Logan Call Centre & Customer Service Job Listings

Manager of Customer Support ANZ63393869528067110

Workable

Manager of Customer Support ANZ

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  With Team members in Auckland, the United Kingdom, United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices. At Actionstep, our Support Team is at the heart of the customer experience. We’re the first line of contact for our users, providing responsive, knowledgeable, and empathetic support to help them get the most out of our platform. From resolving day-to-day queries to sharing valuable product insights, we play a vital role in building lasting customer relationships, gathering feedback, and keeping users informed about what’s new and what’s next. We’re now looking for a Manager of Support – ANZ to lead our incredible support teams across Australia and New Zealand. In this role, you’ll be responsible for overseeing daily operations, ensuring service excellence, and continuously driving performance and process improvements. You'll coach and empower a cross-functional team of SaaS support analysts, while also engaging with key stakeholders across the region to remove roadblocks, align priorities, and champion a customer-first mindset. Although your primary focus will be on the ANZ region, this is a truly global role. You'll work closely with our international support leaders in the US, UK, and Canada, sharing insights and aligning strategies to deliver a world-class support experience for all Actionstep users. If you're passionate about leading teams, improving service delivery, and shaping the future of customer support, we'd love to hear from you. What You Will Do: Lead and Manage Regional Support Teams: Oversee day-to-day operations of the ANZ support team, driving performance, coaching team members, and ensuring high-quality service delivery. Customer Experience Excellence: Ensure timely and effective resolution of customer enquiries while promoting empathy, clear communication, and customer satisfaction at every touchpoint. Operational Performance & Improvement: Monitor support metrics, identify areas for improvement, and implement strategies to optimise team efficiency and service quality. Cross-Functional Collaboration: Work closely with internal stakeholders across product, sales, and customer success teams to align support efforts with broader business goals. Global Leadership & Strategy: Collaborate with international support leaders to align on best practices, contribute to global support initiatives, and help shape the future of customer support at Actionstep. Team Development & Capability Building: Foster continuous learning within the team by mentoring staff, sharing product knowledge, and promoting career development to build a high-performing support function. Support Content & Self-Service Enablement: Champion the creation and maintenance of self-service resources (e.g. user guides, knowledge base content) to empower customers and reduce inbound volume. Who You Are: Empathetic Communicator: You demonstrate genuine care and understanding when dealing with customer concerns and team dynamics, using clear, calm, and supportive communication to manage expectations and resolve escalations. Solutions-Oriented: You approach challenges with a proactive mindset, focusing on practical, effective resolutions that enhance customer experience and streamline internal support operations. Analytical Thinker: You confidently interpret data and support metrics to identify trends, drive continuous improvement initiatives, and inform strategic decisions. Adaptable Leader: You maintain your composure and effectiveness in dynamic environments, guiding the team through change with flexibility, clear direction, and a readiness to pivot when priorities shift. Collaborative Partner: You build strong cross-functional relationships, sharing knowledge and aligning help desk processes with broader business goals to improve service delivery and support team capability. Requirements What you need to know and what will make you successful! Essential: 4+ years’ experience in previous team leader or management level positions. Customer service experience in any previous customer facing role (6+ years). Previous help desk and support desk experience within the technology OR service industry . Previous experience providing SaaS technical support and a strong interest in B2B technology solutions. Previous experience leading geo-diverse teams across multiple time zones. Desirable: Proficient in cloud-based SaaS applications, preferably in the Legal Practice Management industry. Completion or working towards a relevant tertiary qualification i.e. business or computer science degree. Other: Suitable Employment Check (Background, Work Eligibility). Benefits We offer a fantastic and inspirational working environment! Hybrid Work Flexibility – Enjoy a blend of in-office and remote work to suit your lifestyle. Modern Offices – Work in a central location with great coffee and even better company. Inclusive, Supportive Culture – Work with a genuinely friendly team that values collaboration and authenticity. Relaxed Dress Code – Be yourself and dress comfortably, while respecting the nature of our workplace and your teammates. Birthday Leave – Celebrate your big day with a day off, just for you. Regular Team Events – From lunches to trivia competitions, we like to keep things social. Professional Development – Access to training, mentoring and internal growth opportunities.

Brisbane QLD, Australia

Negotiable Salary

Customer Service Consultant63499841436930111

Workable

Customer Service Consultant

Your chance to join a market-leading, global organisation Work within a dynamic, supportive and collaborative team environment Opportunities for growth and development. We have an excellent opportunity for a Customer Service Consultant to join our team based in Byron Bay on a 12 months contract basis. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager, where you will provide phone and email customer service, sales and support. The core responsibilities in this role include: Receiving inbound calls and email enquiries from domestic customers Proactively making outbound calls to our existing customers to promote our products and services Resolving customer queries quickly and accurately Scheduling appointments for residential customers Converting incoming enquiries into sales opportunities Liaising with your fellow colleagues Meeting call and internal sales targets Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. Requirements: Experience working in customer service or call centre environments (essential) Demonstrated experience in phone sales and converting enquires into sales Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable Proficient with communicating verbally and electronically Able to work calmly under pressure while multi-tasking Proven problem-solving skills Ability to focus on delivering a 'wow' experience to customers Ability to work in a team environment to support fellow colleagues Professional, reliable and punctual Accurately enter data into systems As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks. Perks and benefits Strong work-life balance culture Employee Assistance Program (EAP) Employee Referral Program Employee cash incentive programs and bonuses If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you! APPLY NOW! About us At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customer

Arundel QLD 4214, Australia

Negotiable Salary

Customer Support Analyst63499841311873112

Workable

Customer Support Analyst

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  With Team members in Auckland, the United Kingdom, United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices. We’re looking for a Customer Support Analyst to join our fast-growing support team. Reporting to the Customer Support Team Leader, you will be charged with providing exceptional customer service as the first contact point for our users, on the CRM platform we build, run and support in-house. To be successful in this role, you will have minimum 3 years of demonstrable experience working in a Help Desk / Customer Service role. You are an expert at identifying the root issue presented by a user, through your strong aptitude at identifying a problem’s root cause and quickly finding and implementing steps to remediate it. You’re technically minded and take to new systems with ease. Your customer centricity is central to how you excel in the work you do, and supporting and resolving customers brings you as much satisfaction as it does to the users you support. Reporting to the Customer Support Team Leader, the Customer Support Analyst will manage a daily workflow of managing new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge. This is a great opportunity for someone with great get-up-and-go and fantastic customer skills to join a tech company! What will you do Respond to inbound live chats and emails within an acceptable timeframe and with a response that is informative, helpful, and genuine. Manage a queue of tickets with competing priorities, to ensure those of most importance are addressed first and receive the right level of support, dependent on the nature of the query raised. Investigate and resolve inbound tickets through the use of outbound phone calls, screen sharing session, live chats or emails back to the original reporter. Resolve enquiries efficiently while addressing the core problem to solve for the customer. Adopt a “First Time Right” mindset to ensure the enquiry is resolved on the spot where possible. Escalate tickets when appropriate and with all relevant information, to the suitable person/team; whether that be internally within the Support team, externally to a third-party, or across to our development teams. Balance the needs of the business and the customer to prioritise enquiries appropriately. Set realistic and correct expectations with the customer and stakeholders. Flexible and adaptable to the changing needs of our business and customers. Provide consistent and regular updates to our users on any active issues they’re experiencing and help to represent the urgency of the user to internal teams. Meet all SLAs and goal targets set out by your leader, to deliver an exceptional customer service experience, focused around: - Customer Satisfaction - First Response Rate - Average Response Time - Escalation/resolution rates - Responsiveness to customer enquiries - Attention to detail when investigating issues - Efficiency when managing multiple priorities - Collaboration with other team members (inside support and other business units) - Any relevant OKRs that are in place for the team Who You Are: Compassionate: you get satisfaction out of helping other people, and recognize that sometimes the best way to help is by listening and validating different experiences. Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems. Results-Focused: you like to check things off your list and have a bias for action, using your decision- making prowess to make decisions quickly and solve problems. Effective Communicator: You are comfortable communicating with customers and internal teams and saying no when you need to. Requirements What you need to know and what will make you successful! Essential: Minimum 3 years of customer-facing experience, in a customer support/service or help desk role, ideally supporting a SaaS technology platform. Previous experience working at Level 1 and Level 2 in a multi-leveled support team that is geographically distributed. An experienced people person. You are a pleasure to work with and have a can-do attitude. Excellent oral, written, presentation and communication skills, for use with both internal and external stakeholders and all levels of management. Technically minded - there isn’t a platform that you can’t jump in and understand within a short period of time. Ability to operate and succeed in an agile environment, working cross-functionally, to successfully deliver effective outcomes for our customers. Suitable National Criminal Check. Desirable: Experience in a remote working environment, accounting experience, law experience Benefits We offer a fantastic and inspirational working environment! Hybrid Work Flexibility – Enjoy a blend of in-office and remote work to suit your lifestyle. Modern Offices – Work in a central location with great coffee and even better company. Inclusive, Supportive Culture – Work with a genuinely friendly team that values collaboration and authenticity. Relaxed Dress Code – Be yourself and dress comfortably, while respecting the nature of our workplace and your teammates. Birthday Leave – Celebrate your big day with a day off, just for you. Regular Team Events – From lunches to trivia competitions, we like to keep things social. Professional Development – Access to training, mentoring and internal growth opportunities.

Brisbane City QLD, Australia

Negotiable Salary

Customer Service Specialist (IAM)63499841296898113

Workable

Customer Service Specialist (IAM)

Competitive Salary: $65,000 - $70,000 + Super + Bonus At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. Requirements As a Customer Service Specialist (Internal Account Manager) based out of our Ormeau office, you will be responsible for: Supporting and managing of the day-to-day movement of freight within your portfolio Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience Reviewing and reporting on daily freight movements Resolving enquiries in a way that provides a no better experience Escalating priority issues when required relating to all aspects of your accounts Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers To find out more about the role from our Customer Service team members, follow this link - https://www.youtube.com/watch?v=NlmzjpX0eDI What we're looking for: Tertiary qualification or 2+ years experience in Customer Service Strong written and verbal communication, and problem-solving skills Sound computer knowledge including experience with Microsoft Office Suite Resilience, passion and ability to work at pace and under pressure A high level of motivation and energy with a strong focus on achieving outstanding customer experience results Benefits These benefits include: Strong focus on regular and ongoing professional development training, enhancing skills and career progression A dynamic and empowering culture, where we challenge each other to do it better An opportunity to be part of an industry leader Modern office space and technology Company functions and team building activities Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer How to apply If this sounds like you, please send your CV via the link below. We are looking forward to hearing from you!

Ormeau QLD 4208, Australia

A$65,000-70,000/year

Senior Hairdresser - AUSTRALIA - GOLD COAST - Hope Island63499835215490114

Workable

Senior Hairdresser - AUSTRALIA - GOLD COAST - Hope Island

Work at Queensland's best hair salons! Epic Hair Designs has been an industry leader in the Brisbane hair community for almost 15 years with 16+ locations (and more on the horizon). Our client roster is now booming and we can’t keep up! This is where you come in – we need an experienced Hair Stylist who thrives on creating beautiful styles, interacting with others, and delivering exceptional service. Why Work at Epic? The rumors are true – we have great team morale, job security, exceptional products, and goal-oriented training We are invested in your career! Our people are our priority and we are a family-owned business (not a franchise) Join like-minded people who love to share their experience and empower others to be masters at their craft We are reliable – paid weekly, commissions paid weekly, and super paid on time, every time Epic incentives and bonuses offered regularly 2020 AHIA Queensland Salon of the Year We only use the best premium hair products including Kerastase, Goldwell, Olaplex, Oribe, GHD and Showpony Paid training sessions during work hours with strong opportunities for career development Requirements Experience and skills should include: Cleaning duties and all cash register and appointment duties. Perform all types of basin work. Shampoo, conditioning and treatments. Provide advice on hair care products and styling tips. All hair colouring services including foiling. All cutting services for Women, Children and Men. With razors and clippers also. Permanent straightening and permanent perms. Hair Extensions Beard trimming Your Role Roster flexibility, Full time, Part-time or Casual We are closed every Sunday Every 6th Saturday off Consistent rostering, completed 6 months in advance Generous commission structure giving you the opportunity to EARN every week. On average hairdressers receive around $150 extra per week and up to $400 extra per week Benefits Benefits & Perks Backstage opportunities across major fashion events Photoshoots – including Style Magazine Competitions – should you choose to compete in industry competitions, we’ll pay the cost of a photographer and models, completed in usual working hours Be financially rewarded for your performance and work 45% discount on our holy grail retail products to boost your beauty routine Affiliation with Charities, for example, we work closely with Women's Legal Service, fundraising to support women and children affected by domestic violence Training Customised training plans for every team member to constantly grow and inspire you All training is completed during salon time (no night-time training) We cover hair education costs Our team trains with the Goldwell Academy, Kerastase Academy and our own academy at Ascot We’re proud to have the most Goldwell Master Colourists than any other Salon Team Culture Black Tie Gala Awards Night each year to celebrate our high achievers and brilliant team Mid-Year Party – events are always fun and a great way for us to remain connected Yearly High Achievers Weekend – recognising those in our team who go above and beyond and achieve KPI’s (Next year we’re jetting off to the Whitsundays!) Competitions – fun ways to celebrate small achievements along the way with prizes, gift cards, time off, products and travel vouchers. SALARY: $70,000 - $75,000 plus super plus commission. How to Apply: If you’re ready to start your EPIC journey, then click on the apply button - We’d love to hear from you! FOR MORE INFO CHECK OUT - https://epichairdesigns.com.au/careers/

Hope Island QLD, Australia

A$70,000-75,000/year

Senior Hairdresser / Hair stylist / Lutwyche63393826180227115

Workable

Senior Hairdresser / Hair stylist / Lutwyche

Work at Queensland's best hair salons! Epic Hair Designs has been an industry leader in the Brisbane hair community for almost 15 years with 16+ locations (and more on the horizon). Our client roster is now booming and we can’t keep up! This is where you come in – we need an experienced Hair Stylist who thrives on creating beautiful styles, interacting with others, and delivering exceptional service. Why Work at Epic? The rumors are true – we have great team morale, job security, exceptional products, and goal-oriented training We are invested in your career! Our people are our priority and we are a family-owned business (not a franchise) Join like-minded people who love to share their experience and empower others to be masters at their craft We are reliable – paid weekly, commissions paid weekly, and super paid on time, every time Epic incentives and bonuses offered regularly 2020 AHIA Queensland Salon of the Year We only use the best premium hair products including Kerastase, Goldwell, Olaplex, Oribe, GHD and Showpony Paid training sessions during work hours with strong opportunities for career development Requirements Experience and skills should include: Cleaning duties and all cash register and appointment duties. Perform all types of basin work. Shampoo, conditioning and treatments. Provide advice on hair care products and styling tips. All hair colouring services including foiling. All cutting services for Women, Children and Men. With razors and clippers also. Permanent straightening and permanent perms. Hair Extensions Beard trimming Your Role Roster flexibility, Full time, Part-time or Casual We are closed every Sunday Every 6th Saturday off Consistent rostering, completed 6 months in advance Generous commission structure giving you the opportunity to EARN every week. On average hairdressers receive around $150 extra per week and up to $400 extra per week Benefits Benefits & Perks Backstage opportunities across major fashion events Photoshoots – including Style Magazine Competitions – should you choose to compete in industry competitions, we’ll pay the cost of a photographer and models, completed in usual working hours Be financially rewarded for your performance and work 45% discount on our holy grail retail products to boost your beauty routine Affiliation with Charities, for example, we work closely with Women's Legal Service, fundraising to support women and children affected by domestic violence Training Customised training plans for every team member to constantly grow and inspire you All training is completed during salon time (no night-time training) We cover hair education costs Our team trains with the Goldwell Academy, Kerastase Academy and our own academy at Ascot We’re proud to have the most Goldwell Master Colourists than any other Salon Team Culture Black Tie Gala Awards Night each year to celebrate our high achievers and brilliant team Mid-Year Party – events are always fun and a great way for us to remain connected Yearly High Achievers Weekend – recognising those in our team who go above and beyond and achieve KPI’s (Next year we’re jetting off to the Whitsundays!) Competitions – fun ways to celebrate small achievements along the way with prizes, gift cards, time off, products and travel vouchers. SALARY: $70,000 - $75,000 plus super plus commission. How to Apply: If you’re ready to start your EPIC journey, then click on the apply button - We’d love to hear from you! FOR MORE INFO CHECK OUT - https://epichairdesigns.com.au/careers/

Lutwyche QLD, Australia

A$70,000-75,000/year