Richmond Call Centre & Customer Service Job Listings

Senior Customer Success Manager - Onboarding (Mid-Market/Enterprise)63393869790466110

Workable

Senior Customer Success Manager - Onboarding (Mid-Market/Enterprise)

Who is ShiftCare? ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader helping Australian, American, and Canadian disability support providers, in-home aged carers, and allied health professionals streamline their operations. From rostering to client management and billing, we empower care businesses to grow by improving operational efficiency.About the Role We’re looking for a Senior Customer Onboarding Manager to lead implementation for our Enterprise and Mid-Market clients. This is a hands-on, technical, and customer-facing role, responsible for delivering a best-in-class onboarding experience through tailored setup, data migration, training, and integration support. You’ll work closely with senior stakeholders at our clients—typically with 50+ users and ARR between $15K–$150K—to guide them through successful go-lives and early adoption. Professionalism, clear communication, and a client-first mindset are essential, as many engagements will involve in-person sessions and on-site delivery. What You’ll Do Enterprise & Mid-Market Onboarding Own the onboarding journey from contract close to go-live for customers with complex needs Conduct discovery sessions to understand customer workflows, goals, and technical setup Lead and manage implementation plans, including timelines, milestones, and stakeholder alignment Facilitate data migration, system setup, and integration configurations Deliver operational training to ensure confident product usage post-launch Provide post-go-live support and smooth handoff to long-term Success Manager Customer Relationship & Issue Resolution Build strong relationships as the primary point of contact during onboarding Act as the technical escalation point to resolve onboarding-related issues Monitor customer onboarding health and engagement metrics to ensure timely progress Adapt approach based on customer industry, readiness, and complexity Internal Collaboration Work closely with Sales, Product, Engineering, and Support to meet onboarding goals Provide feedback to internal teams to continuously improve onboarding processes and tooling Ensure onboarding SLAs are met and documented for internal reporting Requirements What You’ll Bring 4+ years experience in technical onboarding, implementation, or solutions consulting in a SaaS environment Experience working with mid-market and enterprise customers (typically $15K–$150K ARR) Proven ability to lead end-to-end implementations involving data migration, API integrations, and complex workflows Exceptional interpersonal and presentation skills, with a confident and professional client-facing style Comfortable with in-person client meetings, including discovery and training sessions Project management strengths, with the ability to juggle multiple implementations at once Excellent problem-solving skills and attention to detail Experience with timesheet, payroll, or accounting software is a plus Industry familiarity (NDIS, aged care, home care) is a bonus but not required What Success Looks Like Customers go live on time, with confidence and clarity about how to use ShiftCare Minimal friction during implementation due to proactive discovery and planning Strong customer trust and professional engagement from day one Smooth transition to ongoing customer success post-onboarding

Macquarie Park NSW 2113, Australia

Customer Service Representative63499836003971111

Workable

Customer Service Representative

At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the role Customer Service Team. As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases. About the Role In this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team. Responsibilities Manage high-volume customer inquiries by phone in a friendly and helpful manner. Respond to email queries Process customer orders accurately and efficiently and follow up with customers to ensure satisfaction. Maintain accurate and timely records of all customer transactions and interactions. Provide product information to customers and sales representatives. Address customer complaints and concerns in a prompt and professional manner. Work closely with our sales and operations team to ensure timely delivery of products and services. Participate in customer service training. Requirements Proven experience in customer service, high call volume and upsells/cross-sells, preferably in a construction-related industry. Excellent communication skills, both written and verbal. Strong attention to detail and accuracy. Ability to multitask and prioritise competing demands in a fast-paced environment. Proficiency in Microsoft Office and experience using CRM software. Highly motivated and able to work independently as well as in a team environment. Knowledge of construction materials (consumables) or related products would be ideal. Benefits $70k + Super + Profit Share Scheme Certified as a Great Place to Work®! Work in a fun and supportive work environment! Hybrid model - Work from home 2 days a week after successful probation. Great company culture & high employee engagement WHEREFIT discounts! Career advancement, personal training & development programs Dynamic and supportive Management & Team If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now. As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required. Only successful candidates will be contacted. Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Arndell Park NSW 2148, Australia

A$70,000/year

Workable

Terminations Officer

· ASX 300 listed financial services organisation · Flexible & hybrid working arrangements · 12 month contract Do you want to: · understand the strategic direction of your organisation and how your effort contributes to success? · work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality? · work for a climate Active CERTIFIED Carbon Neutral fleet management organisation? · be recognised and rewarded for your performance? · work for an organisation where ‘C-A-R-E’ are their values? · have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment? If so, then FleetPartners might be the place for you. FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 84,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams. Who we’re looking for: Responsible for the accurate and efficient delivery and processing of terminating contracts including Operating, Packaging, and Novated leases. Managing your performance to achieve the KPI’s for the respective elements of the role and contributing to the overall development of the department seeking incremental improvement through process and performance. Ensuring FleetPartners is compliant in all aspects relating to the financier and legal obligations inclusive of KYC AML/CTF compliance Cohesive working relationship with financiers, Operations and Client Relationship Management teams maintaining excellent internal and external relationships Exhibiting the FleetPartners CARE values – Collaboration, Accountability, Reimagine and Excellence What you’ll be doing: Operational Responsibilities Ensure accurate and timely completion of relevant responsibilities including: Manage all end of lease processes, including pay-outs, early terminations and natural termination of contracts for FleetPartners clients Obtain pay-out quotes and tax invoices from Financiers upon request Issue pay-out figures/ tax invoices/ Statements of Account to drivers within a timely manner Answering phone calls/ responding to customer enquiries within a timely manner Process termination reconciliations Deliver final termination communication to Drivers and Employers Where applicable produce Early Termination Quotes Send cessation of deduction communication to Employers/ Packaging providers Requesting finalisation letters Where applicable obtaining banking details for Employers Data Management Data Management: Miles, Oracle/EBS/BIP/ 3rd Party Supplier platforms, Salesforce Documentation of accurate information into company systems including Miles, Oracle/EBS, ensuring all data has been interfaced and communicated correctly Validate and confirm unposted charges with relevant departments for accuracy prior to finalising the lease Upload termination documents to the respective ERP/ file location Reports knowledge: Knowledge and understanding of customer invoicing reports Knowledge and understanding of customer budget reports General understanding of the overall position of a customer’s budget Ability to reconcile a customers lease based on various reporting/ data metrics Relationship Management Financiers Clients at employer and employee level as required, via email and phone managing enquiry, information updates etc Internal - Accounts, Novated Relationship Managers, Operations, Account Managers, Sales, Finance Personal Professionalism and Leadership Lead by example Participate in cross training ensuring a broad knowledge and understanding of all processes and functions within the department Use of collaborative business practices that maximise business performance Understand and perform in accordance with the agreed role Key Performance Indicators (KPI’s) Requirements We’re looking for someone who’s… Minimum 3 years’ experience in relevant role - administration, accounts Experience in automotive & equipment finance, settlements and contracts administration is preferable Account Reconciliation experience highly regarded Strong attention to detail Willingness to learn new skills Displays exceptional time management skills Benefits We offer: 7 additional days of annual leave per year. 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers. a ‘Dress for your Day’ policy. flexible and hybrid working arrangements. Rewards programme, including a range of discounts from a variety of retailers an extensive range of other employee benefits. Next Steps If you are successful in your application, then we will be in touch with you soon. Offer of employment with FleetPartners Group is conditional upon the successful completion of a background check, subject to applicable laws and regulations. Awards Top 101 Australian Workplaces for Women 2025 Certified carbon neutral fleet organisation WGEA Employer of Choice for Gender Equality Work180 Endorsed Employer for Women Supply Nation member

St Leonards NSW 2065, Australia

Service & Warranty Specialist63499843212803113

Workable

Service & Warranty Specialist

At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark. We are seeking an experienced Warranty and Service Specialist to join our After Sales and Service team as a After Sales & Service Representative in Prestons on a permanent full-time basis. Your role In this role, your key responsibilities will include but are not limited to: Handling a high volume of inbound customer calls and make outbound calls when required. Support our customers in resolving product warranty issues in a timely and professional manner. Collaborate with our onsite Quality Assurance team for technical support. Address customer complaints and work on solutions to improve customer satisfaction. Manage and diagnose customer warranty requests. Troubleshoot issues and provide clear effective solutions. Providing outstanding customer service and product advice. Ensuring that our customer records are kept updated within Dynamics 365. Managing day-to-day requirements; including process of work orders and invoices and arranging selected suspected product return. Monitor and report on claims, issues and procedural metrics. Promote and uphold safety and wellbeing. About you It would be great if you come from the plumbing industry, so you know the difference between a close coupled pan or a concealed cistern, but if not, a great onboarding program is provided along with full training to set you up for success! Along with your previous experience in a similar role, we’re looking for the following skills and experience: 3+ years of experience in Customer Service, specifically in Warranty and After Sales. 3+ years of experience in a high-volume inbound call centre environment. Be confident in conflict resolution and problem solving. A passion for customer service Strong technical aptitude and computer skills (preferably with Microsoft) Enjoy communicating effectively with internal and external stakeholders And most importantly, thrive working within a team environment What can you expect from us? Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn. Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you: Hybrid working option Free onsite parking Competitive remuneration An immersive onboarding program to set you up for success Opportunities to learn and grow through our Learning & Development programs ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores ‘Bathrooms & More’ program - great discounts on a wide range of our products Volunteer and Community Service Leave Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members. Annual flu vaccinations Medibank Health Insurance - discounts on corporate cover Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies at this time.

Prestons NSW 2170, Australia

Customer Success Manager63499840149633114

Workable

Customer Success Manager

We are looking for a motivated and experienced Customer Success Manager to champion the high standard of excellence demonstrated by our team on a daily basis. Our ideal candidate will be responsible for engaging and managing relationships with our clients, ensuring their satisfaction with our product and services, and driving revenue & retention. Very importantly, you will act as the key support and technical escalation point. Responsibilities Develop a deep understanding of our product and its features, and work closely with customers to help them get the most out of our solution Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise Act as the key point of technical and support escalation Proactively identify opportunities to upsell and cross-sell our services, and work with the Sales team to close new business Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn Drive adoption and usage of our product by providing guidance, training, and best practices to our customers Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and raise the company's NPS Represent the voice of the customer to internal teams, and provide feedback and insights to help drive product and service improvements Requirements Bachelor's degree in business, marketing, or related field 3+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business Outstanding execution and product demonstration abilities Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders Excellent problem-solving skills, with the ability to identify and resolve complex issues Demonstrated ability to manage multiple projects and customers simultaneously Familiarity with customer success metrics, and the ability to analyze and interpret data to drive action Experience with CRM and customer engagement software (e.g. HubSpot, Intercom) Previous experience working with timesheet, payroll, or accounting software a bonus Ability to work independently and remotely, with a strong work ethic and time management skills Familiarity with our industry is a plus

North Sydney NSW 2060, Australia