ITSM Consultant - Incident, Problem & Knowledge Specialist

Location: Sydney/Melbourne Only. Please do not apply if you do not reside in Australia. About Infosys Consulting As a Senior Principal within Infosys Consulting, you will pursue and grow deep client relationships, operating at the executive and senior management levels. You will also provide leadership on our most critical engagements, working closely with diverse Infosys and client teams to drive successful outcomes. Finally, you will be one of the key leaders in our APAC firm – from developing our next generation of leaders to disruptive, innovative new service offerings, you will be empowered to lead and create a successful consulting practice. Requirements Context The Governance, Risk and Compliance Practice is a key strategic Practice for Infosys Consulting. The Practice primarily focuses on assisting clients with assessing their GRC capability and providing transformation solutions to lift that capability together with our strong and tested technology powerhouse, bringing awarded product and platform partnerships to the table. Role summary Develop offerings, diagnostics, strategies, road maps, and business solutions for GRC initiatives either led by the GRC Practice or in collaboration with one of our other Practices. Lead complex engagements through their lifecycle; collaborate with others to identify, sell and deliver consulting engagements dealing with GRC and/or strategic transformation. Build and maintain strong relationships with internal stakeholders and clients. Contribute to the firm building through recruitment, mentoring, training, Intellectual Property generation (issuing POVs, Whitepapers, Thought Leadership etc.) and networking extensively with industry experts and forums.   About The Team We are a team of experts with extensive industry and consulting experience in governance, risk, compliance and audit. We collaborate with our Consulting Partners to bring the best of GRC and technology together, including Data Security, Data Regulatory Reporting and Cyber Security Risk to deliver solutions to our clients that will help them manage their risks in a best-practice manner. Measures of success Create and lead consulting engagements by realising benefits and meeting agreed timelines, budgetary, and quality measures. Deep GRC industry experience and domain knowledge in GRC technology. Experience in delivering transformation/uplift across various GRC components. Achievement of revenue contribution and utilisation targets. Practice and capability development. Ability to effectively engage with senior stakeholders and be recognised as an Industry Thought Leader; ability to build trust to help customers determine and deliver against their strategic priorities. Requirements 12+ years of experience in a governance, risk and/or compliance (GRC) role within a professional service consulting environment, corporate environment, or both. Technology risk domain experience in the industry or from another IT consulting organisation. Experience leading the construction of deals and leading a team to deliver solutions. Project methodology understanding is essential. Client and industry networks to build your own internal client base and build your portfolio. Ability to understand succinctly client needs ranging from business strategies, information requirements, processes, risk & compliance frameworks and related technology to help them create, validate and execute solutions using our offerings, other PoV and innovative solutions with our technology powerhouse Infosys. An astute problem solver who can hear a customer proposition in GRC and related technology matters and respond quickly and effectively with a clear solution. Strong analytical and problem-solving skills to tackle complex business problems. Great communication skills (written, verbal and presentation) with an ability to build presentations to create offerings and responses to customer initiatives and articulate those succinctly. Proficient in articulating a GRC position to our leaders, but relatable enough to be an effective trainer for more junior members of our team and business. Proven ability to lead, develop and guide teams to ensure successful outcomes and foster growth, development and mentoring of more junior team members. Create and maintain a result-oriented and positive collaborative culture within the organisation and within client engagements with the right energy, resilience and proactive and inclusive attitude to work. Effective stakeholder engagement and influencing skills at all levels – both internal and with client engagements. Establish, maintain and develop strong relationships – both internal stakeholders and with clients. An amazing team player who is willing to take ownership of tasks and drive initiatives to conclusion and be a 2IC to the Associate Partner. The ability to pivot across a range of tasks with brilliant time management skills and someone who enjoys working on a variety of collaborative opportunities across all of Infosys. Tertiary qualifications in Law, Compliance or Risk Management and Technology would ideal Benefits We offer you great opportunities within a dynamically growing consultancy. If you are looking for a progressive company where you are not just a cog in the wheel, but where you can truly shape our future and the future of our clients, then you are the right individual for this opportunity. At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a cooperative work environment, and interesting training opportunities.

🛒 2IC – IGA Supermarket (Goldfields, Regional WA) $100,000 + Accommodation | 5 Weeks Annual Leave | Flexible Hours | Staff Discount | Work at Your Own Pace Ideal for candidates looking to relocate or start fresh in a welcoming regional community. Join a well-established, family-owned IGA supermarket in the heart of the Goldfields region of Western Australia. Operating for over 10 years, we’re proud to serve our local community with quality products and exceptional service. We’re now seeking a reliable and experienced 2IC (Second-in-Charge) to support store leadership and help drive performance across all departments. 💼 About the Role As 2IC, you’ll work closely with the Store Manager to oversee daily operations, support staff, and ensure high standards of merchandising and customer service. This is a hands-on leadership role ideal for someone ready to step up and make a meaningful impact—with the flexibility to work at your own pace in a supportive environment. Key Responsibilities: Assist with overall store operations and team supervision Maintain merchandising standards and stock control Support inventory management and supplier coordination Lead by example in delivering outstanding customer service Ensure compliance with safety and hygiene regulations Step into the Manager role when required 🎯 About You We’re looking for someone with solid experience in grocery retail and merchandising, who’s ready to take on more responsibility and grow into a leadership role. To be successful, you’ll need: Grocery and merchandising experience (essential) Strong leadership and communication skills A customer-first mindset and results-driven approach Ability to work independently and at your own pace Familiarity with IGA systems and standards (preferred) 💰 What’s On Offer $100,000 annual salary Accommodation included 5 weeks annual leave Flexible working hours Staff discount on groceries Work at your own pace in a supportive environment Full-time permanent role Long-term career potential with a respected national brand Be part of a family-owned business with over a decade of trusted service Ideal for candidates looking to relocate or start fresh 📍 Location Goldfields, Regional WA – enjoy a relaxed lifestyle, strong community spirit, and the natural beauty of Western Australia’s outback. TO APPLY: EMAIL RESUME AND COVER LETTER TO ADMIN@WILUNATRADERS.COM

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting – is a real consultancy for real consultants. Requirements We have an opportunity available for a GEN AI Architect - Senior/ Principal Consultant tojoin our Digital Team. Key Responsibilities: AI Architecture & Solution Design Design scalable and robust AI/ML architectures tailored to client requirements. Evaluate and select appropriate AI technologies, frameworks, and platforms. Collaborate with data scientists, engineers, and product teams to ensure seamless integration of AI solutions. Lead technical discovery sessions and translate business problems into AI use cases. Partner with account teams to understand client needs and craft compelling AI solution proposals. Deliver technical presentations, demos, and proof-of-concepts (PoCs) to prospective clients. Respond to RFPs, RFIs, and technical questionnaires with detailed and accurate information. Act as a trusted advisor to clients, guiding them through the AI adoption journey. Solution Design & Development: Collaborate with stakeholders to turn business challenges into technical solutions underpinned by generative AI, leveraging multi-modal LLMs that encompass voice, text, and vision capabilities, including running models locally. Prototyping Tools: Utilize tools such as Gradio and Flutter for rapid prototyping and demonstration of AI solutions, focusing on seamless integration of multi-modal inputs and outputs. Performance Tuning & Benchmarking: Optimize and improve the performance of AI solutions by implementing best practices (re-ranking, indexation). Conduct benchmarking to test and validate the effectiveness and efficiency of AI models and solutions, ensuring they meet required standards for both prototypes and full-scale implementations. Cloud Infrastructure: Utilize both GCP and AWS cloud stacks for development and deployment, employing Python, Jupyter notebooks, and relevant technologies for managing large-scale multi-modal data. Vendor Management: Act as a Subject Matter Expert (SME) in vetting and evaluating vendor solutions to ensure alignment with project goals and the integrity of complex AI implementations, ensuring the effectiveness of multi-modal LLM utilization. Guardrails and Ethics: Maintain an awareness of AI/GenAI ethics, guardrails, and principles, ensuring solutions are developed responsibly and ethically, especially in handling sensitive multi-modal data. Agile Development: Use Jira for task and project management, ensuring agile methodologies are followed to streamline development processes and enhance collaboration on multi-modal projects. Stakeholder Engagement: Engage with stakeholders to ensure alignment of technical solutions with business needs, facilitating feedback and iteration throughout the development process, and tailoring multi-modal capabilities to specific user requirements. Continuous Learning & Research: Stay abreast of the latest developments in AI/GenAI technologies, including advancements in multi-modal LLMs, enhancing solutions through cutting-edge research and innovation. Solution Design & Development: Collaborate with stakeholders to turn business challenges into technical solutions underpinned by generative AI, leveraging multi-modal LLMs that encompass voice, text, and vision capabilities, including running models locally. Prototyping Tools: Utilize tools such as Gradio and Flutter for rapid prototyping and demonstration of AI solutions, focusing on seamless integration of multi-modal inputs and outputs. Performance Tuning & Benchmarking: Optimize and improve the performance of AI solutions by implementing best practices in model tuning. Conduct benchmarking to test and validate the effectiveness and efficiency of AI models and solutions, ensuring they meet required standards for both prototypes and full-scale implementations. Cloud Infrastructure: Utilize both GCP and AWS cloud stacks for development and deployment, employing Python, Jupyter notebooks, and relevant technologies for managing large-scale multi-modal data. Vendor Management: Act as a Subject Matter Expert (SME) in vetting and evaluating vendor solutions to ensure alignment with project goals and the integrity of complex AI implementations, ensuring the effectiveness of multi-modal LLM utilization. Guardrails and Ethics: Maintain an awareness of AI/GenAI ethics, guardrails, and principles, ensuring solutions are developed responsibly and ethically, especially in handling sensitive multi-modal data. Agile Development: Use Jira for task and project management, ensuring agile methodologies are followed to streamline development processes and enhance collaboration on multi-modal projects. Stakeholder Engagement: Engage with stakeholders to ensure alignment of technical solutions with business needs, facilitating feedback and iteration throughout the development process, and tailoring multi-modal capabilities to specific user requirements. Continuous Learning & Research: Stay abreast of the latest developments in AI/GenAI technologies, including advancements in multi-modal LLMs, enhancing solutions through cutting-edge research and innovation. ·                  Agentic AI familiarity is a plus. ·                  Model tuning is a plus   Benefits We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success. We offer you great opportunities within a dynamically growing consultancy. You will elaborate and deliver best practice solutions and will be able to further develop your solution design, implementation, and project management skills. At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a cooperative work environment, and interesting training opportunities.

Description: We’re opening a brand-new pawn shop in Northam and looking for the right person to join our team! No experience? No problem. If you’ve got the right attitude and a bit of common sense, we’ll teach you everything you need to know — from serving customers to learning how to cut, polish, and present items so they shine on the sales floor. What you’ll be doing: • Helping customers with loans, sales, and enquiries • Learning to price, clean, and present items for sale • Keeping the shop looking sharp and organised • General shop duties and teamwork We’re looking for: • Someone based in or near Northam • Friendly, honest, and willing to learn • Comfortable using a computer • Reliable and happy to work 5 days a week (Monday–Friday) Why join us? • Be part of a brand-new store from day one • Learn new skills in a unique industry • Supportive team environment If this sounds like you, email BrettGorry@me.com with a bit about yourself and why you’d be a good fit.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants. Requirements We have an opportunity available for a Technology Transformation Consultant to join our Digital Team.  Key responsibilities:  Partner with clients to identify and diagnose complex business challenges and opportunities. Develop comprehensive strategies that address organisational goals, market dynamics and competitive landscapes Conduct quantitative and qualitative analysis to drive insights and recommendations Work collaboratively in cross-functional teams to implement and execute strategic initiatives Present findings and recommendations to senior executives and stakeholders in a clear compelling manner Build and maintain trusted relationships with clients, acting as a key advisor to their leadership teams. Mentor and coach junior members, fostering their development within the firm  Qualifications:  Education: Prefer advanced degrees (MBA, PhD, JD and LLB); bachelor's degree required, Top 10 Australian University preferred (i.e. USyd, UNSW, UMelb, ANU, Monash, UTS, UAdelaide, UQLD, Uni WA, Uni Wollongong).  Experience: 5+ Years of experience in strategy consulting, and corporate strategy Proven track record of solving complex problems and delivering measurable results Skills:  Ability to manage multiple priorities in a fast-paced, dynamic environment Exceptional problem solving skills and strong analytical skills Strong interpersonal and communication abilities with a talent for influencing and leading Proficiency in in industry standard tools (e.g. PowerPoint, Excel and extra points for Tableau and Power BI)  Curiosity and Entrepreneurial mindset with a passion for innovation  High level of professionalism, integrity and dedication to client success Well versed in the case method and be prepared to provide examples of successes and failures Benefits We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success. We offer you great opportunities within a dynamically growing consultancy. You will elaborate and deliver best practice solutions and will be able to further develop your solution design, implementation, and project to management skills. At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a co-operative work environment and interesting training opportunities.

Job Summary: We are looking for a reliable and hardworking Store Assistant to join our team. The ideal candidate will be responsible for maintaining cleanliness in the store, assisting customers, stacking shelves, organizing storage areas, and supporting daily operations to ensure a smooth and pleasant shopping experience. Key Responsibilities: Clean and maintain the store, including floors, shelves, and display areas. Greet and assist customers in a friendly and professional manner. Restock shelves and ensure products are neatly arranged and properly labeled. Monitor inventory levels and report shortages to the supervisor. Maintain cleanliness and orderliness in the storage/backroom area. Assist with receiving, unpacking, and organizing deliveries. Follow all health and safety regulations. Perform other duties as assigned by the supervisor or store manager. Requirements: Previous experience in retail or storekeeping is a plus but not required. Basic communication and customer service skills. Physically fit and able to lift/move items as needed. Reliable, punctual, and a good team player. Willing to work flexible hours, including weekends if required.