Business Analyst

About us Australian Healthcare Associates (AHA) is Australia's largest specialist health and human services consultancy. Now in our 34th year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national importance. AHA’s story is all about its people. We pride ourselves on our supportive and inclusive culture, and on the vision, creativity, and drive of our staff. Our high-performing team of passionate and talented individuals works collaboratively to deliver great outcomes for our clients.  About the role AHA has a small in-house IT team managing a range of bespoke software solutions which provide critical infrastructure and services across Australia. We're looking for a Business Analyst to join our small, dedicated team.  The team is business-aligned, focusing on system functionality to meet business needs. We conduct COTS implementations and design bespoke software solutions, including ongoing enhancements, for projects and clients. All systems are primarily used and managed in-house, although certain systems allow limited use by external parties where required. You'll have the opportunity to work from home and in our Melbourne office with the team (minimum one day per week in the office). Please note: this position is for a Business Analyst of approximately three (3) years of experience. It is not a senior position. As part of the team, you’ll: Be primarily responsible for managing change requests for enhancements to existing bespoke (BAU) systems, although some new system project work may also be required Elicit requirements from different technical and business stakeholders using a variety of techniques Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Successfully engage in multiple initiatives simultaneously Manage competing and changing priorities Collaborate with developers and subject matter experts to guide and establish the technical vision Liaise between the business units, technology teams, and support teams Participate in the defect identification and rectification process, including providing advice and assistance to the Development and Test teams Develop and maintain documentation as required. You’ll receive excellent remuneration aligned with your skills and experience and enjoy being part of a close-knit, friendly team of professionals. About you You’re a Business Analyst with three (3) or more years of experience in the industry You have excellent verbal and written communication skills and the ability to interact professionally with diverse teams across all levels of business, technology, and external clients and vendors You're a self-starter: motivated and able to prioritise work with minimal oversight You are able to manage rapidly changing focus and priorities You’re able to work both independently and across teams to define concepts and under the direction of the project manager You are able to create and maintain effective relationships with stakeholders, both internal and external You take ownership and accountability for outcomes You are extremely detailed oriented and able to define requirements to a highly detailed level. Selection criteria Demonstrated experience in Business Analysis Ability to convey and explain information clearly and concisely to a variety of audiences Creative and effective problem-solving skills Ability to work as part of a team and autonomously, taking responsibility and ownership for your work Proven continual improvement orientation Desirable: Working knowledge of, and recent experience using, an agile development methodology Working knowledge of Azure DevOps and its use in managing features and user stories, system development, and testing. To apply please upload your CV and a cover letter addressing each of the above six (6) selection criteria. Note: applications that do not include a tailored cover letter will not be considered. Applications close 5pm Tuesday 12 August. All questions can be directed to recruitment@ahaconsulting.com.au Due to the nature of the work, applicants must have Australian citizenship. Further information about AHA is available at our website: www.ahaconsulting.com.au Agency applications will not be considered. AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.