Technical Support Engineer

About Ticketek Entertainment Group Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget.  In a distracted world where nothing beats real human moments, We make life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners. About the Role We are seeking a skilled and experienced IT Level 2 Support Technician to join the Enterprise IT Team. The IT Support Level 2 technician plays a crucial role in maintaining and enhancing the functionality of our IT systems ensuring that our people can perform their tasks efficiently. They are responsible for maintaining system functionality, document solutions and from time to time collaborate with other technology teams across the business to support business operations. About the Role Ticket Resolution and Documentation: Resolve escalated Level 2 tickets with enthusiasm, timeliness, and professionalism. Ensure all tickets are closed and reference material provided. Network and Infrastructure Support: Perform daily systems maintenance and monitor performance across internal and venue networks Manage user accounts and permissions across hybrid AD and Entra ID (Azure AD) Support core infrastructure including Juniper switches, Cisco ASA firewalls, AWS tunnels, and Windows servers Implement patching, backups, and configuration baselines in line with change management practices Collaboration and Development: Collaborate with other IT professionals (e.g., software developers, system engineers) to resolve complex issues. Assist in the development of processes and procedures related to IT Support and administration activities. Participate in large scale infrastructure changes, Compliance and Security: Maintain secure configurations across endpoints using Microsoft Defender and SentinelOne Enforce MFA, Conditional Access, and password hygiene as per security policy Contribute to phishing simulations and awareness campaigns, including regional training rollouts Maintain up-to-date audit documentation for SOC 2 and PCI-DSS requirements Requirements About You 2-3 years of Level 2 IT Support experience, with certifications in CompTIA, CCNA, Microsoft 365 Expert, and relevant Juniper certification. Industry certifications in CompTIA, CCNA, Microsoft 365, or relevant Juniper/Intune tracks Proficiency in Microsoft Intune (Autopilot, compliance policies), Microsoft 365 (Exchange, Teams, SharePoint), and Entra ID / Azure Strong understanding of EDR/MDR platforms including Microsoft Defender and SentinelOne Solid knowledge of IP networking, DHCP scopes, VLANs, firewall rules, and site-to-site VPNs Experience using HaloITSM, Atera, and remote troubleshooting tools Ability to follow formal change management procedures and contribute to root-cause analysis Excellent verbal and written communication, with ability to write clear documentation Adaptable and able to work autonomously in fast-moving environments with limited supervision Other Key Considerations Due to the nature of this role, you may be required to lift, carry, and move equipment of us to 20kg across the office environment. Salary $80k-$100k base salary + super ( depending on relevant expereince) Benefits Here’s a taste of what Ticketek offers: Complimentary event tickets Birthday and volunteering leave Wellbeing discounts & flu vaccinations Paid parental leave & free employee support (EAP) Global rewards and recognition Learning, development & career pathways A diverse, inclusive, and passionate team Equal Opportunities TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. *Only direct applications will be considered. No recruiters please*

📢 PART-TIME/FULL-TIME POSITION AVAILABLE – PC BUILDING, WINDOWS INSTALLATION, HARDWARE TESTING & CUSTOMER SERVICE SUPPORT 💻 MIKE PC AU is looking for a part-time student with strong English skills and a passion for technology to assist with technical tasks and customer support. 🔧 JOB DESCRIPTION: • Build PCs based on provided specifications and instructions • Install Windows, drivers, and test hardware components • Respond to customer emails and messages in professional English • Assist with packaging, order checking, and local deliveries when needed 🎯 REQUIREMENTS: • Good written English skills to communicate with customers • Experience building PCs (AMD/Intel platforms) • Logical thinking, attention to detail, and a strong sense of responsibility • Able to work on-site in Keswick (SA) for 4–5 shifts per week 💰 BENEFITS: • Competitive pay, based on experience and skill • Relaxed, supportive working environment with opportunities to learn more about PC hardware • IT or engineering students preferred 📩 If you’re interested, please send a short introduction and your CV to: 📧 inf******@******.au + click to reveal 📞 Or contact me directly (Mike – ******** 225 + click to reveal ) for more info. REVEAL_DETAILS

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.  We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Analyst to join our team in Coburg to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our head office. Requirements Here's what you’ll be doing: Assisting in onboarding and offboarding team members, which includes setting up user accounts and devices, as well as guiding new hires through their first day. Conducting device imaging and secure data erasure tasks. Physically arranging desks and IT equipment for optimal setup. Providing desktop support to our end-users. Promptly addressing and reporting any cyber security issues or incidents. Providing basic application support to our end-users. Resolving urgent issues with end-user machines that hinder job performance. Processing assigned helpdesk tickets on a day-to-day basis. Managing our asset tracking system, including tagging physical assets and data entry. Allocating assets and ensuring accurate records through the check-in and check-out process. Creating, updating, and maintaining documentation, such as checklists, processes, and knowledge base articles. Assisting with Audio/Visual systems, including video conferencing setups, TVs, sound systems, etc. Overseeing day-to-day office/building automation systems. Setting up and managing company-wide live broadcast events. Here’s what you’ll bring: Excellent verbal and written communication skills. Customer service mindset. Energy and enthusiasm. Ability to explain technical concepts to non-technical individuals. Meticulous approach to tasks and problems. Drive for continuous learning and improvement. Self-motivation and task management skills. Intermediate experience with Windows 10/11 and MacOS devices. Benefits Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.   CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.   Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Job Advertisement: Mobile IT Technician (Part-Time Casual) 📍 Location: Brisbane & Surrounding Suburbs We are a small, family-owned mobile IT business that’s growing—and we’re looking for an enthusiastic and reliable Part-Time Casual Mobile IT Technician to join our team! 🔧 About the Role: You’ll be visiting residential homes and small businesses, delivering a range of onsite IT support services including troubleshooting, software setup, virus removal, Wi-Fi configuration, and more. ✅ Requirements: • Strong technical knowledge across Windows, networking, and general troubleshooting • Excellent communication and customer service skills • Self-motivated with a strong work ethic • Your own vehicle and mobile phone • Ability to work independently and responsibly • ABN preferred but not essential 📅 Hours: • Casual/PT hours • Flexible scheduling based on job demand • Work mainly in Brisbane and surrounding areas 📩 How to Apply: Send your cover letter and CV to: 📧 bri******@******com + click to reveal REVEAL_DETAILS

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our expanding team in Melbourne's Northern Suburbs. Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams. Requirements What you'll do: Lead and manage a medium-sized technical team in day-to-day operations. Personable with end-users developing a friendly bond with customers. Collaborating with your team to determine any processes that requires improvement or can be handled more efficiently. Effectively coordinating the escalation of tickets  Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results. Identifying problems or requests which don't have an existing process and collaborate with your team to develop and implement one. Ensuring documentation and procedures are always up to date. Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations. Collaborating with other teams across our business to ensure a successful outcome for the customer.  What you'll bring: Proven leadership experience to effectively manage and guide technical teams while ensuring seamless service delivery. A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices. A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures. A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues. Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders. Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances. Exposure to the education sector is desirable but not a necessity. Benefits Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.   CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.   Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

We are a computer shop in North Rocks (near Parramatta) looking for a weekend sales assistant, you will be required to work every second weekend (Sat & Sun) from 10am-5pm. Key Responsibilities: Greet and assist walk-in customers in a friendly and professional manner Understand customer needs and recommend suitable laptop models and accessories Explain product features, warranties, and promotions clearly Process sales using POS systems and handle payments accurately Restock displays and maintain store presentation Support online order pickups and customer returns/exchanges Maintain product knowledge of refurbished laptops and accessories Assist with basic troubleshooting or demo setup Keep the showroom clean, organised, and well-presented Report customer feedback, stock issues, or incidents to the store manager Key Skills & Experience: Laptop and desktop hardware knowledge is a must Prior retail or customer service experience preferred Interest or basic knowledge in laptops and consumer electronics Strong communication and interpersonal skills Ability to work independently Reliable, punctual, and available on weekends Ability to handle transactions and stock duties confidently