Support Technician

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Administrator to join our growing team in Hobart. The Service Desk Administrator plays a critical role in the first-level support function of Centorrino Technologies, focusing on resolving client issues related to file access, storage, permissions, and printing. This position is responsible for responding to service desk tickets, providing exceptional customer service, and ensuring consistent and timely resolution of file and print-related incidents and requests.  This role requires a strong understanding of Windows file systems, print management systems and hardware, and end-user troubleshooting. The ideal candidate will possess both technical expertise and excellent communication skills to effectively support end-users and maintain high client satisfaction.    Requirements What You'll Do: Provide tier 1/2 support for File and Printer related incidents and service requests.  Respond to, investigate, and resolve tickets related to file access, file shares, user permissions, folder redirection, and mapped drives.  Provide support for print-related issues including printer queue errors, driver configuration, printer mapping, and connectivity issues.  Administer shared and network drive permissions in Active Directory or equivalent platforms.  Configure and support user access to shared folders and secure print environments.  Troubleshoot group policy-related file and print issues.  Assist in maintaining and managing print servers, queues, and associated infrastructure.  Escalate unresolved issues to the next level of support in accordance with SLAs.  Document all work performed in the ticketing system.  Proactively identify and report trends in recurring issues.  Liaise with third-party vendors as required to support print management hardware/software.  Participate in continuous improvement of documentation and knowledge base for file and print incidents.  Deliver outstanding customer service via phone, email, remote sessions, and face-to-face interactions.  What You'll Bring: Solid experience in a Level 1 or 2 Service Desk or Technical Support role.  Strong experience with Microsoft Windows (10/11), Windows Server environments (2012R2/2016/2019/2022).  Proficient in Active Directory user and group management.  Familiar with printer and queue management (e.g., PaperCut, Windows Print Server).  Knowledge of SMB/CIFS file sharing protocols and mapped network drives.  Understanding of permission inheritance, security groups, and NTFS permissions.  Experience using remote desktop tools  ITIL experience or understanding of service management practices preferred.  Excellent customer service and communication skills.  Experience using a ticketing system such as ConnectWise.  Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders.  Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.  Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.  Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.  Benefits Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.   CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.   Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

We have just started the search for a number of highly motivated individuals to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people want to deepen their Service Centre skills and work in large, welcoming team to support very significant Queensland institutions. This role could be your next big thing if you pride yourself on your teamwork, professionalism and ability to work well under pressure. Role In this role you will be expected to support: Microsoft Server and Desktop products Active Directory & Exchange access management Citrix hosted desktop environments Desktop hardware configuring & troubleshooting Proven track record of success in a Helpdesk/Service Desk environment The following would also be viewed advantageously: Experience and strong working knowledge of ticketing systems, SLA’s and time sheeting ITIL understanding, specifically around best practice IT services, operations and processes A history of outstanding performance in customer service roles Requirements As a Service Centre Analyst, you will demonstrate most, if not all of these skills and abilities: Strong attention-to-detail, highly developed problem solving and troubleshooting abilities; Initiative and flexibility within the workplace; Energy, integrity, reliability and accountability are must-haves for this position; Excellent time management skills; Well-developed written & verbal communication skills; and Superior interpersonal skills in order to communicate effectively with our clients’ staff at all levels. Benefits This is an exciting opportunity to join a growing ICT Service Centre in a great CBD location, with a wonderful team culture and supportive working environment. There are a number of opportunities for you to learn and develop your career in IT with ample training provided on successful appointment into the role. We have a range of immediate opportunities available across Level 1, 2 and 3 so apply now!

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Entra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Between $65k and $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Entra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Between $65k and $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients. We are looking for the best MSP-specialised Service Desk professional in Perth, Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today? We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop We seek the best clients for our team to work with as well as the best people to support our clients We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team! Duties Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments Delivering the support of Azure Intra, Hyper-V (but not V-Ware :( and Citrix cloud infrastructure Performing a wide variety of support across many technologies, using automations and AI to deliver fast support to clients Occasional onsite and project team work to deploy solutions for customers Working with highly experienced solutions experts to maintain best practice environments Requirements Advanced understanding of end user support and Active Directory Comprehensive knowledge of Windows Server, Azure and Exchange Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking An understanding of ticketing systems and customer service principles Great comms coupled with a genuine desire to understand your customers and help them Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Between $65k and $80k + super as part of a competitive package including that includes salary, training and flexible arrangements All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor program We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our growing team in Darwin. As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems. Requirements What You'll Do: Our customers' first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you're always resolving tickets from various customers while building a rapport with them. Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams. Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved. Communicating with customers through a variety of channels (phone, email and chat). Providing support on a shift basis covering between the hours of 7am and 7pm, Monday to Friday. What You'll Bring: Epic customer service skills Passion for helping others and a thirst for knowledge Technology enthusiast Communicating technical information in an easy way to understand Amazing time management, strong analytical and problem-solving skills Share in our passion for improvement, always looking for opportunities to improve Benefits Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.   CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.   Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.