Salesforce Global Admin Lead

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.  We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.  The Role  Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking for....so we let you do what you're best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless. The Salesforce Admin Lead exists to Ensure the consistent, reliable, and secure operation of the Salesforce platform, enabling business continuity and optimal performance for all users. Provide strategic leadership and technical expertise to a global team of Salesforce Administrators, fostering a collaborative and high-performing environment. Bridge the gap between technical platform management and broader business objectives, aligning efforts with the Salesforce Tech Lead and Architect to drive platform innovation and efficiency. As our Salesforce Global Admin Lead, your key responsibilities include, but may not be limited to: Lead and mentor a small global (remote) team of Salesforce Administrators, ensuring consistent and high-quality support across all regions, ensuring local teams and business leaders are having their needs met Along with your peers, ensure the technical health and stability of the Salesforce platform, including performance monitoring and issue resolution. Collaborate closely with the Salesforce Tech Lead and Architect to align administrative efforts with overall platform strategy and development initiatives. Manage and maintain user access, security profiles, and permissions within the Salesforce environment. Implement and enforce best practices for Salesforce administration, change management, and data governance. Develop and maintain comprehensive documentation for Salesforce configurations, processes, and procedures. Coordinate and execute platform upgrades, patches, and releases, ensuring minimal disruption to users. Work with colleagues around the wider IT space to ensure alignment in incident and release management processes. Act as the primary point of contact for global Salesforce administrative support and escalations. Monitor system performance and proactively identify areas for optimization and improvement. Along with the rest of the technical Salesforce Leadership team, ensure the platform and its integrations are secure, performant, resilient and able to deliver business objectives both short and long-term. As a leader within the Enterprise Data team, your responsibilities include: Forming, engaging and retaining a high-performing team Measuring, reporting and continuously improving the delivery velocity and quality of your team o Creating transparency of delivery effort and outcomes by aligning to best practices to tracking work in Jira and ServiceDesk About You Bachelor's degree in Computer Science, Information Technology, or a related field desirable Minimum of 7+ years of experience in Salesforce administration, with some period spent on technical platform management. Proven experience leading and managing a global team • Experience in recruitment of high performing team members Deep understanding of Salesforce platform architecture, security models, and infrastructure. Expertise in Salesforce administration tools, including user management, security settings, and data management. Strong knowledge of Salesforce platform limitations, capabilities, and best practices. Excellent problem-solving and troubleshooting skills, with the ability to resolve complex technical issues. Strong communication and interpersonal skills, with the ability2 to collaborate effectively with cross-functional teams and stakeholders. Experience3 with Salesforce integration technologies and APIs. Ability to manage multiple priorities and projects in a fast-paced, global environment. Demonstrated ability to create and maintain detailed technical documentation. Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder) are highly desirable.   Why you will enjoy working with us Competitive salary structure including company bonus scheme Genuinely collaborative and friendly culture Flexible and hybrid working Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard Ongoing personal development & learning opportunities 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave 3 paid volunteering days per year & Workplace Giving Program Frequent events and celebrations including a standard weekly social Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne Best in class end of trip facilities including bicycle parking, change rooms & showers A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas About Pepperstone  We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/ We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review. Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background. “We are a 2025 Circle Back Initiative Employer – we respond to every applicant”. We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible. Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity. #Li-Hybrid