Head of Bookkeeping - Business Services

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments: Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 500 staff with an intact startup mindset.  We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years.  Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.   Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore. What the role involves: 1. Leadership & Strategy Lead, hire, and mentor a team of 10+ senior and junior bookkeepers. Define, implement, and manage service delivery strategies, KPIs, and SLAs. Drive initiatives to improve team efficiency, accuracy, and client satisfaction. Collaborate with senior leadership to align service delivery goals with overall business objectives. 2. Bookkeeping, BAS & IAS Compliance Oversight Oversee the end-to-end bookkeeping function, ensuring accurate and timely recording of financial data. Manage and ensure the timely preparation and lodgement of Business Activity Statements (BAS) and Instalment Activity Statements (IAS) in compliance with ATO requirements. Supervise accounts payable/receivable, and any ad hoc request from client. Implement and maintain quality assurance processes and internal audits for compliance and accuracy. Liaise with the central Payroll and Reconciliation teams that act as service providers to you and your team. 3. Client Success & Relationship Management Act as an escalation point for key clients and complex issues. Monitor client feedback and proactively resolve service issues. Ensure a smooth onboarding experience and consistent service delivery for bookkeeping clients. 4. Process Improvement & Technology Identify bottlenecks in delivery and implement scalable solutions. Champion the use of technology (e.g. Xero, Dext, A2X, Splose...) to automate and streamline processes. Evaluate and implement systems to improve data accuracy and team productivity. Requirements CPA, CA, or equivalent bookkeeping/accounting qualification preferred. 10+ years of experience in accounting, bookkeeping, or service delivery roles within an accounting firm, including 3+ years in a leadership position. Strong understanding of Australian SME compliance requirements. Mandatory expertise with cloud accounting platforms (Xero, QuickBooks, MYOB). Experience with integrations to accounting platforms is a plus. Proven ability to lead distributed teams and manage change. Exceptional communication and stakeholder management skills. Data-driven mindset and ability to turn insights into action. You are ambitious and willing to build something exciting to change the way small business owners work with their accountants. Benefits Some other great things about working at Sleek… Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. Flexibility: You’ll be able to work from home 2 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our $1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region. Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional. Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 40,000+ trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over millions of pages through SleekSign. We aim to be Carbon Neutral by 2030.