Support Technician

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Up to $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Dedicated ICT Support professional with over 8 years of experience in ICT support, database administration, and network administration. Seeking to leverage my expertise in troubleshooting, system optimization, and user support to contribute to the success. Committed to enhancing operational efficiency and delivering high-quality technical solutions. Looking forward to bringing strong analytical skills and a proactive approach to help streamline IT processes and support organizational goals. Pls contact me if any job available.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Adelaide, Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Between $65k and $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Reliable IT Support for Small to Medium Local Businesses – 24/7 Premium Support Available Looking for dependable and affordable IT support? We specialize in helping local small to medium-sized businesses with all types of IT needs – from networking and server setup to troubleshooting and ongoing maintenance. ✅ Fast response times ✅ Tailored support for your business ✅ One-off jobs or ongoing support plans ✅ 24/7 support available for premium customers Let us take care of your IT, so you can focus on running your business. 📞 Contact us today for a free consultation!

About Ticketek Entertainment Group Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget.  In a distracted world where nothing beats real human moments, We make life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners. About the Role We are seeking a skilled and experienced IT Level 2 Support Technician to join the Enterprise IT Team. The IT Support Level 2 technician plays a crucial role in maintaining and enhancing the functionality of our IT systems ensuring that our people can perform their tasks efficiently. They are responsible for maintaining system functionality, document solutions and from time to time collaborate with other technology teams across the business to support business operations. About the Role Ticket Resolution and Documentation: Resolve escalated Level 2 tickets with enthusiasm, timeliness, and professionalism. Ensure all tickets are closed and reference material provided. Network and Infrastructure Support: Perform daily systems maintenance and monitor performance across internal and venue networks Manage user accounts and permissions across hybrid AD and Entra ID (Azure AD) Support core infrastructure including Juniper switches, Cisco ASA firewalls, AWS tunnels, and Windows servers Implement patching, backups, and configuration baselines in line with change management practices Collaboration and Development: Collaborate with other IT professionals (e.g., software developers, system engineers) to resolve complex issues. Assist in the development of processes and procedures related to IT Support and administration activities. Participate in large scale infrastructure changes, Compliance and Security: Maintain secure configurations across endpoints using Microsoft Defender and SentinelOne Enforce MFA, Conditional Access, and password hygiene as per security policy Contribute to phishing simulations and awareness campaigns, including regional training rollouts Maintain up-to-date audit documentation for SOC 2 and PCI-DSS requirements Requirements About You 2-3 years of Level 2 IT Support experience, with certifications in CompTIA, CCNA, Microsoft 365 Expert, and relevant Juniper certification. Industry certifications in CompTIA, CCNA, Microsoft 365, or relevant Juniper/Intune tracks Proficiency in Microsoft Intune (Autopilot, compliance policies), Microsoft 365 (Exchange, Teams, SharePoint), and Entra ID / Azure Strong understanding of EDR/MDR platforms including Microsoft Defender and SentinelOne Solid knowledge of IP networking, DHCP scopes, VLANs, firewall rules, and site-to-site VPNs Experience using HaloITSM, Atera, and remote troubleshooting tools Ability to follow formal change management procedures and contribute to root-cause analysis Excellent verbal and written communication, with ability to write clear documentation Adaptable and able to work autonomously in fast-moving environments with limited supervision Other Key Considerations Due to the nature of this role, you may be required to lift, carry, and move equipment of us to 20kg across the office environment. Salary $80k-$100k base salary + super ( depending on relevant expereince) Benefits Here’s a taste of what Ticketek offers: Complimentary event tickets Birthday and volunteering leave Wellbeing discounts & flu vaccinations Paid parental leave & free employee support (EAP) Global rewards and recognition Learning, development & career pathways A diverse, inclusive, and passionate team Equal Opportunities TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. *Only direct applications will be considered. No recruiters please*

We are looking for a part-time computer technician to join our family business. Looking in Glen Waverley, Ferntree Gully, Dandenong, and nearby areas. This is a mobile technician job — you’ll need to visit customers. You should be able to troubleshoot Windows, Mac, laptop hardware, and software, and fix Wi-Fi issues. We are happy to pay hourly or by ABN. Rate depends on experience. Please send your experience and contact details.