Service Desk Analyst

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our expanding team in Melbourne's Northern Suburbs. Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams. Requirements What you'll do: Lead and manage a medium-sized technical team in day-to-day operations. Personable with end-users developing a friendly bond with customers. Collaborating with your team to determine any processes that requires improvement or can be handled more efficiently. Effectively coordinating the escalation of tickets  Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results. Identifying problems or requests which don't have an existing process and collaborate with your team to develop and implement one. Ensuring documentation and procedures are always up to date. Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations. Collaborating with other teams across our business to ensure a successful outcome for the customer.  What you'll bring: Proven leadership experience to effectively manage and guide technical teams while ensuring seamless service delivery. A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures. A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders. Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances. Exposure to the education sector is desirable but not a necessity. Benefits Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.   CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.   Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

SYSTEM AND NETWORK ENGINEER Sydney City, NSW We are China Squared Pty Ltd trading as Silk Cafe and Restaurant, a fully licensed restaurant near Town Hall. Salary ranges from $77,000 to $83,000. With the current trend and demand as well as future growth of the business, Silk and Café Restaurant is looking for a full-time System and Network Engineer with a strong background in supporting network and interne! Security within food service and restaurant environments. The candidate will be responsible for the development and maintenance of all networks technical support, market data analysis and externa! network operation services for the company, working with externa! suppliers and interna! teams, and using technical resources to expand and grow the company operation. In addition, the candidate will also manage the overall network system of the subsidiary companies. Skilled in maintaining point of sale (POS) systems, managing network connectivity, ensuring cybersecurity compliance, and providing timely technical support to minimize downtime in fast-paced operations. Duties and responsibilities include (but not limited to): Analyze the company's business needs and existing network infrastructure, update, design, install, configure, test, maintain and manage the company's wired and wireless networks. to ensure that the network is configured for optimal performance. Manage and administer computer network technical equipment and hosts, including routers, computers, telephones, printers, CCTV monitoring equipment, network order equipment, etc. Troubleshoot, diagnose, and resolve network problems and emergencies, record network fault diagnosis, and provide fault solutions and network maintenance documents. Install and maintain internal information system security (finance, attendance, etc.), set user accounts, permissions and passwords to ensure the normal operation of all systems and data security. Design and maintain database schema, data structures, tables, dictionaries, and naming conventions to ensure the accuracy and completeness of all data master files. Monitor and analyze network traffic to ensure network security and maximize network performance. Protecting data, software and hardware by coordinating, planning and implementing network security measures for the customers and the business. Provide network programming to support business needs. Collect and analyze large amounts of data from multiple sources, including marketing platforms, social media, and customer databases, and produce visual reports to management. Work closely with the management to continuously monitor and analyze marketing performance and industry trends and provide optimization and improvement suggestions. Oversee the company's technology vision and guide the company's strategic direction, development and future growth. Provide support for marketing by contributing marketing materials for the company. Manages the overall network infrastructure including not limited to Installing, configuring, testing, maintaining and administering new and upgraded networks, software, database applications, servers and workstations for the subsidiary companies. Skills requirements: Bachelor's degree in ICT or related field. Three or more years of relevant experience in networking, systems and hardware Network Design, Cisco Enterprise Routing/Switching. Hands-on experience with networking, routing, and switching. Strong technical knowledge of VLAN, EVPN, IP routing, TCP/IP, OSPF, BGP, eBGP, Wi-Fi. Proficiency in at least one of Openstack, SDN, NFV, load balancers, virtualization, Linux tools. Knowledge and experience using computers and software applications, especially Microsoft products. Firewall, Internet VPN remote implementation, emergency troubleshooting capabilities, and excellent documentation skills. Email: edi******@******com + click to reveal REVEAL_DETAILS

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team in Darwin to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite. Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams. Requirements What You'll Do: Ensuring the smooth day to day operations of the customers operations. Personable with end-users developing a friendly bond with customers. Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently. Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results. Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one. Ensuring documentation and procedures are always up to date. Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations. Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer. What you’ll bring: A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures. A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders. Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances. Benefits Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.   CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.   Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

H&M Professional Computers is your one-stop shop for all your IT needs. We're a well-established computer store in Glenroy, known for providing reliable and friendly IT support to both homes and businesses across the Northern suburbs. We are seeking a motivated and tech-savvy individual to join our team as a Part-Time IT Technician. This role involves providing technical support, repairing computer hardware and mobile phone. Key Responsibilities: Provide first-line technical support to users in-person in shop. Troubleshoot and resolve hardware and software issues. Assist with network security and internet connectivity problems in the office and onsite customer location Required Skills and Qualifications: Strong understanding of computer hardware and software. Experience with networking concepts and troubleshooting techniques. Excellent problem-solving and analytical skills. Strong communication skills, both verbal and written. Ability to work independently and as part of a team. A+ certification or equivalent experience preferred. own car with driving license To Apply: Please submit your resume and cover letter to job******@******.au + click to reveal We offer a competitive hourly rate based on experience. REVEAL_DETAILS

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance’s technology within their own environment. A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution. This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance’s products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person’ with critical thinking skills and a desire to solve problems. Responsibilities Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further Having a comprehensive understanding of the product Understanding the individual use cases and needs of each customer Requirements Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US) Excellent interpersonal and communication skills, both verbal and written Desire to work in a customer-facing role Highly-detail oriented with a problem-solving attitude Organised with excellent time management skills with an ability to prioritise effectively Experience with customer-facing activities is desirable, but not essential

Are you tech-savvy and looking to earn extra income while keeping your current job? We’re expanding in Melbourne and seeking casual support from individuals who understand technology and want to help others turn their bills into income. Who We’re Looking For:
 • Comfortable with tech and digital tools
 • Self-motivated and goal-driven
 • Great communicators and relationship builders 
• No sales experience needed
 • Must be currently employed or actively engaged What You’ll Do:
 • Refer customers or potential partners
 • Provide light tech support or on-boarding help
 • Earn commission for every successful referral
 • Work flexibly – performance-based pay ???? Interested?
Send me your phone number and let’s talk.