Backup & Recovery Engineer

The client Our client is a leading provider of IT services to Australian government agencies. They support large-scale infrastructure and applications that keep critical systems running across the country. Due to continued growth, they’re looking to expand their frontline support team in Melbourne. What’s in it for you $60,000 + super Long-term contract through to September 2026 Start dates as soon as Clearances are approved Structured rotating roster (7am to 7pm coverage) On-site role in Melbourne CBD Join a high-performing team What you’ll do You’ll provide frontline technical support as part of a centralised helpdesk team. This includes: Handling escalated technical issues via phone and email Troubleshooting customised applications in a fast-paced environment Logging and tracking incidents using internal systems Escalating more complex issues as needed Helping improve support processes and reduce incoming call volume Building product knowledge to support internal training and documentation Requirements To be eligible, you must: Be an Australian Citizen ideally with a current Baseline Security Clearance Be confident working across desktop apps, and Systems Have strong problem-solving skills and excellent communication Be comfortable working a rotating 7am–7pm roster Benefits Benefits: We recognize that diverse perspectives fuel innovation. Studies show that women and people of color are less likely to apply for positions unless they meet every qualification. At our company, we value diversity and inclusivity, and we encourage you to apply even if you don't meet every requirement. You might be the ideal candidate for this or other opportunities. To discover more roles, please visit www.growtalent.com.au.

Digital Hub Opportunity: $380/week on Albany Highway, Vic Park! Are you a digital trainer, tech freelancer, repairer of phones/computers, cyber help, AI, Social Media Marketer or some kind of digital tech expert looking for a vibrant workspace? Join our Digital Hub—complete with reception, booking system, and lead management! Why join? Prime location: Surrounded by businesses and high foot traffic Flexible space: Customize your area or let us help design it Community: Connect with like-minded professionals Affordable: Only $380/week We’re seeking committed partners for a two-year term. Book a tour today Must have Police Clearance...

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 8th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of small and mid-tier clients. We are looking for the best MSP-specialised Technical Account Manager in Australia. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today? No non-technical sales/account management people! Work with people who actually get tech, from L1 to CEO. We understand the value you deliver, and we will give you the support to get the job done! We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients. We find and retain the best. Best Service Desk, best Project Engineers, best team! Role TAMs at First Focus combine their solid technical comprehension and experience in IT systems with a desire to provide genuine customer service and deliver pre-sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers. Our Technical Account managers work together with our service desk, field techs and engineering teams so there's no shortage of technical backing when you need it. This role would perfectly suit someone who is currently an experienced Technical Account Manager (obviously), but also a senior Project Management professional with an MSP looking for their next step, an experienced pre-sales professional with a handle on the commercials or even a strong Engineer who loves the people/customer service side of their role. Requirements The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 500 seats) and possess technical and business competence across areas within the IT infrastructure domain. If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables: You must have history and demonstrable competence delivering outstanding support and advice within another MSP, MSSP, integrator or other service providing IT business You must be able to demonstrate success managing the relationships with small to mid scale clients across a range of industries and market verticals Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page You must have a driving passion for helping people understand and use technology within their business that leads you to anticipate and pre-empt customer needs. Benefits First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include: Competitive package, 100% salary, 0% commission All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for exams when you pass but will also give you a pay rise for achieving certs (conditions apply, of course) Staff are encouraged to take advantage of our weekly internal training sessions and library Opportunities for personal and professional development with our FastTrack mentor, Leadership Lab and Leadership Academy training programs We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment Option of a Tesla company car as part of your ongoing employment package (conditions apply) Regular social events and a great team culture! Profit share as loyalty incentive for long termers. First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

IT, Telecommunications and electronics internship opportunity to gain industry experience. Skills gained will make you valuable in the workplace. This is a 3-6months internship with potential to gain casual / part time work after the internship.

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. The Endpoint Engineering Operations Manager is responsible for leading a team of Endpoint Engineering Specialists within the Intelligent Workspace group to ensure best practice support methodologies are executed, technical experience leveraged and to ensure high levels of customer satisfaction. Our offices are based in Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! What You'll Do At the moment, as Endpoint Engineering - Operations Manager you will be focused on: Provide technical leadership and help drive a high performance culture within the team. Leading automation efforts, driving improvements and efficiencies, and overseeing daily operations of the Endpoint Engineering team with minimal supervision from management.   Validate and assist in the maintenance of the client's risk and issues registers. Provide governance to all implementations and changes affecting the end user SOE environment and ensure best practice support methodologies are implemented. Assist with and drive the identification and implementation of shift left initiatives. Identify improvements/project revenue opportunities within new accounts and/or contribute to the Service Improvement register for existing clients. Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs. What You'll Bring Required Experience: Comprehensive understanding of supporting customers across an outsourced delivery environment Previous operational management experience within a Managed Services Environment Excellent understanding of financials surrounding profit and loss. Knowledge of Hardware and Software Vendors support processes, including product Lifecycles. Advanced End User management knowledge Modern and traditional End Point Device Management Solutions (SCCM, Intune, AutoPilot, and other MDM/endpoint management solutions). Microsoft Operating System Configuration & Deployment (Win10- Win11) Collaboration Platforms (Teams for Business, Planner) Exceptional interpersonal skills. Excellent written and verbal communication skills in both a technical and non-technical format Ability to operate under limited direction Excellent time management and organizational skills Excellent delegation skills clearly outlining expectations and accountability Ability to interface with all levels of management both internal and external. Ability to build a cohesive team and work with large teams. Nice to have: Beginner Level Project Management principles, and/or Project Management. Ability to work with customers to conduct discovery tasks to support project engagements. M365 Stack exposure Azure Virtual Desktop experience Apple OS support and project experience ITIL Certifications Why join us here at Datacom? Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

**Join Our Team at Marrickville A Commercial Dry Cleaner!** **Position:** Casual Workers **Location:** Marrickville **Key Responsibilities:** - Operate garment press machines efficiently and safely. - Sort and organize garments with attention to **What We're Looking For:** - Previous experience with garment press machines preferred but not essential. - Ability to work in a fast-paced environment. - Strong organizational skills and attention to detail. **If you're passionate about delivering excellent service and eager to join our team, we want to hear from you!** Apply today and let's press forward together! **Join Our Team at Marrickville **Position:** Casual Workers **Location:** Marrickville **Key Responsibilities:** - Operate garment press machines efficiently and safely. - Sort and organize garments with attention to detail. - Collaborate with team members to ensure high-quality service delivery. **What We're Looking For:** - Previous experience with garment press machines preferred but not essential. - Ability to work in a fast-paced environment. - Strong organizational skills and attention **Join Our Team at Marrickville's Premier Commercial Dry Cleaner!**