Australia Help Desk & IT Support Job Listings

Looking for it support job62931707568001110

Gumtree

Looking for it support job

Dedicated ICT Support professional with over 8 years of experience in ICT support, database administration, and network administration. Seeking to leverage my expertise in troubleshooting, system optimization, and user support to contribute to the success. Committed to enhancing operational efficiency and delivering high-quality technical solutions. Looking forward to bringing strong analytical skills and a proactive approach to help streamline IT processes and support organizational goals. Pls contact me if any job available.

61 Qv Urban Mkt, Melbourne VIC 3000, Australia

Negotiable Salary

IT hardware and network infrastructure 62931707543170111

Gumtree

IT hardware and network infrastructure

Reliable IT Support for Small to Medium Local Businesses – 24/7 Premium Support Available Looking for dependable and affordable IT support? We specialize in helping local small to medium-sized businesses with all types of IT needs – from networking and server setup to troubleshooting and ongoing maintenance. ✅ Fast response times ✅ Tailored support for your business ✅ One-off jobs or ongoing support plans ✅ 24/7 support available for premium customers Let us take care of your IT, so you can focus on running your business. 📞 Contact us today for a free consultation!

1 Ingram Ave, Sunshine West VIC 3020, Australia

Negotiable Salary

part-time computer technician62931707527171112

Gumtree

part-time computer technician

We are looking for a part-time computer technician to join our family business. Looking in Glen Waverley, Ferntree Gully, Dandenong, and nearby areas. This is a mobile technician job — you’ll need to visit customers. You should be able to troubleshoot Windows, Mac, laptop hardware, and software, and fix Wi-Fi issues. We are happy to pay hourly or by ABN. Rate depends on experience. Please send your experience and contact details.

11 McFarlane Cres, Dandenong VIC 3175, Australia

Negotiable Salary

PC Assembly Technician 62931707503491113

Gumtree

PC Assembly Technician

📢 PART-TIME/FULL-TIME POSITION AVAILABLE – PC BUILDING, WINDOWS INSTALLATION, HARDWARE TESTING & CUSTOMER SERVICE SUPPORT 💻 MIKE PC AU is looking for a part-time student with strong English skills and a passion for technology to assist with technical tasks and customer support. 🔧 JOB DESCRIPTION: • Build PCs based on provided specifications and instructions • Install Windows, drivers, and test hardware components • Respond to customer emails and messages in professional English • Assist with packaging, order checking, and local deliveries when needed 🎯 REQUIREMENTS: • Good written English skills to communicate with customers • Experience building PCs (AMD/Intel platforms) • Logical thinking, attention to detail, and a strong sense of responsibility • Able to work on-site in Keswick (SA) for 4–5 shifts per week 💰 BENEFITS: • Competitive pay, based on experience and skill • Relaxed, supportive working environment with opportunities to learn more about PC hardware • IT or engineering students preferred 📩 If you’re interested, please send a short introduction and your CV to: 📧 inf******@******.au + click to reveal 📞 Or contact me directly (Mike – ******** 225 + click to reveal ) for more info. REVEAL_DETAILS

31A Ashford Rd, Keswick SA 5035, Australia

Negotiable Salary

Gumtree

Mobile IT Technician

Job Advertisement: Mobile IT Technician (Part-Time Casual) 📍 Location: Brisbane & Surrounding Suburbs We are a small, family-owned mobile IT business that’s growing—and we’re looking for an enthusiastic and reliable Part-Time Casual Mobile IT Technician to join our team! 🔧 About the Role: You’ll be visiting residential homes and small businesses, delivering a range of onsite IT support services including troubleshooting, software setup, virus removal, Wi-Fi configuration, and more. ✅ Requirements: • Strong technical knowledge across Windows, networking, and general troubleshooting • Excellent communication and customer service skills • Self-motivated with a strong work ethic • Your own vehicle and mobile phone • Ability to work independently and responsibly • ABN preferred but not essential 📅 Hours: • Casual/PT hours • Flexible scheduling based on job demand • Work mainly in Brisbane and surrounding areas 📩 How to Apply: Send your cover letter and CV to: 📧 bri******@******com + click to reveal REVEAL_DETAILS

106 Ann St, Brisbane City QLD 4000, Australia

Negotiable Salary

Computer Shop Weekend Sales Assistant62931707460995115

Gumtree

Computer Shop Weekend Sales Assistant

We are a computer shop in North Rocks (near Parramatta) looking for a weekend sales assistant, you will be required to work every second weekend (Sat & Sun) from 10am-5pm. Key Responsibilities: Greet and assist walk-in customers in a friendly and professional manner Understand customer needs and recommend suitable laptop models and accessories Explain product features, warranties, and promotions clearly Process sales using POS systems and handle payments accurately Restock displays and maintain store presentation Support online order pickups and customer returns/exchanges Maintain product knowledge of refurbished laptops and accessories Assist with basic troubleshooting or demo setup Keep the showroom clean, organised, and well-presented Report customer feedback, stock issues, or incidents to the store manager Key Skills & Experience: Laptop and desktop hardware knowledge is a must Prior retail or customer service experience preferred Interest or basic knowledge in laptops and consumer electronics Strong communication and interpersonal skills Ability to work independently Reliable, punctual, and available on weekends Ability to handle transactions and stock duties confidently

61 Woodbury St, North Rocks NSW 2151, Australia

Negotiable Salary

Desktop Support Officer - Site Lead (Education)63499836858241116

Workable

Desktop Support Officer - Site Lead (Education)

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our expanding team in Melbourne's Northern Suburbs. Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams. Requirements What you'll do: Lead and manage a medium-sized technical team in day-to-day operations. Personable with end-users developing a friendly bond with customers. Collaborating with your team to determine any processes that requires improvement or can be handled more efficiently. Effectively coordinating the escalation of tickets Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results. Identifying problems or requests which don't have an existing process and collaborate with your team to develop and implement one. Ensuring documentation and procedures are always up to date. Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations. Collaborating with other teams across our business to ensure a successful outcome for the customer. What you'll bring: Proven leadership experience to effectively manage and guide technical teams while ensuring seamless service delivery. A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures. A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders. Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances. Exposure to the education sector is desirable but not a necessity. Benefits Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Melbourne VIC, Australia

Negotiable Salary

Desktop Support Officer63499836470147117

Workable

Desktop Support Officer

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team in Darwin to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite. Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams. Requirements What You'll Do: Ensuring the smooth day to day operations of the customers operations. Personable with end-users developing a friendly bond with customers. Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently. Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results. Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one. Ensuring documentation and procedures are always up to date. Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations. Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer. What you’ll bring: A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures. A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders. Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances. Benefits Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Darwin NT, Australia

Negotiable Salary

Workable

Service Desk Analyst

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our growing team in Darwin. As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems. Requirements What You'll Do: Our customers' first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you're always resolving tickets from various customers while building a rapport with them. Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams. Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved. Communicating with customers through a variety of channels (phone, email and chat). Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday. What You'll Bring: Epic customer service skills Passion for helping others and a thirst for knowledge Technology enthusiast Communicating technical information in an easy way to understand Amazing time management, strong analytical and problem-solving skills Share in our passion for improvement, always looking for opportunities to improve Benefits Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Darwin NT, Australia

Negotiable Salary

Technical Support Engineer63499835563650119

Workable

Technical Support Engineer

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance’s technology within their own environment. A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution. This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance’s products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person’ with critical thinking skills and a desire to solve problems. Responsibilities Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further Having a comprehensive understanding of the product Understanding the individual use cases and needs of each customer Requirements Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US) Excellent interpersonal and communication skills, both verbal and written Desire to work in a customer-facing role Highly-detail oriented with a problem-solving attitude Organised with excellent time management skills with an ability to prioritise effectively Experience with customer-facing activities is desirable, but not essential

Sydney NSW, Australia

Negotiable Salary

24/7 Shift Service Technician - Data Centre633938652833301110

Workable

24/7 Shift Service Technician - Data Centre

Melbourne's team is expanding with a new Data Centre. Join our team from August 2025 Trade qualification- HVAC or Electrical or Mechanical or Fire Tailored CDC Academy and hands-on training provided 24/7 Shift - 2 days, 2 nights- 4 days off About Us: CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks. At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team. Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow. About the Role: In this role, you support a broad team of staff responsible for the maintenance, repair and incident response of critical services and systems covering Electrical, Mechanical and Fire. The Service Technician – Shift Team role will be the first to respond to alerts and alarms, assign the severity, prioritise the rectification and determine whether escalation is required to third party contractors. Shift team members will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risk to the infrastructure and buildings. The position will monitor the critical infrastructure 24 hours a day, 7 days a week and be able to make quick decisions on prioritisations and escalations based on their experience. The shift team assists with the monitoring of all contractors conducting critical work and ensures strict adherence to pre-defined MOPs. Other responsibilities include: Promptly responding to service requests and emergency faults. Conduct initial fault finding, determine causes, and implement remedies. Communicate repair timelines with internal teams for coordinated client communications. Perform critical switching to prevent disruptions in case of equipment failure. Ensure timely completion of planned maintenance, daily site reviews, and adherence to safety policies. Benefits, Training and Offerings: Our training program provides tailored content through our CDC Academy, specifically designed for individuals starting out in this role. You'll learn hands-on by shadowing and working alongside our experienced Service Technicians, gaining essential knowledge to develop your skillset. CDC offers excellent employment conditions and benefits such as: CDC Academy -Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career. CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing. Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family. Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice. Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program. CDC Social Events - CDC’s offers staff and their family’s inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings. About You: We are looking for a passionate person who has a trade or tertiary qualification in relevant fields (Electrical, Refrigeration, Mechanical, Mechatronics, Fire, or Telecommunications). 2+ years of experience in trade or critical facilities. Prior experience in critical infrastructure environments with adherence to strict procedures. Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS). Exposure to data center equipment, including CRAC units, UPS, generators, and fire systems. Demonstrated skills in managing critical infrastructure, utilizing electronic monitoring systems, fault-finding, and contributing to process improvements. Please note: this position works on a rotational 12hr shift roster (2 days, 2 nights – 4 off) Essential: Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance. How to Apply: If you're looking to be part of Australia and New Zealand's leading large-scale data centre innovator, submit your resume and cover letter by clicking Apply. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work. Closing Date: Applications close 11:59pm Sunday, 27th July

Brooklyn VIC 3012, Australia

Negotiable Salary

Workable

Support Technician

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Up to $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Mascot NSW 2020, Australia

A$80,000/year

Service Desk Administrator634998354913311112

Workable

Service Desk Administrator

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Administrator to join our growing team in Hobart. The Service Desk Administrator plays a critical role in the first-level support function of Centorrino Technologies, focusing on resolving client issues related to file access, storage, permissions, and printing. This position is responsible for responding to service desk tickets, providing exceptional customer service, and ensuring consistent and timely resolution of file and print-related incidents and requests. This role requires a strong understanding of Windows file systems, print management systems and hardware, and end-user troubleshooting. The ideal candidate will possess both technical expertise and excellent communication skills to effectively support end-users and maintain high client satisfaction. Requirements What You'll Do: Provide tier 1/2 support for File and Printer related incidents and service requests. Respond to, investigate, and resolve tickets related to file access, file shares, user permissions, folder redirection, and mapped drives. Provide support for print-related issues including printer queue errors, driver configuration, printer mapping, and connectivity issues. Administer shared and network drive permissions in Active Directory or equivalent platforms. Configure and support user access to shared folders and secure print environments. Troubleshoot group policy-related file and print issues. Assist in maintaining and managing print servers, queues, and associated infrastructure. Escalate unresolved issues to the next level of support in accordance with SLAs. Document all work performed in the ticketing system. Proactively identify and report trends in recurring issues. Liaise with third-party vendors as required to support print management hardware/software. Participate in continuous improvement of documentation and knowledge base for file and print incidents. Deliver outstanding customer service via phone, email, remote sessions, and face-to-face interactions. What You'll Bring: Solid experience in a Level 1 or 2 Service Desk or Technical Support role. Strong experience with Microsoft Windows (10/11), Windows Server environments (2012R2/2016/2019/2022). Proficient in Active Directory user and group management. Familiar with printer and queue management (e.g., PaperCut, Windows Print Server). Knowledge of SMB/CIFS file sharing protocols and mapped network drives. Understanding of permission inheritance, security groups, and NTFS permissions. Experience using remote desktop tools ITIL experience or understanding of service management practices preferred. Excellent customer service and communication skills. Experience using a ticketing system such as ConnectWise. Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders. Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines. Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly. Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment. Benefits Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Hobart TAS 7000, Australia

Negotiable Salary

Desktop Support Officer (Education)633938606471701113

Workable

Desktop Support Officer (Education)

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team in Melbourne's Northern Suburbs to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site. Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams. Requirements What You'll Do: Ensuring the smooth day to day operations of the customers operations. Personable with end-users developing a friendly bond with customers. Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently. Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results. Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one. Ensuring documentation and procedures are always up to date. Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations. Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer. What You'll Bring: A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures. Proven leadership experience and the ability to effectively manage and motivate a team A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders. Benefits Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Melbourne VIC, Australia

Negotiable Salary

Workable

Support Technician

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Entra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Between $65k and $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Melbourne VIC, Australia

A$65,000-80,000/year

Workable

Support Technician

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Adelaide, Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Between $65k and $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Adelaide SA, Australia

A$65,000-80,000/year

Service Centre Analyst634998337649931116

Workable

Service Centre Analyst

We have just started the search for a number of highly motivated individuals to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people want to deepen their Service Centre skills and work in large, welcoming team to support very significant Queensland institutions. This role could be your next big thing if you pride yourself on your teamwork, professionalism and ability to work well under pressure. Role In this role you will be expected to support: Microsoft Server and Desktop products Active Directory & Exchange access management Citrix hosted desktop environments Desktop hardware configuring & troubleshooting Proven track record of success in a Helpdesk/Service Desk environment The following would also be viewed advantageously: Experience and strong working knowledge of ticketing systems, SLA’s and time sheeting ITIL understanding, specifically around best practice IT services, operations and processes A history of outstanding performance in customer service roles Requirements As a Service Centre Analyst, you will demonstrate most, if not all of these skills and abilities: Strong attention-to-detail, highly developed problem solving and troubleshooting abilities; Initiative and flexibility within the workplace; Energy, integrity, reliability and accountability are must-haves for this position; Excellent time management skills; Well-developed written & verbal communication skills; and Superior interpersonal skills in order to communicate effectively with our clients’ staff at all levels. Benefits This is an exciting opportunity to join a growing ICT Service Centre in a great CBD location, with a wonderful team culture and supportive working environment. There are a number of opportunities for you to learn and develop your career in IT with ample training provided on successful appointment into the role. We have a range of immediate opportunities available across Level 1, 2 and 3 so apply now!

Brisbane QLD, Australia

Negotiable Salary

Workable

IT System Technician

About LifeByte Founded in 2017, we are dedicated to fostering an ecosystem of seamless resource exchange, where efficiency and precision are paramount. With cutting-edge solutions, we empower businesses to thrive and individuals to unlock their full potential. Committed to high-tech innovation, we are actively reshaping the future, one Byte at a Time. About The Role Are you passionate about building secure, seamless, and scalable IT environments? We’re looking for a proactive and solutions-driven IT Systems & Security Administrator to take ownership of our internal systems infrastructure. In this role, you’ll lead the configuration and administration of Microsoft 365 services, Jira platforms, and enterprise access control tools—empowering teams across the business to work efficiently and securely. Job Description Microsoft 365 Configuration: Administer and configure Microsoft 365 services, including user accounts, security groups, SharePoint, Teams, Exchange, and OneDrive. Jira Administration: Configure and manage Jira workflows, permissions, and user roles to ensure optimal usage across teams. Integrate Jira with other tools as needed. Jira Service Management: Manage and optimize Jira Service Management for IT service requests, incident management, and change requests to ensure smooth internal processes. Access Control Management: Implement and manage access permissions for internal systems, ensuring users have the appropriate level of access based on their roles and responsibilities. Single Sign-On (SSO) Configuration: Set up and maintain SSO solutions across systems, including Microsoft Azure AD, ensuring smooth authentication processes for users. Security Policy Enforcement: Design and enforce security policies, including password policies, multi-factor authentication (MFA), and encryption standards, in accordance with best practices and regulatory requirements. User Provisioning and De-Provisioning: Ensure efficient and secure processes for onboarding and offboarding employees, including creating user accounts, assigning roles, and revoking access when necessary. System Lifecycle Management: Set up and manage internal systems to meet business needs, ensure secure integration with existing platforms, and maintain alignment with IT security and compliance standards. Mobile Device Management (MDM): Deploy and manage mobile and endpoint devices using Microsoft Intune (for Windows and Android) and Jamf (for Apple devices). Enforce security policies, ensure compliance, and provide remote support capabilities across all managed devices. System and Network Security: Monitor system logs and perform regular audits to ensure compliance with security policies. Respond to and mitigate security incidents. Automation and Scripting: Automate repetitive tasks related to user management, access control, and system configurations using PowerShell, Bash, or other scripting languages. Compliance and Auditing: Ensure that systems meet compliance standards such as GDPR, HIPAA, or other relevant regulations, and participate in internal and external audits. Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field. 3+ years of experience in system administration or IT systems configuration. Expertise in Microsoft 365 administration including Exchange Online, Teams, SharePoint, and OneDrive. Experience in Jira administration (user roles, permissions, and workflow configurations). Experience in Jira Service Management for handling IT service requests and change management. Strong knowledge of SSO technologies, particularly Microsoft Azure AD and other identity management platforms. Familiarity with access control policies and user lifecycle management (provisioning, de-provisioning). Hands-on experience with cybersecurity best practices, including MFA, encryption, and vulnerability management. Strong proficiency in scripting languages such as PowerShell and Bash for automating tasks. Experience with cloud platforms (Azure, AWS) is a plus. Benefits Hybrid working arrangement - 2 Days WFH Opportunities for enriching career growth, including exposure to regional contexts Complimentary snacks and beverages available in the office pantry Healthcare coverage (medical, dental, optical), gym benefits Flexibility in smart casual dress code Young, vibrant and open work culture

Sydney NSW, Australia

Negotiable Salary

Service Desk Analyst - Hybrid633938365177621118

Workable

Service Desk Analyst - Hybrid

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our growing team in Rockhampton, QLD. As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems. Requirements What You'll Do: Our customers' first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you're always resolving tickets from various customers while building a rapport with them. Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams. Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved. Communicating with customers through a variety of channels (phone, email and chat). Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday. What You'll Bring: Epic customer service skills Passion for helping others and a thirst for knowledge Technology enthusiast Communicating technical information in an easy way to understand Amazing time management, strong analytical and problem-solving skills Share in our passion for improvement, always looking for opportunities to improve Benefits Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Rockhampton City QLD 4700, Australia

Negotiable Salary

Part Time IT Technician Computer, Phone repair, Networking628853551842581119

Gumtree

Part Time IT Technician Computer, Phone repair, Networking

H&M Professional Computers is your one-stop shop for all your IT needs. We're a well-established computer store in Glenroy, known for providing reliable and friendly IT support to both homes and businesses across the Northern suburbs. We are seeking a motivated and tech-savvy individual to join our team as a Part-Time IT Technician. This role involves providing technical support, repairing computer hardware and mobile phone. Key Responsibilities: Provide first-line technical support to users in-person in shop. Troubleshoot and resolve hardware and software issues. Assist with network security and internet connectivity problems in the office and onsite customer location Required Skills and Qualifications: Strong understanding of computer hardware and software. Experience with networking concepts and troubleshooting techniques. Excellent problem-solving and analytical skills. Strong communication skills, both verbal and written. Ability to work independently and as part of a team. A+ certification or equivalent experience preferred. own car with driving license To Apply: Please submit your resume and cover letter to job******@******.au + click to reveal We offer a competitive hourly rate based on experience. REVEAL_DETAILS

40 Centre Walk, Glenroy VIC 3046, Australia

Negotiable Salary

Casual Tech Support & Business Expansion Melbourne628853551438111120

Gumtree

Casual Tech Support & Business Expansion Melbourne

Are you tech-savvy and looking to earn extra income while keeping your current job? We’re expanding in Melbourne and seeking casual support from individuals who understand technology and want to help others turn their bills into income. Who We’re Looking For:  • Comfortable with tech and digital tools  • Self-motivated and goal-driven  • Great communicators and relationship builders  • No sales experience needed  • Must be currently employed or actively engaged What You’ll Do:  • Refer customers or potential partners  • Provide light tech support or on-boarding help  • Earn commission for every successful referral  • Work flexibly – performance-based pay ???? Interested? Send me your phone number and let’s talk.

61 Qv Urban Mkt, Melbourne VIC 3000, Australia

Negotiable Salary

SYSTEM AND NETWORK ENGINEER628853551046411121

Gumtree

SYSTEM AND NETWORK ENGINEER

SYSTEM AND NETWORK ENGINEER Sydney City, NSW We are China Squared Pty Ltd trading as Silk Cafe and Restaurant, a fully licensed restaurant near Town Hall. Salary ranges from $77,000 to $83,000. With the current trend and demand as well as future growth of the business, Silk and Café Restaurant is looking for a full-time System and Network Engineer with a strong background in supporting network and interne! Security within food service and restaurant environments. The candidate will be responsible for the development and maintenance of all networks technical support, market data analysis and externa! network operation services for the company, working with externa! suppliers and interna! teams, and using technical resources to expand and grow the company operation. In addition, the candidate will also manage the overall network system of the subsidiary companies. Skilled in maintaining point of sale (POS) systems, managing network connectivity, ensuring cybersecurity compliance, and providing timely technical support to minimize downtime in fast-paced operations. Duties and responsibilities include (but not limited to): Analyze the company's business needs and existing network infrastructure, update, design, install, configure, test, maintain and manage the company's wired and wireless networks. to ensure that the network is configured for optimal performance. Manage and administer computer network technical equipment and hosts, including routers, computers, telephones, printers, CCTV monitoring equipment, network order equipment, etc. Troubleshoot, diagnose, and resolve network problems and emergencies, record network fault diagnosis, and provide fault solutions and network maintenance documents. Install and maintain internal information system security (finance, attendance, etc.), set user accounts, permissions and passwords to ensure the normal operation of all systems and data security. Design and maintain database schema, data structures, tables, dictionaries, and naming conventions to ensure the accuracy and completeness of all data master files. Monitor and analyze network traffic to ensure network security and maximize network performance. Protecting data, software and hardware by coordinating, planning and implementing network security measures for the customers and the business. Provide network programming to support business needs. Collect and analyze large amounts of data from multiple sources, including marketing platforms, social media, and customer databases, and produce visual reports to management. Work closely with the management to continuously monitor and analyze marketing performance and industry trends and provide optimization and improvement suggestions. Oversee the company's technology vision and guide the company's strategic direction, development and future growth. Provide support for marketing by contributing marketing materials for the company. Manages the overall network infrastructure including not limited to Installing, configuring, testing, maintaining and administering new and upgraded networks, software, database applications, servers and workstations for the subsidiary companies. Skills requirements: Bachelor's degree in ICT or related field. Three or more years of relevant experience in networking, systems and hardware Network Design, Cisco Enterprise Routing/Switching. Hands-on experience with networking, routing, and switching. Strong technical knowledge of VLAN, EVPN, IP routing, TCP/IP, OSPF, BGP, eBGP, Wi-Fi. Proficiency in at least one of Openstack, SDN, NFV, load balancers, virtualization, Linux tools. Knowledge and experience using computers and software applications, especially Microsoft products. Firewall, Internet VPN remote implementation, emergency troubleshooting capabilities, and excellent documentation skills. Email: edi******@******com + click to reveal REVEAL_DETAILS

Shop 6.06, Level 56/29 Martin Pl, Sydney NSW 2000, Australia

A$77,000-83,000/year

Workable

Support Technician

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Entra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Between $65k and $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Brisbane QLD, Australia

A$65,000-80,000/year

Workable

Support Technician

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Canberra, Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Entra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Between $65k and $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Canberra ACT, Australia

A$65,000-80,000/year

Desktop Support Analyst634998394562591124

Workable

Desktop Support Analyst

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Analyst to join our team in Coburg to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our head office. Requirements Here's what you’ll be doing: Assisting in onboarding and offboarding team members, which includes setting up user accounts and devices, as well as guiding new hires through their first day. Conducting device imaging and secure data erasure tasks. Physically arranging desks and IT equipment for optimal setup. Providing desktop support to our end-users. Promptly addressing and reporting any cyber security issues or incidents. Providing basic application support to our end-users. Resolving urgent issues with end-user machines that hinder job performance. Processing assigned helpdesk tickets on a day-to-day basis. Managing our asset tracking system, including tagging physical assets and data entry. Allocating assets and ensuring accurate records through the check-in and check-out process. Creating, updating, and maintaining documentation, such as checklists, processes, and knowledge base articles. Assisting with Audio/Visual systems, including video conferencing setups, TVs, sound systems, etc. Overseeing day-to-day office/building automation systems. Setting up and managing company-wide live broadcast events. Here’s what you’ll bring: Excellent verbal and written communication skills. Customer service mindset. Energy and enthusiasm. Ability to explain technical concepts to non-technical individuals. Meticulous approach to tasks and problems. Drive for continuous learning and improvement. Self-motivation and task management skills. Intermediate experience with Windows 10/11 and MacOS devices. Benefits Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Coburg VIC 3058, Australia

Negotiable Salary

IT Level 2 Support Technician634998311605781125

Workable

IT Level 2 Support Technician

About Ticketek Entertainment Group Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners. About the Role We are seeking a skilled and experienced IT Level 2 Support Technician to join the Enterprise IT Team. The IT Support Level 2 technician plays a crucial role in maintaining and enhancing the functionality of our IT systems ensuring that our people can perform their tasks efficiently. They are responsible for maintaining system functionality, document solutions and from time to time collaborate with other technology teams across the business to support business operations. About the Role Ticket Resolution and Documentation: Resolve escalated Level 2 tickets with enthusiasm, timeliness, and professionalism. Ensure all tickets are closed and reference material provided. Network and Infrastructure Support: Perform daily systems maintenance and monitor performance across internal and venue networks Manage user accounts and permissions across hybrid AD and Entra ID (Azure AD) Support core infrastructure including Juniper switches, Cisco ASA firewalls, AWS tunnels, and Windows servers Implement patching, backups, and configuration baselines in line with change management practices Collaboration and Development: Collaborate with other IT professionals (e.g., software developers, system engineers) to resolve complex issues. Assist in the development of processes and procedures related to IT Support and administration activities. Participate in large scale infrastructure changes, Compliance and Security: Maintain secure configurations across endpoints using Microsoft Defender and SentinelOne Enforce MFA, Conditional Access, and password hygiene as per security policy Contribute to phishing simulations and awareness campaigns, including regional training rollouts Maintain up-to-date audit documentation for SOC 2 and PCI-DSS requirements Requirements About You 2-3 years of Level 2 IT Support experience, with certifications in CompTIA, CCNA, Microsoft 365 Expert, and relevant Juniper certification. Industry certifications in CompTIA, CCNA, Microsoft 365, or relevant Juniper/Intune tracks Proficiency in Microsoft Intune (Autopilot, compliance policies), Microsoft 365 (Exchange, Teams, SharePoint), and Entra ID / Azure Strong understanding of EDR/MDR platforms including Microsoft Defender and SentinelOne Solid knowledge of IP networking, DHCP scopes, VLANs, firewall rules, and site-to-site VPNs Experience using HaloITSM, Atera, and remote troubleshooting tools Ability to follow formal change management procedures and contribute to root-cause analysis Excellent verbal and written communication, with ability to write clear documentation Adaptable and able to work autonomously in fast-moving environments with limited supervision Other Key Considerations Due to the nature of this role, you may be required to lift, carry, and move equipment of us to 20kg across the office environment. Salary $80k-$100k base salary + super ( depending on relevant expereince) Benefits Here’s a taste of what Ticketek offers: Complimentary event tickets Birthday and volunteering leave Wellbeing discounts & flu vaccinations Paid parental leave & free employee support (EAP) Global rewards and recognition Learning, development & career pathways A diverse, inclusive, and passionate team Equal Opportunities TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. *Only direct applications will be considered. No recruiters please*

Sydney NSW, Australia

A$80,000-100,000/year

Workable

Support Technician

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Perth, Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Between $65k and $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Bentley WA 6102, Australia

A$65,000-80,000/year