Pearce Call Centre & Customer Service Job Listings

Workable

HR Support Consultant

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we’re not satisfied with being average This role As a HR Support Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. As a HR Support Consultant you'll be responsible for: You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner. Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers. Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements. Conduct/triage customer support issues and assign to the appropriate team or resolve where possible. Take on client and team HR escalations for our customers Assist with requirements gathering to run post mortems and run internal support team workshops Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team. Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes. Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs) Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights. Who you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring: Relevant HR industry experience Exposure to working in fluid, high change and high velocity environments. Prior exposure to customer experience within a SaaS (Software as a Service) environment (nice to have) An attitude that always puts your customer's needs first Problem solving skills with a sound and thorough approach to troubleshooting. Ability to manage competing priorities, working autonomously; requesting assistance where needed. Strong and polished verbal and written communication skills. A tertiary degree in Human Resources and/or relevant qualification (nice to have). What we can offer At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means You will work remotely, with the flexibility to own your time and impact You will access cutting-edge tools to amplify your work, knowledge and outputs You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies You’ll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Perth WA, Australia

Negotiable Salary

Service Delivery Manager63499840072961111

Workable

Service Delivery Manager

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We got named the best MSP in Aus for the 8th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a motivated and very focused company, with almost 20 years of consistent growth and we're continuing to win new clients and challenge ourselves to take on new things. We pride ourselves on being a genuinely great place to work, with a dynamic values centred culture, clear vision and strong leadership. We only hire the best people and are a looking for a dynamic IT professional with a deep understanding of both IT Service Delivery and the needs of enterprise clients to take on this great role. We are looking for the best Service Delivery Lead in Australia. Why would such a talented individual consider coming to First Focus? What makes First Focus better than where you are today? Be supported by our management team to seamlessly deliver services to our largest clients We understand the value you deliver, and we will make sure your voice for your team is heard! We find and retain the best. Best Onsite Technicians at the client's site, best technical escalations best team leads, best Project Engineers, best team! We know this isn't enough. If you are who we hope you are, you want personal growth, career opportunities and to be able to make and own change. All of those things are found at First Focus. The Role: We’re looking for an experienced and passionate Service Delivery Manager (SDM) to lead one of our pods (a high-performing national team of support technicians) to deliver exceptional service to a portfolio of our clients. This role combines service excellence, team leadership, and operational oversight. You’ll contribute to the end-to-end service experience for our clients, ensure SLA adherence, support day-to-day operations, and deliver continuous improvement. You’ll work closely with internal teams such as Dispatch, Projects, and Client Services to ensure service delivery is seamless and aligned with client needs. You’ll also play a role in escalations, working directly with clients and often being the first point of contract, working with stakeholders across the business to get the best for clients. Requirements The perfect candidate for this role will be technically literate, and have solid experience liaising directly with customers, helping ensure service delivery and support agreements are met and exceptions are captured and addressed. If you are at the top of your game in a MSP, MSSP or integrator or bring relevant experience and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables: Demonstrated experience in Service Delivery or a closely related discipline inside an MSP, MSSP, or IT integrator environment Solid commercial acumen, with the proven ability to deliver outcomes for clients Deep understanding of ITIL-based service delivery and a passion for structured, high-quality client service Outstanding communication and stakeholder management skills, with the ability to build trust and influence outcomes A proactive, accountable, solutions-focused mindset and strong attention to detail Values that align with ours — visit the About Us page on the First Focus website to learn more Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Competitive salary package All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance and activity work to ensure our team have a life outside of work ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 10 paid study days per year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentoring program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Perth WA, Australia

Negotiable Salary

Workable

Service Planner

Rentokil is looking for an organized Service Planner with strong administrative and communication skills to join the Pest team in Perth on a full-time basis. At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.   The core responsibilities in this role include: Organization and scheduling of regular field service activities in Pest Team Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager Organize installations and jobs for completion within divisional time frames and expectations Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention Maintain reporting spreadsheets within timeframes The ideal candidate will have: Excellent phone etiquette Strong written and verbal communication skills Strong computer skills Ability to give clear instructions Strong collaboration skills Strong time management skills Previous experience in a similar role, or fast-paced office environment As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks. If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch! About Rentokil Initial At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers. Employee Testimonials: "There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build." Angela Smith - Technician “All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself. The best thing about working for Rentokil Initial is the teamwork. Our motto is that we are all in this together.” Amanda Haans - Local Service & Sales Manager “Being in the Rentokil Initial Team, it feels like a family.” Thanh Nguyen - Technician “I got to the point in my life where I was looking for something different. Since joining Rentokil, I’ve been provided with so many qualifications and opportunities for advancement.” Jim Evans - Senior Technician

Perth WA, Australia

Negotiable Salary