Twin_Single - Scape Berkeley 2

Refund Policy

Cancellation Policy I. Cancellation, Security Deposit and Refund Policies 1. All requests to cancel a booking must be submitted in writing via email to the property. For further details regarding security deposit and refund policies, please refer to Part II of these Booking Terms and Conditions. 2. Unless otherwise stated, all rooms/beds and rent are for single occupancy only, subject to the rent and fees specified in your Residential Tenancy Agreement. 3. If you wish to arrive at the property earlier than your scheduled initial check-in date, please contact the property using the contact details provided in Section I.2; additional charges may apply. II. Identity Verification Requirements 1. You must provide the following to the property upon or prior to check-in to your room/bed: (i) Proof of enrolment at an Australian educational institution; (ii) A valid and current form of identification, including a passport with visa, driver’s licence, or other government-issued photo ID; (iii) Background checks (including employment and/or tenancy checks) as required by the property. 2. If you fail to provide the documentation outlined in Section I.5(a), the property may, at its sole discretion: (i) Cancel your booking, and may retain any security deposit and/or other payments made by you, to the extent permitted under relevant state law; (ii) Delay the commencement date of your Residential Tenancy Agreement until such documentation is provided. 3. By making a booking with the property, you confirm that you have been accepted, or have applied and expect to be accepted, into a study program at an Australian school, college, university, or similar educational institution for the duration of your Residential Tenancy Agreement. III. Age Requirements 1. Except as otherwise provided in Sections I.6(b) and (c), by making a booking with the property, you confirm that you are at least 18 years of age. 2. If you are under 18 years of age at the time of booking: (i) Parental or guardian consent is required to make the booking; (ii) By making the booking, you confirm that your parent or guardian consents to the booking. 3. If you are under 18 years of age at the commencement of your Residential Tenancy Agreement, you may require approval from your educational institution to reside at the property, and your parent or guardian may need to co-sign and/or guarantee your Residential Tenancy Agreement. 4. If you book any property owned or managed by the property, you must be at least 16 years of age at the commencement of your Residential Tenancy Agreement. The property does not accept bookings from, nor enter into Residential Tenancy Agreements with, individuals under the age of 16. IV. Tenancy Agreement and Security Deposit 1. Please carefully review the proposed Tenancy Agreement terms before check-in. Proceeding with your booking constitutes acknowledgment that you have read and understood those terms. 2. Subject to the terms of the Tenancy Agreement (and without limiting them), you acknowledge that your room/bed may not be sublet and pets are not permitted on the premises. 3. Prior to being permitted to occupy your room/bed, you must, in addition to other requirements set by the property, pay the security deposit and provide a signed Tenancy Agreement. 4. If you fail to provide any items required for check-in (including but not limited to the security deposit, signed Tenancy Agreement, first rental payment, or background check materials) within the timeframe stipulated by the property, the property may, at its sole discretion: (i) Cancel your booking, and may retain any security deposit and/or other payments made by you, to the extent permitted under relevant state law; (ii) Delay the commencement date of your Residential Tenancy Agreement until such items are provided. 5. In the event of any inconsistency: (i) Where these Booking Terms and Conditions conflict with the terms of your Residential Tenancy Agreement, the terms of the Residential Tenancy Agreement shall prevail; (ii) Where Part I and Part II of these Booking Terms and Conditions conflict, Part II shall prevail. V. Payment Methods 1. To book accommodation at the property, you must be able to pay rent using one of the following methods: (i) Fortnightly direct debit, requiring Australian bank account details or payment via Mastercard or Visa card; (ii) Full prepayment via bank transfer (to the property’s designated account) or credit card; (iii) Other methods as determined by the property or required by relevant state law. 2. Additional fees may apply when paying by credit card, Mastercard, or Visa card, and such fees must be paid at the time of booking. VI. Privacy Policy 1. When booking with the property, you may be required to provide personal information. The property may also collect personal information (e.g., age, gender, nationality, and disability status) to assist in allocating you an appropriate room/bed. 2. Please refer to the property’s Privacy Policy, which outlines how the property collects, holds, uses, discloses, and handles personal information. 3. By making a booking with the property, you: (i) Confirm that you have read and understood the property’s Privacy Policy; (ii) Consent to the property collecting, holding, using, disclosing, and handling your personal information in accordance with the Privacy Policy; (iii) Warrant that all personal information you provide is accurate. Part II — Cancellation and Refund Policy 1. Important Notice: The information in Part II of these Booking Terms and Conditions relates to cancellations prior to signing and/or commencement of the Residential Tenancy Agreement. Cancellations after signing and/or commencement of the Residential Tenancy Agreement are governed by separate provisions. 2. Refund Process: (i) Notwithstanding any other provision in these Booking Terms and Conditions, to arrange a refund of any amounts you have paid (including the security deposit), you must first complete and submit a Refund Form to the property. A copy of the Refund Form is included in Part III of these Booking Terms and Conditions (which may be updated from time to time). (ii) All refunds will be processed via bank transfer (or another method selected by the property), and will be issued within the timeframe prescribed by relevant state law; if no timeframe is prescribed, refunds will be issued within a reasonable time after the properly completed Refund Form has been received by the property. 3. Properties Located in New South Wales, Australia: (i) To book a room/bed at a property located in New South Wales, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Tenancy Agreement; or - 48 hours after payment of the security deposit (“cooling-off period”). (iii) During the cooling-off period, you may cancel your booking by written notice to the property, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with relevant state law, please complete and submit the Refund Form. (iv) You must sign the Residential Tenancy Agreement prior to check-in, at which point the security deposit will be applied toward the first rental payment due under the Residential Tenancy Agreement. (v) If you request cancellation of your booking, or fail to sign the Residential Tenancy Agreement within the timeframe stipulated by the property, your booking may be cancelled and all payments made (if any) will be refunded to you, less the security deposit. 4. Properties Located in Queensland, Australia: (i) To book a room/bed at a property located in Queensland, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Tenancy Agreement; or - 48 hours after payment of the security deposit (“cooling-off period”). (iii) During the cooling-off period, you may cancel your booking by written notice to the property, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with relevant state law, please complete and submit the Refund Form. (iv) You must sign the Residential Tenancy Agreement within the timeframe stipulated by the property after payment of the security deposit, at which point the security deposit becomes part of the tenancy bond. (v) If you: - Fail to provide written notice requesting cancellation to the property during the cooling-off period, or request cancellation after the cooling-off period; or - Fail to sign the Residential Tenancy Agreement within the timeframe required under Section II.4(d), the property may cancel your booking and refund all payments made to you, less the security deposit. 5. Properties Located in Victoria, Australia: (i) To book a room/bed at a property located in Victoria, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Tenancy Agreement; or - 48 hours after payment of the security deposit (“cooling-off period”). (iii) During the cooling-off period, you may cancel your booking by written notice to the property, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with relevant state law, please complete and submit the Refund Form. (iv) You must sign the Tenancy Agreement within 14 days of paying the security deposit. (v) To obtain a refund of the security deposit in accordance with relevant state law, please complete and submit the Refund Form. 6. Properties Located in South Australia, Australia: (i) To book a room at a property located in South Australia, Australia, you must pay a security deposit equal to one week’s rent at the time of booking. (ii) Upon payment of the security deposit, you will be granted a “cooling-off period”, which ends at the earlier of: - The commencement date of the Residential Tenancy Agreement; or - 48 hours after payment of the security deposit (“cooling-off period”). (iii) During the cooling-off period, you may cancel your booking by written notice to the property, in which case your booking will be cancelled and your security deposit will be fully refunded. To obtain a refund in accordance with relevant state law, please complete and submit the Refund Form. (iv) You must sign the Residential Tenancy Agreement prior to check-in, at which point the security deposit will be applied toward the first rental payment due under the Residential Tenancy Agreement. (v) If you request cancellation of your booking, or fail to sign the Residential Tenancy Agreement within the timeframe stipulated by the property, your booking may be cancelled and all payments made (if any) will be refunded to you, less the security deposit. 7. Exceptional Circumstances: (i) The property acknowledges that some applicants seek accommodation while awaiting confirmation of acceptance and/or enrolment into an educational institution in Australia and/or subsequent course enrolment notification, or an Australian student visa issued by the Australian Government. (ii) Notwithstanding any other provision in these Booking Terms and Conditions, if you have paid a security deposit to the property and: - Your application for an Australian student visa is refused by the Australian Government or the visa is not issued to you; and/or - You are not accepted by any educational institution to which you applied, you may request cancellation of your booking in writing, in which case: - Your booking will be cancelled; - Your security deposit and all payments made will be fully refunded (“full refund”). (iii) To qualify for a full refund, you must provide the property with: - Written evidence of the circumstances described in Section II.7(b); - Written notice delivered at least three days prior to the commencement date of the Tenancy Agreement; - A properly completed Refund Form. (iv) If you do not comply with the requirements set out in Section II.7(c), you will not be eligible for a full refund, and Section II.7 will not apply. 8. Property Cancellation: At any time prior to signing and/or commencement of the Residential Tenancy Agreement, the property may, at its sole discretion (but subject to applicable state law), cancel your booking if any of the following occur: (i) You provided false or misleading information during the booking process; (ii) You fail to comply with your obligations under these Booking Terms and Conditions. In such cases, to the extent permitted under relevant state law, the property may retain any security deposit and/or other payments made by you. This policy applies only to individual bookings; group bookings are not subject to the same terms and conditions.