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The 2020 Lexus RX addressed its most significant shortcoming by replacing a confounding touchpad with a standard touchscreen and adding smartphone integration, making it a much more compelling luxury SUV.
For years, the Lexus RX was a top contender in the luxury SUV segment, praised for its quiet ride, reliable reputation, and refined interior. However, its appeal always came with a major caveat: an infuriatingly complex remote touchpad controller for its multimedia system. The 2020 model year brought a crucial update that rectified this long-standing issue. By ditching the mouse-like controller for a responsive touchscreen and finally incorporating Apple CarPlay and Android Auto, Lexus eliminated the primary source of frustration for potential buyers, significantly enhancing the overall ownership experience.
The most celebrated update for the 2020 RX was the complete overhaul of its infotainment system. The previous generation's touchpad, often described as confounding and imprecise, was replaced by a standard 8-inch or available 12.3-inch touchscreen that is mounted prominently on the dashboard. This change allows for direct, intuitive interaction, similar to using a smartphone or tablet.
Furthermore, the 2020 RX gained Apple CarPlay and Android Auto integration, a feature that had become a must-have for modern car shoppers. This allows drivers to seamlessly mirror their phone's key apps for navigation, music, and communication onto the vehicle's display, controlled via touch or voice commands. Based on our assessment experience, this single update brought the RX's technology in line with key rivals like the Audi Q5 and BMW X5, areas where it had previously lagged behind.
With its updated infotainment, the 2020 RX became a more well-rounded player in the competitive midsize luxury SUV segment. To understand its position, it's helpful to compare its core attributes against key competitors.
| Feature | 2020 Lexus RX 350 | 2020 Audi Q5 | 2020 BMW X5 |
|---|---|---|---|
| Infotainment | Touchscreen, Apple CarPlay, Android Auto | Touchscreen, Apple CarPlay, Android Auto (optional) | iDrive Controller & Touchscreen, Apple CarPlay |
| Powertrain | 3.5L V6 (295 hp) | 2.0L Turbo Four-Cylinder (248 hp) | 3.0L Turbo Six-Cylinder (335 hp) |
| Ride Quality | Plush, quiet, and comfortable | Sporty and composed | Athletic and firm |
| Notable Strength | Renowned reliability and resale value | All-wheel drive standard, tech-focused interior | Potent engine performance, luxurious cabin |
As the table illustrates, the RX's strength lies not in being the sportiest or most tech-laden, but in offering a uniquely comfortable, reliable, and now more user-friendly package. Its V6 engine provides smooth, adequate power, while its chassis tuning (the adjustment of suspension and steering components) is prioritized for a serene ride over aggressive handling.
Absolutely. The 2020 model is a pivotal year for the RX, making it an excellent choice in the used car market. Prices for a used 2020 Lexus RX 350 typically range from $27,000 to $35,000, depending on mileage, trim level, and options. This represents significant savings over a new model while providing nearly all the same benefits.
When shopping, look for models equipped with the Premium or Luxury packages, which add desirable features like a panoramic moonroof, premium audio systems, and upgraded leather upholstery. The RX's reputation for exceptional long-term reliability and high resale value means your investment is well-protected. A pre-purchase inspection by a trusted mechanic is always recommended, but the RX is known for having few common major issues.
When considering a 2020 RX, focus your search on finding a model with the features that matter most to you. The base infotainment upgrade is standard, but options vary.
The 2020 Lexus RX's key update transformed its biggest weakness into a strength. By prioritizing the much-needed infotainment overhaul, Lexus solidified the RX's status as a top-tier luxury SUV that excels in comfort, quality, and ownership peace of mind. For a used vehicle buyer, the 2020 model represents a smart, value-packed proposition.
