volume clients. Strong understanding of financial products, trading platforms, and crypto. Exceptional interpersonal skills and emotional intelligence, with a calm and solution-oriented approach to high-pressure or demanding client interactions. 3+ years of experience in account management, client services, or relationship management, preferably in financial services, crypto, or high-value customer segments. In-depth knowledge of institutional client structures, expertise in Self-Managed Super Funds (SMSFs) is a bonus. Experience working with multiple departments and teams to deliver outcomes for clients. Fluent in English, with clear and professional communication. Benefits Flexible working arrangements. Fee-free trading on CoinJar. Employee Incentive Program annual bonus structure which shares business performance with staff.

Melbourne VIC, Australia

Negotiable Salary

Customer Service Representative - Bilingual Mandarin634998394247711117

Customer Service Representative - Bilingual Mandarin

Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology direct to clients and via our network of strategic partners, we are looking for an experienced Customer Service Representative to join our team to deliver growth in chinese markets. The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bulgaria, and Bahamas. The Customer Service team plays a pivotal role in ensuring that every interaction with our customers is a positive and memorable experience. Committed to the highest standards of service, the Customer Service team is adept at addressing customer queries, concerns, and issues with speed and efficiency. Armed with in-depth knowledge of our products and services, our team guides customers through their journey, offering troubleshooting assistance and relevant information. Furthermore, the Customer Service team provides assistance to other teams, contributing significantly to our reputation as a customer-focused organisation. Purpose of the Position Responsible for on-boarding new accounts, account maintenance, communication with our new and existing clients and continuing the maintenance of strong and reputable relationships. As well as maintaining good communication with colleagues across the business. Key Responsibilities: Process new account applications and onboard new clients. Update and configure existing accounts according to client demand. Work closely with the Sales team to ensure client needs are met. Provide comprehensive assistance and support to the Sales team. Provide client support, including technical, operational, and basic trading assistance. Respond to client queries relating to account management. Respond to incoming enquiries from clients via email, live chat, and telephone in a timely and professional manner. Initiate proactive, customer experience-driven outbound calls to enhance client satisfaction and engagement. Monitor and maintain online comment sections or public forums, ensuring a positive client experience and adherence to community guidelines. Provide assistance in the creation and implementation of new procedures and processes. Requirements Essential: Native speaker of Mandarin Chinese. Diploma or equivalent experience in the field. Proven experience working in a professional team environment. Ability to work with individuals from multi-cultural backgrounds. Computer literacy and above-average data entry skills. Attention to detail, strong ability to work as part of a team, but also independently as required. Previous administration experience supporting a large sales team or shared service department. An understanding or interest in trading, FX, or general finance. Ability to think analytically and troubleshoot day-to-day issues. Willingness to work in a fast-paced environment with a Can-Do attitude. The ability to effectively manage and prioritize multiple responsibilities in a fast-paced and dynamic business environment. Ability to work on public holidays if required. Desired: RG146 qualified. Specific Industry Experience: Prior experience in customer support within the forex or financial industry. Academic Background: A degree in Business, Finance, or a related field. Industry Knowledge: Knowledge of the forex industry. Proficiency in Cantonese. Benefits Ongoing investment in your career development (technical and professional training) Wellness and lifestyle perks like monthly corporate massages Perkbox Reward & recognition Parental leave Hybrid working Staff referral bonus program Annual flu vaccinations Employee-Purchased leave Uncapped commission structure Great CBD location with easy access to public transport Multicultural environment Collaborative team culture Regular social activities

Melbourne VIC, Australia

Negotiable Salary

Aftermarket Sales Representative633938181256971118

Aftermarket Sales Representative

Summary We are seeking a dynamic and motivated Aftermarket Sales Representative (ASR) to join our team. The ASR will be responsible for generating service and parts business by building relationships with new customers in an assigned territory. This role involves supporting existing accounts to enhance service levels and customer satisfaction. The ASR will collaborate with company personnel to develop and maintain customer relationships. This position reports to the Service Manager or Branch Manager, depending on the branch's size or scale. Requirements Key Responsibilities: Manage customer accounts and their requirements effectively. Develop new service and parts business within the assigned territory through cold calls, service presentations, and follow-ups on leads. Generate new service business for the branch by securing orders for truck repairs on core and non-core products. Identify and sell PMP agreements to new customers. Negotiate tailored service and training agreements with existing and new customers. Identify additional opportunities to sell support products, truck repairs, battery sales, rental leads, and training opportunities. Process customer orders courteously, efficiently, and timely. Respond to sales leads within the agreed KPI timeframe. Build sustainable relationships of trust through open and interactive communication. Utilize the Customer Relationship Management (CRM) system to log all customer interactions. Qualifications: Proven experience in sales, preferably in the automotive or aftermarket industry. Strong communication and negotiation skills. Ability to build and maintain relationships with customers. Proficiency in using CRM systems. Self-motivated with a results-driven approach. Benefits What sets us apart? Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy: A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide. Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals. Corporate Rates for Private Health Insurance. An inclusive working environment. An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options. The Company Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.

Truganina VIC 3029, Australia

Negotiable Salary

Popular Jobs

Popular Cities

Accounting Recruitment Administration & Office Support Recruitment Advertising， Arts & Media Recruitment Banking & Financial Services Recruitment CEO & General Management Recruitment Community Services & Development Recruitment Construction Recruitment Consulting & Strategy Recruitment Design & Architecture Recruitment Education & Training Recruitment

Melbourne Call Centre & Customer Service Recruitment Geelong Call Centre & Customer Service Recruitment Laverton Call Centre & Customer Service Recruitment Healesville Call Centre & Customer Service Recruitment Mildura Call Centre & Customer Service Recruitment Frankston Call Centre & Customer Service Recruitment Hopetoun Park Call Centre & Customer Service Recruitment St Albans Call Centre & Customer Service Recruitment Bairnsdale Call Centre & Customer Service Recruitment Wodonga Call Centre & Customer Service Recruitment

Help

Cookie

Cookie Settings

Our Apps

Download on the

APP Store

Download

Get it on

Google Play

© 2025 Servanan International Pte. Ltd.