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Corporate Systems Support Technician

Who is Flip? Flip sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways. We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use. We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry. We thrive on solving the hardest problems and this is reflected in our culture, which encourages us to create, experiment and collaborate with our customers. As an established, profitable and growing company we take our responsibilities to our customers seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics. This role is on our FMH Group Corporate Systems support team providing IT Support Services directly to our sister company Couriers Please. Requirements Role mission Proactively engage with customers by providing support and guidance to help them achieve their desired outcomes while using corporate systems, hardware, and IT services. Core Purpose Respond swiftly to internal customer queries, troubleshoot and support hardware, and software issues with care, and guide users through challenges big and small. You'll be key in ensuring every customer interaction is positive, helpful, and aligned with their goals. You will be working closely with the Corporate Systems Engineering team and will be responsible for managing and following through on support escalations to this team, and occasionally to external vendors. Competencies Customer obsession. You focus on understanding, anticipating, and exceeding customer needs to deliver exceptional value and build lasting relationships. Proactive. You anticipate needs, take initiative, and act ahead of potential challenges to drive better outcomes and continuous improvement. Effective communicator. You are a great communicator and can work with people at all levels and across functions and cultures. You strive to understand, to be understood, and to discover and communicate the best outcome. Tenacious. You persist through challenges, stay focused on goals, and consistently follow through until outcomes are achieved. Team player. You are genuine in your interactions and act as a bridge between the team and key stakeholders without gatekeeping or silo building. Analytical. You analyse data and usage patterns to identify trends and opportunities for improvement. Problem solver. You analyse situations, think critically, and develop effective, practical solutions to overcome challenges and drive results. Empathetic. You recognise, understand, and value others' emotions to build authentic connections and enhance collaborative problem-solving. Additional skills These skills will be held in high regard: Troubleshooting and supporting laptops, peripherals, and software applications Ideally you have experience in supporting warehousing or other industrial workplaces. A good analytical toolkit, both in mindset and specific skills Superb verbal and written communications skills built on a foundation of empathy for your fellow humans Reports to the Corporate Systems Manager. Benefits Flexible work arrangements. $1,000 per annum to spend on professional development. No agency canvassing.

Pemulwuy NSW 2145, Australia

A$1,000/week