Richmond Other Job Listings

IT Help Desk Support Engineer - L163499843971970110

Workable

IT Help Desk Support Engineer - L1

We are currently seeking an experienced Level 1 IT Help Desk Support Engineer to join our team in Melbourne or Sydney. In this role, you will play a crucial part in delivering exceptional support to our clients and ensuring their satisfaction. As part of our Help Desk Support Team, you will provide technical assistance, resolve incidents, and contribute to maintaining our high standards of service. Competitive base salary plus super plus bonus Company paid certifications Supportive and collaborative team Working in a fast paced environment across our diverse range of clients, you will be responsible for: Responding to client inquiries, troubleshooting technical issues, and providing prompt resolutions Collaborating with the Support Team to manage tickets and escalate incidents as necessary Ensuring compliance with Incident Management and Problem Management processes Demonstrating strong technical proficiency and mentoring junior team members Maintaining accurate time entries and meeting Service Level Agreements (SLA) About Us The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 200+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered. To learn more about our Service Experience team we invite you to spend 5 minutes with Rohan Augustine Requirements Minimum 1-2 years IT support experience. Experience in a MSP or Cloud provider environment. Degree in Computer Science, Information or related field. Excellent written, verbal, and non-verbal communications skills. Willingness to learn and collaborate in a team environment. Logical problem-solving skills. Good attention to detail. Engaging personally that reflects through your communication. Excellent phone manner under pressure. Defence force experience is desirable. Technical Experience: Microsoft 365, user management, and email support Networking, servers, and VPN Desktop applications and Microsoft Suite PC hardware and network printers ITSM Tools, incident/problem management Industry certifications Benefits A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels: Supportive, collaborative and respectful environment Opportunity to work with an experienced team of Service Experience Engineers Potential for future career opportunities within our company Great environment with regular staff events Free breakfast, soft drinks/juices and monthly lunches Company culture that fosters learning and development through training and mentoring programs

Artarmon NSW 2064, Australia

Sales Support Coordinator63393859475202111

Workable

Sales Support Coordinator

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role This dynamic role supports one of our most successful teams by providing exceptional customer service and support sales growth within our business. You'll leverage your previous IT hardware experience to develop and maintain strong relationships with existing and new clients and suppliers. You will work with our sales team to support the sales process from proposal to close. This is a fast-paced environment where you'll hit the ground running and can contribute directly to the team's success, with potential for career advancement. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! **Please note: Due to the security requirements of our customers, this role is only available to Australian Citizens only ** What you’ll do As Sales Support Coordinator you will: Receive, quote and review hardware requests, liaise with external suppliers and distribution teams to ensure timely delivery of orders to customers Plan and prioritise sales support activities towards achieving agreed business goals, whilst managing your time and productivity Identify sales leads and escalating them to Business Development Managers As a skilled specialist, this position completes tasks in resourceful and effective ways Maintain sales statistics, records of sales performance and the customer database Provide administrative support for the production of tenders, bids and other sales related documents Receive, handle or escalate customer complaints related to the sale of our products/services Identify opportunities for continuous improvement to build a culture of service excellence Displays a high level of operational discipline, ensuring Datacom and client processes, policies and procedures are followed and adhered to Promote a positive culture within the team We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. What you’ll bring We are looking for someone with at least 2 years experience within the ICT sector. You will ultimately posses the following skills and attributes: Sound IT hardware product and services knowledge Excellent customer/vendor relationship building and management skills Ability to frequently interact and network with a variety of stakeholders and team members within own area of expertise Strong verbal and written communication skills Proven analytical and problem-solving skills Detailed with good organisational skills A team player and also have the ability to work independently If you're a customer-focused professional with a passion for technology and driving sales, we encourage you to apply! Why Join Us Here at Datacom? Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

North Sydney NSW 2060, Australia

Full Stack Software Developer63393857492483112

Workable

Full Stack Software Developer

About Us: Rear Vision Systems is a family-owned tech innovator dedicated to delivering advanced solutions for the automotive and fleet management industries. We specialize in comprehensive fleet management platforms, AI-enhanced vehicle camera systems, and sophisticated embedded technologies designed to ensure vehicle safety and monitoring. Our collaborative workplace fosters growth, creativity, and continuous learning. About the Role: We're looking for a motivated Full Stack Developer eager to dive into a variety of exciting projects. This role is perfect for someone passionate about applying their coding skills across multiple areas of software development, ranging from intuitive web applications to backend services, and potentially embedded system solutions. We support candidates who may not yet have direct experience in all the listed technologies, provided they possess solid foundational programming skills and a willingness to learn. Project Opportunities: Fleet Management Full Stack Software Development: Primarily focused on backend development using Go (Golang), and MongoDB, alongside enhancing sophisticated front-end web platforms built with Next.js, React, and TypeScript to deliver integrated and exceptional user experiences. Other Potential Projects: AI/ML Integration Projects: Collaborate with our team to integrate and optimize AI and machine learning algorithms for advanced vehicle camera systems, enhancing vehicle safety and monitoring capabilities. Embedded System Programming: Occasionally contribute to embedded system projects using C#, developing software solutions directly interacting with automotive hardware components. Internal ERP System Development: Maintain and enhance our internal ERP system that manages business operations, using Node.js. Technologies You'll Encounter: Front-end: Next.js, React, TypeScript, JavaScript Backend: Go (Golang), Node.js, Python Embedded Systems: C# Databases: MongoDB AI/ML Technologies: Integration into automotive camera systems Requirements 2-4 years of relevant experience in software development. Solid foundational experience in web technologies such as React, Next.js, or similar. Experience with backend development in languages like Node.js, Go, Python, or similar. Familiarity or willingness to learn MongoDB or comparable NoSQL databases. Interest or existing experience in embedded systems programming (C#) is a significant advantage. Curiosity or experience in AI/ML technologies, particularly their practical applications. Strong problem-solving skills, detail-oriented approach, and ability to thrive both independently and within a collaborative team. Effective communicator with proactive engagement in knowledge sharing and ongoing learning. Benefits A supportive and collaborative team dedicated to your professional growth. Exposure to diverse projects at the cutting-edge of automotive tech innovation. Clear pathways for career advancement along with ongoing training opportunities.

Lane Cove West NSW 2066, Australia

Corporate Systems Support Technician63393846751362113

Workable

Corporate Systems Support Technician

Who is Flip? Flip sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways. We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use. We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry. We thrive on solving the hardest problems and this is reflected in our culture, which encourages us to create, experiment and collaborate with our customers. As an established, profitable and growing company we take our responsibilities to our customers seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics. This role is on our FMH Group Corporate Systems support team providing IT Support Services directly to our sister company Couriers Please. Requirements Role mission Proactively engage with customers by providing support and guidance to help them achieve their desired outcomes while using corporate systems, hardware, and IT services. Core Purpose Respond swiftly to internal customer queries, troubleshoot and support hardware, and software issues with care, and guide users through challenges big and small. You'll be key in ensuring every customer interaction is positive, helpful, and aligned with their goals. You will be working closely with the Corporate Systems Engineering team and will be responsible for managing and following through on support escalations to this team, and occasionally to external vendors. Competencies Customer obsession. You focus on understanding, anticipating, and exceeding customer needs to deliver exceptional value and build lasting relationships. Proactive. You anticipate needs, take initiative, and act ahead of potential challenges to drive better outcomes and continuous improvement. Effective communicator. You are a great communicator and can work with people at all levels and across functions and cultures. You strive to understand, to be understood, and to discover and communicate the best outcome. Tenacious. You persist through challenges, stay focused on goals, and consistently follow through until outcomes are achieved. Team player. You are genuine in your interactions and act as a bridge between the team and key stakeholders without gatekeeping or silo building. Analytical. You analyse data and usage patterns to identify trends and opportunities for improvement. Problem solver. You analyse situations, think critically, and develop effective, practical solutions to overcome challenges and drive results. Empathetic. You recognise, understand, and value others' emotions to build authentic connections and enhance collaborative problem-solving. Additional skills These skills will be held in high regard: Troubleshooting and supporting laptops, peripherals, and software applications Ideally you have experience in supporting warehousing or other industrial workplaces. A good analytical toolkit, both in mindset and specific skills Superb verbal and written communications skills built on a foundation of empathy for your fellow humans Reports to the Corporate Systems Manager. Benefits Flexible work arrangements. $1,000 per annum to spend on professional development. No agency canvassing.

Pemulwuy NSW 2145, Australia

A$1,000/week